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1856.919, "end": 1859.919}, {"text": "e e", "start": 1886.919, "end": 1890.919}, {"text": "everyone I would like to call the meeting to order Madam clerk can you please confirm that a quorum is present", "start": 1930.6, "end": 1936.32}, {"text": "yes Madam chair co-chair the Quorum is present then we'll begin with a land acknowledgement the city of Hamilton is", "start": 1936.32, "end": 1942.32}, {"text": "situated upon the traditional territories of the Erie neutal herand that hona Shoni and and Miss sagas the", "start": 1942.32, "end": 1949.32}, {"text": "land is covered by dish with one spoon wamp Bel Covenant which was an agreement", "start": 1949.32, "end": 1954.44}, {"text": "between the hon Shoni and the Anish uh to share and care of the", "start": 1954.44, "end": 1960.08}, {"text": "resources around the Great Lakes We further acknowledge that this land is covered by the Between the Lakes", "start": 1960.08, "end": 1965.159}, {"text": "purchase of 19 1792 between the crown of the missas and the credit of the First Nation today the city of Hamilton is", "start": 1965.159, "end": 1972.159}, {"text": "home to many indigenous people across Turtle Island uh which is North America", "start": 1972.159, "end": 1977.24}, {"text": "and we Rec recognize that uh we must do more to learn about the rich history of this land so that we can better", "start": 1977.24, "end": 1982.36}, {"text": "understand our roles as residents neighbors partners and caretakers all electronic devices are to", "start": 1982.36, "end": 1988.88}, {"text": "be switched off to a non-audible function during the committee meetings may we have approve of the", "start": 1988.88, "end": 1995.32}, {"text": "agenda um first by mine second by Tashi are there any changes to the", "start": 1995.679, "end": 2001.799}, {"text": "agenda yes Madam co-chair we have under item 5.1 which is delegation requests respecting feedback on how to increase", "start": 2001.799, "end": 2009}, {"text": "transparency accountability and access within the city of Hamilton we have an addition additional delegation request", "start": 2009, "end": 2016.039}, {"text": "from ha haiz Hussein um okay may I please have a move", "start": 2016.039, "end": 2022.44}, {"text": "in a second or to approve the agenda as amended Tanashi seconded", "start": 2022.44, "end": 2028.48}, {"text": "Mark is there any discussion on the agenda as presented please indicate your vote now", "start": 2028.48, "end": 2034.559}, {"text": "the motion on the motion all in favor any opposed no", "start": 2034.559, "end": 2042.08}, {"text": "carried Declarations of Interest are there any Declarations of Interest our", "start": 2042.08, "end": 2047.2}, {"text": "group if no then we'll move on seeing none um approval of the minutes of the previous meeting November 13th 2024 may", "start": 2047.2, "end": 2054.32}, {"text": "I have a move and second to put the minutes on the floor uh Mark mover second meline are", "start": 2054.32, "end": 2061.878}, {"text": "there any questions if not we'll have a vote for the minutes of the previous meeting by", "start": 2061.879, "end": 2067.118}, {"text": "show hands meeting is carried delegation requests before we", "start": 2067.119, "end": 2073.079}, {"text": "get into the delegation request I just wanted to say a few words about the work of the task force that we've been doing for a bit we have lots of survey", "start": 2073.079, "end": 2078.878}, {"text": "responses coming in we're so excited about the the participation of our community we've had great meetings set", "start": 2078.879, "end": 2084.56}, {"text": "up and still to come uh with uh counselors and City staff and I also want to give a reminder anybody who's", "start": 2084.56, "end": 2090.32}, {"text": "watching or is here December 3rd is also a delegation meeting and we ask anybody if they want to come and speak to us and", "start": 2090.32, "end": 2096.358}, {"text": "tell us what they what they're feeling what they're thinking we'd love to hear from them so I want to actually thank the task force all the work they've done", "start": 2096.359, "end": 2102.04}, {"text": "up to date I also want to thank the city staff and especially our partners that we brought in to help us with this task", "start": 2102.04, "end": 2107.8}, {"text": "as Enterprise and social planning and research so uh let's", "start": 2107.8, "end": 2115}, {"text": "see before we begin today's delegation I'd like to remind everyone of the following M pardon the interruption Sor we need to", "start": 2115.839, "end": 2123.96}, {"text": "First approve the delegation request so if you flip back to page five of six you'll see where we are thank", "start": 2123.96, "end": 2132.24}, {"text": "you um can I have a move second for today's delegation request Tashi meline as a", "start": 2132.359, "end": 2140.48}, {"text": "second her are there any questions if not all in", "start": 2140.48, "end": 2146.4}, {"text": "favor there we go uh may I continue with the delegations okay um before we begin", "start": 2146.4, "end": 2152.44}, {"text": "today's allegations I'd like to remind everyone of the following delegation shall be limited to a presentation of not more more than 5 minutes delegations", "start": 2152.44, "end": 2159.72}, {"text": "respecting conduct of the members of staff and matters before another body are not permitted and members are", "start": 2159.72, "end": 2164.96}, {"text": "reminded that questions of the delegations are for clarification purposes only and not for a debate so um", "start": 2164.96, "end": 2172.68}, {"text": "please welcome our delegate U may have a move in a second or to receive no not yet hang on sorry", "start": 2172.68, "end": 2179.44}, {"text": "where's our oh see haiz Hassan is he here he with us virtually today oh he's", "start": 2179.44, "end": 2185.839}, {"text": "virtual okay yeah welcome welcome thank you madam chair", "start": 2185.839, "end": 2191.76}, {"text": "now you uh you have five minutes and I want you we really looking forward to hearing from you so please talk to us and in five minutes uh uh we we'll thank", "start": 2191.76, "end": 2198.92}, {"text": "you for your time yeah no thank you so much and thank you for everyone in the task force for allowing me to share my", "start": 2198.92, "end": 2204.64}, {"text": "experience with the city of Hamilton um this came up at a perfect time because um myself I'm not a resident of the city", "start": 2204.64, "end": 2212.599}, {"text": "but do have property interest in the city and so being an outsider of living", "start": 2212.599, "end": 2217.76}, {"text": "in Toronto um I've observed a lot of stuff that I'm used to in other", "start": 2217.76, "end": 2224.359}, {"text": "municipalities um either two tier municipalities such as Peele region and miss aaga or a single tier municipality", "start": 2224.359, "end": 2231.68}, {"text": "such as Toronto that's a lot more effective when it comes to transparency and accountability um however I could", "start": 2231.68, "end": 2238.68}, {"text": "not say the same for the city of Hamilton um being a single tier", "start": 2238.68, "end": 2244.079}, {"text": "municipality I expected it easy to navigate City Hall um I also expected um", "start": 2244.079, "end": 2250.64}, {"text": "when we had issues and we brought it up to either staff or department heads um", "start": 2250.64, "end": 2256.2}, {"text": "that they would be um resolved in a timely matter um however I wanted to", "start": 2256.2, "end": 2261.44}, {"text": "report to this task force is that it's not normal for a normal citizen to", "start": 2261.44, "end": 2266.92}, {"text": "navigate almost 10 different departments in the city of Hamilton um not each", "start": 2266.92, "end": 2272.56}, {"text": "department collaborating with each other um and I've been put through um a lot of", "start": 2272.56, "end": 2278.079}, {"text": "red tape um which was very difficult to deal with as an ordinary resident um", "start": 2278.079, "end": 2283.92}, {"text": "based on my um experience with the city of Hamilton I wanted to let the task force know that um there's been certain", "start": 2283.92, "end": 2292.24}, {"text": "departments um that have not been very transparent and other departments that", "start": 2292.24, "end": 2297.68}, {"text": "have been very great and so as a resident um or I would say taxpayer um", "start": 2297.68, "end": 2305.319}, {"text": "navigating like if it can come to to Public Health or waste or taxation you", "start": 2305.319, "end": 2310.52}, {"text": "should see it as a seamless experience because you should have it as One Vision one city of Hamilton and that's not the", "start": 2310.52, "end": 2316.64}, {"text": "case um I've also experienced um a lot of Staff turnover that were handling my", "start": 2316.64, "end": 2322.92}, {"text": "situations where staff were handling the matter including the previous City Clerk and the previous city manager but", "start": 2322.92, "end": 2329.359}, {"text": "they've also left and didn't pass um the files or notes to um the new city clerk", "start": 2329.359, "end": 2334.599}, {"text": "and the new city manager um my experience would have thought being a", "start": 2334.599, "end": 2341.079}, {"text": "Municipality of 560,000 one single tier government of amalgamation after 2001", "start": 2341.079, "end": 2347.64}, {"text": "that we would break silos and find efficiencies and have departments talk to each other but I'm coming here today", "start": 2347.64, "end": 2354.96}, {"text": "to let you know that it's not working that way um and as well as it was a lot", "start": 2354.96, "end": 2361}, {"text": "easier to navigate municipalities from a regional and single tier level using", "start": 2361, "end": 2366.92}, {"text": "Missi and PE region as an example to get issues resolved in information versus um", "start": 2366.92, "end": 2373}, {"text": "the city of Hamilton um in addition um it shouldn't take an average citizen", "start": 2373, "end": 2378.2}, {"text": "almost two years to resolve their matters with the city um I did have a great meeting with the city manager two", "start": 2378.2, "end": 2383.72}, {"text": "weeks ago to go over all of my issues and she's a very um great leader and I", "start": 2383.72, "end": 2389.28}, {"text": "do see change from the city manager but it needs to trickle down", "start": 2389.28, "end": 2394.68}, {"text": "from oh boy we'll just hold for one", "start": 2394.72, "end": 2402.119}, {"text": "second Mr Hussein we have lost connection with you you may try shutting", "start": 2404.92, "end": 2410.04}, {"text": "off your camera and sometimes that makes it um a little less dral on the", "start": 2410.04, "end": 2417.28}, {"text": "broadband for", "start": 2426.319, "end": 2430.319}, {"text": "welcome back it's lorine from the clerk's office can we hear", "start": 2482.599, "end": 2487.76}, {"text": "forgive us I I apologize my internet connection went out so I was just tethering off of my iPhone so I'm sorry", "start": 2487.76, "end": 2494.52}, {"text": "please yeah no so overall I just wanted to bring to this committee um from a transparency and accountability there", "start": 2494.52, "end": 2500.4}, {"text": "needs to be a lot more open data but from a complaints handling process the city lacks like an independent sort of", "start": 2500.4, "end": 2507.76}, {"text": "like Central customer service utsman and that's difficult comparing it to like", "start": 2507.76, "end": 2512.8}, {"text": "Toronto um and also from a best practice perspective um looking at Ottawa as a", "start": 2512.8, "end": 2519.16}, {"text": "similar City such but has a lot more residents but also a single tier as an example for when it comes to excellent", "start": 2519.16, "end": 2526.68}, {"text": "customer service um I wouldn't rate the city of Hamilton and dealing with City", "start": 2526.68, "end": 2532}, {"text": "staff and being transparent um as an a um it's but there's a lot of", "start": 2532, "end": 2537.44}, {"text": "improvements but I do see improvements coming from the city manager's office with her leadership and direction to", "start": 2537.44, "end": 2542.839}, {"text": "staff so that's that's a great that's the only um positive Improvement that I've seen um so in in conclusion I just", "start": 2542.839, "end": 2550.64}, {"text": "wanted to let this task force know um there needs to be a lot more open um", "start": 2550.64, "end": 2555.839}, {"text": "sort of like open more Open Door communication um to staff and residents", "start": 2555.839, "end": 2561.359}, {"text": "and residents complaints need to be handled in a timely matter but there also needs to be collaboration amongst", "start": 2561.359, "end": 2567.28}, {"text": "different departments if something's connected to Public Health or something's connected to bylaw or something's connected to Public Waste", "start": 2567.28, "end": 2573.72}, {"text": "none of the Departments know what each other are doing and there's not a Central CRM tool to connect like a", "start": 2573.72, "end": 2581.04}, {"text": "resident when it comes to issues that involving multiple departments with a 360 lens point of view um just from an", "start": 2581.04, "end": 2589.72}, {"text": "open transparency and just fairness like we I get this from Toronto I get this", "start": 2589.72, "end": 2594.839}, {"text": "from peel region I get this from Miss Saga why isn't it that I get it from the city of Hamilton and the and the last", "start": 2594.839, "end": 2601.04}, {"text": "thing I wanted to conclude was as of today like our like we for our property", "start": 2601.04, "end": 2606.8}, {"text": "our tax bill is $3,100 I don't see the value of money what I get for $3,100 if a city hall continues to", "start": 2606.8, "end": 2614.319}, {"text": "operate like a pendora box and staff are not transparent when it comes to Residents issues and questions thank", "start": 2614.319, "end": 2621.319}, {"text": "you thank you just one second I'm going to go to our our group do we have any questions of", "start": 2621.319, "end": 2628.4}, {"text": "clarification H you know we know how busy people are and I just want to thank you so much for taking time under your", "start": 2629.52, "end": 2635.079}, {"text": "busy schedule to come and talk to us today so much us today and I thank you so very much thank you thank you very", "start": 2635.079, "end": 2642.8}, {"text": "much", "start": 2642.8, "end": 2645.8}, {"text": "okay um we we don't have to vote on it do we do we we don't vote on that I already had we do yes we'll have a", "start": 2650.48, "end": 2656.079}, {"text": "motion to receive the delegation okay uh we'll vote on a motion to receive hang", "start": 2656.079, "end": 2661.24}, {"text": "on here give me a second little sended here um", "start": 2661.24, "end": 2667.839}, {"text": "may I have a mve in a second or to receive today's delegation Tanashi first mine seconder um all in", "start": 2667.839, "end": 2675.28}, {"text": "favor carried um I turn to the task force members is there I was wondering if we", "start": 2675.28, "end": 2681.8}, {"text": "could ask if there's any anything you want to talk about that's what's been happening over the last two or three weeks as we started to get started in", "start": 2681.8, "end": 2687.76}, {"text": "and talking to our uh our residents and our our people in Hamilton I wonder if you wanted to share a couple of your", "start": 2687.76, "end": 2693.16}, {"text": "experiences so far how's it been", "start": 2693.16, "end": 2698.839}, {"text": "sure I'll quickly jump in JN as we have a very short meeting agenda today but first of all just I'll take the", "start": 2698.839, "end": 2704.2}, {"text": "opportunity to reiterate our thanks to everyone who's been supporting the task force uh City staff notably uh walking", "start": 2704.2, "end": 2711.119}, {"text": "through uh the process with us for all of us this is our first time in a role in a citizen committee with the city of", "start": 2711.119, "end": 2716.96}, {"text": "Hamilton so there's been a learning curve and uh staff have been very gracious and supportive in helping us to", "start": 2716.96, "end": 2722.24}, {"text": "go through the process and to work towards our objective as well uh as sprc Hamilton and Enterprise have been", "start": 2722.24, "end": 2728.4}, {"text": "extremely helpful in terms of uh professional Partners helping us work towards our insights Joan um you know we", "start": 2728.4, "end": 2734.96}, {"text": "heard in our last meeting that we had a quite a significant amount of responses so far to the survey and I'm guessing", "start": 2734.96, "end": 2741.079}, {"text": "some written reports as well so although uh we haven't been heavy on the delegations yet I'm really pleased that", "start": 2741.079, "end": 2746.76}, {"text": "there has been such interest in providing us that volume of feedback as mentioned I know all of us have jumped", "start": 2746.76, "end": 2752.48}, {"text": "into uh starting to participate in the meetings as well with senior City staff and with the counselors um in the limit", "start": 2752.48, "end": 2759.16}, {"text": "engagements I've had so far uh people have been very interested and passionate in these topics so I really appreciate", "start": 2759.16, "end": 2765.24}, {"text": "the fact that they are in people's minds and um you know to sum up where I think we're converging towards with all of our", "start": 2765.24, "end": 2771.16}, {"text": "very active engagement uh this month and into December is that we will have uh a", "start": 2771.16, "end": 2776.4}, {"text": "lot of information to parse through in able in order to be able to inform our report so looking forward to the further", "start": 2776.4, "end": 2783}, {"text": "conversations and then uh pulling everything together thank you Mark", "start": 2783, "end": 2788.839}, {"text": "I've had a few interviews and I just have to say for myself they've just been so Illuminating uh yeah one was with the", "start": 2788.839, "end": 2794.16}, {"text": "counselor the other was with the staff and they were both so so generated so much information we didn't know so I'm", "start": 2794.16, "end": 2799.559}, {"text": "very excited about this process and uh I I can't wait till uh we get to the information pieces where we can start", "start": 2799.559, "end": 2804.8}, {"text": "putting that report together is there any other business", "start": 2804.8, "end": 2809.599}, {"text": "today uh may I have a move in second you adjourn today's meeting mark first", "start": 2810.48, "end": 2817.92}, {"text": "mine second all in favor adjourned carried", "start": 2817.92, "end": 2825.88}]