[{"text": "e", "start": 28.96, "end": 31.96}, {"text": "e", "start": 58.92, "end": 61.92}, {"text": "e e", "start": 88.92, "end": 92.92}, {"text": "I think we can call to order oh I had Corum I had counselor Chang", "start": 125.56, "end": 133.72}, {"text": "virtually counselor changen just logged off oh she's back okay um I'm gonna need", "start": 133.72, "end": 142.04}, {"text": "you if you don't mind I need you to keep your camera on because at the moment you're forming Quorum okay okay oh here we are here's", "start": 142.04, "end": 150.64}, {"text": "counselor Moyes we we have now reached the situation where one of us can go to the washroom at any", "start": 150.64, "end": 157.84}, {"text": "time okay so I'm going to uh call the meeting back to order uh good morning uh", "start": 157.959, "end": 164.4}, {"text": "my name is uh councelor Shelley Carol I'm the chair of the budget committee we have Quorum so this meeting is now", "start": 164.4, "end": 170.72}, {"text": "resumed we're resuming uh uh from having recess at the end of yesterday so I don't have to do all of the housekeeping", "start": 170.72, "end": 177.12}, {"text": "uh but we will uh just uh do the rundown this budget committee meeting is scheduled for three days we began the", "start": 177.12, "end": 183.56}, {"text": "meeting yesterday and we will meet again tomorrow to hear presentations on the city's divisional and agency budgets the", "start": 183.56, "end": 190.4}, {"text": "full schedule of presentations can be found on toronto.ca counil on budget committee", "start": 190.4, "end": 197.959}, {"text": "agenda item bu 8.1 and uh if you're you're watching", "start": 197.959, "end": 203.12}, {"text": "virtually I I see we have a couple of virtual counselors councelor Sachs councelor Meers if you go to the agenda", "start": 203.12, "end": 210.08}, {"text": "uh in the meeting schedule bu 8.1 uh you'll see uh um hyperlink uh the", "start": 210.08, "end": 216.599}, {"text": "presentations as we go through today's agenda we'll have uh uh both uh online", "start": 216.599, "end": 221.72}, {"text": "and paper copies if you're in the committee room along with links to each presentation so today budget committee", "start": 221.72, "end": 228.319}, {"text": "will hear from first the accountability officers there won't be presentations here these are uh questions of the", "start": 228.319, "end": 235.12}, {"text": "accountability officers only will go in the following order Office of the auditor general", "start": 235.12, "end": 240.28}, {"text": "Office of the Integrity commissioner office of the lobbyist regist and and lastly Ombudsman Toronto uh we'll then", "start": 240.28, "end": 247.799}, {"text": "go to the Toronto Public Library already here ready to go and then uh the following agencies and again with the", "start": 247.799, "end": 254.68}, {"text": "agencies uh uh some of them have received a media when they adopted their budgets uh through their board so we're", "start": 254.68, "end": 261.4}, {"text": "not going to have full presentations we're just going to go questions of the agencies so there'll be Toronto Public", "start": 261.4, "end": 267.639}, {"text": "Health Arena Boards of management Association of community centers uh", "start": 267.639, "end": 273}, {"text": "create to Exhibition Place Heritage Toronto to Live Toronto atmospheric fund", "start": 273, "end": 280.4}, {"text": "Toronto parking authority Toronto and Regional conservation Authority Toronto Zoo and S Kofa Square uh then we will", "start": 280.4, "end": 289.12}, {"text": "have that we're going to end the day with the largest agencies and in those cases we will have presentations and", "start": 289.12, "end": 296}, {"text": "those are the Toronto Transit Commission Toronto Police Service and then the Toronto Police Service", "start": 296, "end": 301.639}, {"text": "Board and Toronto police services parking tag enforcement and operations um so um the the uh uh briefing note uh", "start": 301.639, "end": 311}, {"text": "uh situation is is the same as yesterday if you planning on a briefing note please try and draft it and uh um get it", "start": 311, "end": 319.12}, {"text": "to the clerk uh the reason for that is is we want to be able to look at it show it to the CFO to make sure that it's", "start": 319.12, "end": 325.919}, {"text": "something that that that is uh certainly uh viable to get you all that information but also so that if there", "start": 325.919, "end": 332.319}, {"text": "there's a duplicate in different wording um the uh clerk will be able to get back", "start": 332.319, "end": 337.44}, {"text": "to you and and suggest we consolidate some of the requests uh so as soon as possible that would uh be most helpful", "start": 337.44, "end": 345.479}, {"text": "so after each presentation I'm going to open the floor to questions of staff on on budgets for both the uh non-budget", "start": 345.479, "end": 352.319}, {"text": "committee members and members and as we did yesterday remember to get those uh those uh uh notes in if you're you can", "start": 352.319, "end": 360.199}, {"text": "uh uh request uh uh online if you're you're not with us today uh by uh", "start": 360.199, "end": 365.639}, {"text": "emailing it to BU at toronto.ca we're going to be voting on a motion at the end of the day that that", "start": 365.639, "end": 372.44}, {"text": "uh actually puts those requests for briefing notes into the agenda and we'll adopt them all at the end of this", "start": 372.44, "end": 378.319}, {"text": "three-day Marathon meeting um so any questions before we begin seeing none um", "start": 378.319, "end": 385.28}, {"text": "our first group of budgets today will be the accountability officers and uh we will we'll start with our auditor", "start": 385.28, "end": 391.56}, {"text": "general good", "start": 391.56, "end": 394.72}, {"text": "morning I'm also while you're setting up I'm going to remind people um if you're", "start": 402.68, "end": 408.199}, {"text": "watching from home or uh online um the the uh the Toronto City budget page 2025", "start": 408.199, "end": 417.319}, {"text": "City Budget on the city's website is it's a slightly uh uh different", "start": 417.319, "end": 423.08}, {"text": "format this year but it has a very easy access to all of the briefing notes and", "start": 423.08, "end": 430.28}, {"text": "analyst notes uh um that are available now so you can have a look at the analyst notes uh with that easy search", "start": 430.28, "end": 437.36}, {"text": "engines under uh uh notes reports and presentations um you can simply search", "start": 437.36, "end": 443.68}, {"text": "to get to the division we're we're going at and for the accountability officers that's particularly important because", "start": 443.68, "end": 449.72}, {"text": "remember that the accountability officers uh report directly to us as Council so these are coming in uh their", "start": 449.72, "end": 457.16}, {"text": "original uh draft state from the from the AOS uh uh staff do not impose uh", "start": 457.16, "end": 464.12}, {"text": "Financial staff I should say Do not impose anything on those budgets so you're you're looking at the uh pure", "start": 464.12, "end": 469.159}, {"text": "draft shall we say uh with that said uh uh we have the auditor general in place", "start": 469.159, "end": 474.56}, {"text": "and ready to go um are there any questions of the auditor general", "start": 474.56, "end": 481.8}, {"text": "councelor perks I'm I'm not sure if this to who this question goes I in the", "start": 481.8, "end": 487.52}, {"text": "briefing note there's or sorry in the analyst notes", "start": 487.52, "end": 492.56}, {"text": "um it's stated that there's a cyber security investigation and the payit", "start": 492.56, "end": 498.12}, {"text": "investigation that can only happen if your full ask uh is granted does the draft budget", "start": 498.12, "end": 504.919}, {"text": "that we have in front of us include funding for those additional asks", "start": 504.919, "end": 511.24}, {"text": "uh to the chair I'll I'll take that um so yes so uh for all accountability offices we take the full submission that", "start": 511.24, "end": 518.518}, {"text": "comes into the City and we ensure that it's reflected in the budget that we present as part of the launch so it is", "start": 518.519, "end": 524.36}, {"text": "presented as it was submitted and reflected uh in the auditor General's uh", "start": 524.36, "end": 529.92}, {"text": "budget submission so oh through the chair to", "start": 529.92, "end": 535.12}, {"text": "add further to that so in our base budget we have included um as part of our budget for professional spe", "start": 535.12, "end": 542.36}, {"text": "Specialists enough for uh two cyber security audits we have two budget", "start": 542.36, "end": 547.399}, {"text": "enhancement requests one is to do an additional cyber security audit so that would make three in total for the year", "start": 547.399, "end": 554.44}, {"text": "and also a budget enhancement request for the pay investigation related to uh the um the Specialists keeping in mind", "start": 554.44, "end": 562.519}, {"text": "that the cost of our own staff for that investigation would still be part of our base budget and it is part of our work", "start": 562.519, "end": 568.48}, {"text": "plan to do that pay investigation but we do expect that we'll need contracted uh", "start": 568.48, "end": 573.92}, {"text": "professional Specialists for that investigation and we have a very small relatively small base budget for", "start": 573.92, "end": 580.079}, {"text": "professional Specialists so that's why we've included those two enhancement budget requests this year okay so", "start": 580.079, "end": 585.24}, {"text": "they're they're in they're in the draft budget as presented and that's all I needed to know thank you yes I'm I'm", "start": 585.24, "end": 592.72}, {"text": "looking at them now um uh councelor nzi add did you have any questions yes uh", "start": 592.72, "end": 597.92}, {"text": "just a question um so I'm I'm on the audit committee and", "start": 597.92, "end": 603.76}, {"text": "and and thank you for the work that you do um now when we go through the audit", "start": 603.76, "end": 609.04}, {"text": "there's a number of recommendations that you bring forward to the various departments on finding way for cost", "start": 609.04, "end": 614.48}, {"text": "savings now um when we go through the budget um if all the recommendations", "start": 614.48, "end": 621.04}, {"text": "have been adopted by the various departments do is there a line item that", "start": 621.04, "end": 626.8}, {"text": "shows that in fact from from your off audit there's been a savings um from", "start": 626.8, "end": 632.88}, {"text": "what you've recommended in the various departments so through the chair um the", "start": 632.88, "end": 639.48}, {"text": "divisions are required to have um reference to our auditor general uh", "start": 639.48, "end": 644.88}, {"text": "recommendations when there are savings uh to be reflected in their budget and our annual report which reports out on", "start": 644.88, "end": 651.56}, {"text": "our uh total cumulative estimated savings will be coming to the February 12th audit committee so that is coming", "start": 651.56, "end": 657.32}, {"text": "out soon um and also just keep in mind that a lot of the savings uh that were", "start": 657.32, "end": 663.079}, {"text": "reflected this year were onetime savings or uh cost avoidance so those would not", "start": 663.079, "end": 668.36}, {"text": "be reflected in the budgets of the divisions so to CFO when we go through", "start": 668.36, "end": 674.8}, {"text": "the various budgets do we see that in their budget that it's a line item that", "start": 674.8, "end": 680}, {"text": "in fact there has been a savings within their budget because you know like I", "start": 680, "end": 685.56}, {"text": "know that we do all this hard work but I I want to see it as well if if we're finding savings we need to see", "start": 685.56, "end": 693.24}, {"text": "it to the chair uh yes so when we when we develop the budget notes we work in", "start": 693.24, "end": 698.68}, {"text": "partnership with the AG's office and wherever there's been uh implementations on actions that drive savings we're able", "start": 698.68, "end": 705.399}, {"text": "to highlight those and reflect those in our budgets going forward thank", "start": 705.399, "end": 710.8}, {"text": "you yeah there I was just uh hunting it down in the uh uh analyst notes it is", "start": 710.8, "end": 716.32}, {"text": "highlighted there um it it's it's important for people to check that they because they are in a section A lot of", "start": 716.32, "end": 722.48}, {"text": "people are saying what are these savings but they they are highlighted in there to make a savings of uh of 30,000 in", "start": 722.48, "end": 730.24}, {"text": "unit this small is is is a an attempt to offset the the ask of of new and enhance", "start": 730.24, "end": 736.24}, {"text": "so uh very much appreciated yeah okay um", "start": 736.24, "end": 741.8}, {"text": "councelor Melby councelor Moyes questions the auditor general councelor chain councelor Sachs okay seeing none I", "start": 741.8, "end": 749.36}, {"text": "think that's it thank you okay okay and the next is the office of", "start": 749.36, "end": 757.8}, {"text": "the Integrity", "start": 757.8, "end": 760.44}, {"text": "commissioner and I I know our new uh uh IG has been reaching out to people but I", "start": 765.16, "end": 770.88}, {"text": "don't know if you've met every counselor at the meeting here today", "start": 770.88, "end": 777.12}, {"text": "welcome okay um are there any questions uh for the Integrity commissioner", "start": 777.12, "end": 786.399}, {"text": "budget seeing none oh you carried your laptop all the way over here I I'm seeing no questions well it's a pretty", "start": 786.519, "end": 793.36}, {"text": "straightforward budget yes thank you so much Mr mude okay uh which takes us to", "start": 793.36, "end": 800.72}, {"text": "the lobbyist registar are there any questions on the lobbyist registar I might be able to", "start": 800.72, "end": 807.839}, {"text": "save you even setting up", "start": 807.839, "end": 811.12}, {"text": "we either are really happy with these budgets or we're afraid of you all but I have no questions for the lobbyist", "start": 813.88, "end": 821.279}, {"text": "registar again it's another very straightforward one thanks andw um and last but not least Ombudsman", "start": 821.279, "end": 830.839}, {"text": "Toronto Gord can you Gord Gord Gord can you just start this for", "start": 833.36, "end": 841.04}, {"text": "are there any questions you're free to enjoy your", "start": 847.279, "end": 854.879}, {"text": "day so I guess that takes us to the library welcome sorry that was just a", "start": 857.639, "end": 862.68}, {"text": "really bad cup of tea sorry I just had a an emergency", "start": 862.68, "end": 869.16}, {"text": "there with a cup of tea made the wrong way um welcome uh so here we are uh I", "start": 869.16, "end": 877.399}, {"text": "hope this uh this bodess well for the rest of the day you all wore yourselves out yesterday so we're moving on Toronto", "start": 877.399, "end": 883.959}, {"text": "Public Library budget but before we start I just want to point out I I I I think people remember that uh Miss BS uh", "start": 883.959, "end": 891.959}, {"text": "announced her retirement will be this year so this is your last budget", "start": 891.959, "end": 897.079}, {"text": "presentation it is it is if we're going to grill this is the year to do it Hickory BS is ready to take you", "start": 897.079, "end": 904.72}, {"text": "on one more time um uh councelor nunziata did you", "start": 904.72, "end": 910.16}, {"text": "have a question well I've got a presentation oh sorry that's right you're one of the presenting divisions", "start": 910.16, "end": 915.519}, {"text": "sorry go ahead okay thank you I almost took away your last opportunity to", "start": 915.519, "end": 921.48}, {"text": "present uh anyway good morning everyone I'm vicory BS and with me this morning", "start": 921.48, "end": 926.68}, {"text": "is uh Mo Hosier a director of brand operations and customer experience and", "start": 926.68, "end": 931.8}, {"text": "uh deac Sharma who's our senior budget manager so as I go through the", "start": 931.8, "end": 937.16}, {"text": "presentation uh this morning I'll be touching on some key themes with our 2025 budget submission first of all", "start": 937.16, "end": 945.36}, {"text": "Toronto's library and our 100 branches in particular are busier than ever at or", "start": 945.36, "end": 951.519}, {"text": "surpassing pre-pandemic levels and with increasing demand across many of our services also recent surveys we've done", "start": 951.519, "end": 959.36}, {"text": "a number of surveys and we've done extensive consultation uh and conducted outcome studies uh as part of our", "start": 959.36, "end": 966.319}, {"text": "strategic plan um uh preparation for the new strategic plan so these", "start": 966.319, "end": 972.24}, {"text": "consultations that have taken place over the past 12 months clearly indicate that torontonians highly value Library", "start": 972.24, "end": 979.16}, {"text": "Services they're very satisfied with the quality of service and in fact they want more access and availability of those", "start": 979.16, "end": 987.04}, {"text": "Services Library program STS collection spaces and services are having important", "start": 987.04, "end": 992.24}, {"text": "and positive impacts and outcomes for torontonians and helping to achieve City", "start": 992.24, "end": 998.399}, {"text": "objectives so in fact this budget is an investment in that success investing in", "start": 998.399, "end": 1004.36}, {"text": "tpl's current social and physical infrastructure with increased open hours", "start": 1004.36, "end": 1009.6}, {"text": "Services focused on Equity deserving groups and vulnerable populations and improvements to our welcoming public", "start": 1009.6, "end": 1015.959}, {"text": "spaces and this is an efficient way to manage costs while meeting increasing demand in our growing", "start": 1015.959, "end": 1022.88}, {"text": "city I also want to say that we are very very grateful to the mayor and Council", "start": 1022.88, "end": 1028.319}, {"text": "for their increase to tpl's open hours in the 2024 budget process and we're", "start": 1028.319, "end": 1033.918}, {"text": "looking forward to presenting our updated open hours plan that results in all branches being open seven days a", "start": 1033.919, "end": 1040.678}, {"text": "week as of July 2026 uh this slide presents our vision", "start": 1040.679, "end": 1047.558}, {"text": "and Mission uh which just at a very high level there uh and then next on this", "start": 1047.559, "end": 1053.16}, {"text": "slide this chart uh outlines tpl's strategic priorities and the city", "start": 1053.16, "end": 1059}, {"text": "strategies they support and help to advance so the investment that the city makes in TPL is also an investment in", "start": 1059, "end": 1066.4}, {"text": "the city and its own strategies uh I mentioned that we've", "start": 1066.4, "end": 1072.4}, {"text": "done a lot of um studies and um uh surveys over the past year as part of", "start": 1072.4, "end": 1077.48}, {"text": "our strategic planning process and last year we Forum research conducted an extensive survey with the", "start": 1077.48, "end": 1083.559}, {"text": "public in Toronto and one of the uh really um uh important results of that", "start": 1083.559, "end": 1089}, {"text": "study is that 81% of torontonians said they used the library in the last year", "start": 1089, "end": 1095.72}, {"text": "and of that 81% 68% visited a TPL branch in person as", "start": 1095.72, "end": 1101.919}, {"text": "opposed to accessing our services online and that's what we're seeing every day when we open the doors of the library we", "start": 1101.919, "end": 1108.84}, {"text": "are seeing people come back to the branches in high numbers and in particular to use in Branch", "start": 1108.84, "end": 1114.72}, {"text": "Technologies the other part that of the survey that we was really I want to highlight is that 91.5% of customers uh", "start": 1114.72, "end": 1123.52}, {"text": "indicated High satisfaction with the library and 93% of torontonians agree", "start": 1123.52, "end": 1129.159}, {"text": "that public libraries are an important resource for the", "start": 1129.159, "end": 1133.919}, {"text": "community in 2024 we also had a very sign ific an focus on creating safe and", "start": 1134.919, "end": 1140.72}, {"text": "welcoming Spaces by advancing our Safety and Security program and we heard in a", "start": 1140.72, "end": 1146.4}, {"text": "recent survey that 85% feel welcomed at the library and after several years of", "start": 1146.4, "end": 1152.88}, {"text": "significant increases in the number of incidents involving Safety and Security at the library we have now uh leveled", "start": 1152.88, "end": 1159.88}, {"text": "off and in 2024 we are at uh actually 1% lower than our incidents in", "start": 1159.88, "end": 1165.52}, {"text": "2023 so um we are very you know we never want to see H having these kinds of", "start": 1165.52, "end": 1170.6}, {"text": "incidents at the library at all but we are happy to see that they're not continuing to", "start": 1170.6, "end": 1176.559}, {"text": "increase another way that we are creating safe and welcoming spaces is", "start": 1176.96, "end": 1182.24}, {"text": "through our award-winning Capital program where architectural design and Excellence has been recognized and in", "start": 1182.24, "end": 1189.039}, {"text": "fact we've received more than 45 provincial National and international architectural Awards uh for our design", "start": 1189.039, "end": 1196.84}, {"text": "excellence and in 2024 I'm very happy to report", "start": 1196.84, "end": 1202.12}, {"text": "that we have an over 90% capital budget expenditure uh for um our Capital", "start": 1202.12, "end": 1209.48}, {"text": "program the capital budget has also Advanced our technology and digital strategies and in particular with the", "start": 1209.679, "end": 1216.32}, {"text": "work coming out of the cyber security event which Advanced the digital strategy and strengthened our cyber", "start": 1216.32, "end": 1222.4}, {"text": "security posture since the cyber security attack TPL has matured its", "start": 1222.4, "end": 1227.52}, {"text": "information security program by implementing additional security controls updating some hardware and", "start": 1227.52, "end": 1234.08}, {"text": "software applications and introducing new processes and we have collaborated", "start": 1234.08, "end": 1239.64}, {"text": "extensively with the city's ciso staff to enhance the delivery of tpl's it", "start": 1239.64, "end": 1245.28}, {"text": "infrastructure and with security services including cyber security event monitoring vulnerability management and", "start": 1245.28, "end": 1252.32}, {"text": "regular penetration testing uh and now I'm going to turn it", "start": 1252.32, "end": 1258.28}, {"text": "over to Mo and he's going to talk about 2024 uh budget enhancements and the outcomes that have resulted from those", "start": 1258.28, "end": 1265.24}, {"text": "enhancements that the city invested in uh last year Mo thank you vicory uh 2024", "start": 1265.24, "end": 1271.4}, {"text": "budget enhancements resulted in increased use of critical Library resources especially for Equity deserving groups supporting digital and", "start": 1271.4, "end": 1277.48}, {"text": "social inclusion and economic and academic success one of these enhancements as you've uh heard is our", "start": 1277.48, "end": 1283.039}, {"text": "open hours plan it's a phased plan to be uh completed over 3 years we'll speak more to the open hours plann for 2025", "start": 1283.039, "end": 1289.64}, {"text": "and 2026 shortly in the meantime in 2024 the open hours plan resulted in expanded", "start": 1289.64, "end": 1294.84}, {"text": "Monday to Saturday hours at 8 branches and added Sunday service at an additional eight branches for a total of", "start": 1294.84, "end": 1300.76}, {"text": "67 branches that currently provide Sunday service the impact of the increased hours is evident in the", "start": 1300.76, "end": 1306.36}, {"text": "increased usage of the branches where the additional Monday to Saturday hours were added there's been uh 61% increase", "start": 1306.36, "end": 1312.96}, {"text": "in traffic year-over-year at these branches and there was an immediate 55% increase month over month the month", "start": 1312.96, "end": 1318.24}, {"text": "after the new hours came into effect with respect to other outcomes", "start": 1318.24, "end": 1323.919}, {"text": "achieved as a result of the 2024 budget enhancements there were three specific initiatives which are all tied to the", "start": 1323.919, "end": 1329}, {"text": "city's poverty reduction strategy just a footnote that the numbers that you see on the slide are not for the full year", "start": 1329, "end": 1334.2}, {"text": "full year data is even more impressive and in some cases double what's shown here tpl's Financial Empowerment", "start": 1334.2, "end": 1339.88}, {"text": "initiative provided Financial counseling at two branches to low-income residents through multiple tax clinics uh and", "start": 1339.88, "end": 1345.96}, {"text": "numerous one-on-one consultations residents on unlocked over $3 million in unclaimed benefits in partnership with", "start": 1345.96, "end": 1352.52}, {"text": "gersin Center we offered low barrier mental health and Crisis Support services including one-on-one supports", "start": 1352.52, "end": 1357.76}, {"text": "in two branches provided more than 3600 interventions and over F 5,500", "start": 1357.76, "end": 1362.919}, {"text": "individuals were able to participate in group wellness and addictions recovery programs and finally we added four new", "start": 1362.919, "end": 1369.279}, {"text": "youth hubs bringing the total to 28 TPL youth hubs across the city providing youth with a welcoming space access to", "start": 1369.279, "end": 1375.84}, {"text": "programs homework help and after school snack in the first 7 months of the year we had over 109,000 youth accessing this", "start": 1375.84, "end": 1382.48}, {"text": "service with over 12,000 youth attending more than 500 programs and now I'll pass it back to vicr uh who will provide us", "start": 1382.48, "end": 1388.64}, {"text": "with the 2025 budget overview so this slide provides a very", "start": 1388.64, "end": 1393.96}, {"text": "high level overview of the operating and capital budgets for 2025 in terms of the net operating request that is at 247", "start": 1393.96, "end": 1402.159}, {"text": "million which is a 7.1% increase um over uh 2024 and I'll just note that that", "start": 1402.159, "end": 1409.72}, {"text": "excludes Cola because we're in the midst of collective bargaining in terms of Staff there's a", "start": 1409.72, "end": 1415.32}, {"text": "2.3% increase in approved positions and these increased uh the vast majority of", "start": 1415.32, "end": 1420.64}, {"text": "these increased positions are a result of the open hours plan in terms of capital the 10-year capital budget is", "start": 1420.64, "end": 1427.44}, {"text": "635 million uh and the capital budget just for 2025 is 48.2 million which is", "start": 1427.44, "end": 1435.039}, {"text": "an increase over 2024 and the 10-year plan prior to uh this year's", "start": 1435.039, "end": 1440.279}, {"text": "plan in terms of key risks and challenges the expansion of our open hours um is is a risk and a challenge", "start": 1440.279, "end": 1449}, {"text": "because of it involves a lot of log Logistics and complexities um and the", "start": 1449, "end": 1454.279}, {"text": "roll out in 2025 is absolutely achievable but we want to um identify the fact that it requires a lot of", "start": 1454.279, "end": 1460.679}, {"text": "special attention and effort uh another uh risk and challenge is the managing inflationary pressures as demand for", "start": 1460.679, "end": 1467.48}, {"text": "service continues to increase and costs for Safety and Security are ongoing and", "start": 1467.48, "end": 1473}, {"text": "then there's the difficulty in meeting soaring demand for e-collections because of the high prices the low Canadian", "start": 1473, "end": 1479.32}, {"text": "dollar and restrictive license models and I'll just say that the uh almost all of our ecollections our electronic", "start": 1479.32, "end": 1485.76}, {"text": "resources are purchased in the United States so we're P purchasing with US Dollars uh which is a a challenge", "start": 1485.76, "end": 1492.559}, {"text": "because of the low Canadian dollar in terms of the new strategic plan I'm very pleased to present to you", "start": 1492.559, "end": 1499.52}, {"text": "the um uh four priorities uh for the new strategic plan democracy Civic", "start": 1499.52, "end": 1505.6}, {"text": "engagement and social connections shared Community spaces learning and growth and awareness and", "start": 1505.6, "end": 1512.32}, {"text": "availability and um throughout the Strategic plan there is going to be an ongoing Focus uh on staff which is an", "start": 1512.32, "end": 1519.279}, {"text": "the uh our most vital part of our success is the uh investment in staff", "start": 1519.279, "end": 1525.039}, {"text": "and uh their contributions to the library service", "start": 1525.039, "end": 1530.32}, {"text": "uh in terms of our priority actions um these are listed here on the the the", "start": 1530.76, "end": 1536.159}, {"text": "slide uh first of all there's the increase in open hours that's an absolute priority action uh we're", "start": 1536.159, "end": 1541.88}, {"text": "continuing to implement and operationalize our Safety and Security program uh we're continuing to add", "start": 1541.88, "end": 1548.2}, {"text": "community-based services and expand digital literacy resources we're fostering Community Connection and Civic", "start": 1548.2, "end": 1554.48}, {"text": "engagement to support mental health and well-being and Workforce Dev velopment and we're advancing tpl's digit digital", "start": 1554.48, "end": 1561.44}, {"text": "strategy to create a modern and connected and sustainable data and Technology environment so the next", "start": 1561.44, "end": 1567.96}, {"text": "couple of slides are going to provide more information about the expansion of open hours and I'm going to turn it over to Mo for those to for that part of the", "start": 1567.96, "end": 1575.12}, {"text": "presentation thank you Victory um and as you've heard the best thing the library can be is open uh tpl's open hours plan", "start": 1575.12, "end": 1581.76}, {"text": "drives uh greater digital inclusion providing access to technology and digital resources it increases litery", "start": 1581.76, "end": 1587.679}, {"text": "supports for children it promotes social inclusion and combat social isolation by providing spaces programs and", "start": 1587.679, "end": 1593.48}, {"text": "opportunities for the community and especially those from vulnerable communities to come together and it", "start": 1593.48, "end": 1598.88}, {"text": "reduces uh barriers to access for Equity deserving groups including seniors and youth all of this helps to advance and", "start": 1598.88, "end": 1604.96}, {"text": "increase the impact of various City of Toronto strategies including the poverty reduction and the Toronto strong neighborhoods", "start": 1604.96, "end": 1612.559}, {"text": "strategy TPL offer offers a multitude of in Branch services and this slide provides a high level overview of what", "start": 1612.559, "end": 1618.559}, {"text": "services residents take advantage of access to collections remains very high as does access to technology and access", "start": 1618.559, "end": 1624.76}, {"text": "to the various spaces that are offered in the branches spaces for quiet study work coming together and as a place of", "start": 1624.76, "end": 1630.679}, {"text": "rest bit with the expansion of open hours TPL is able to provide more access to the services torontonians love and", "start": 1630.679, "end": 1637.159}, {"text": "use the original open hours plan that's what's on the left uh was phased over 3", "start": 1637.159, "end": 1642.72}, {"text": "years and required an $1 million investment and uh both increased the number of branches that were open on Sunday and increase the open hours from", "start": 1642.72, "end": 1649.76}, {"text": "3 and a half to 5 hours for a total of 67 branches providing 5our Sunday service uh it also increased the total", "start": 1649.76, "end": 1656.919}, {"text": "open hours by 10% as noted earlier the first year of the plan was successfully implemented in 2024 and um as vicy uh", "start": 1656.919, "end": 1664.64}, {"text": "mentioned we have that as uh kind of our framework to implement 2025 and 2026 as well uh the updated open hours plan", "start": 1664.64, "end": 1671.64}, {"text": "requires an additional $8 million investment and allows TPL to open all 100 branches all year round on Sundays", "start": 1671.64, "end": 1677.64}, {"text": "with five hours of service it also adds Monday service at nine branches that are previously closed that were previously", "start": 1677.64, "end": 1684}, {"text": "closed on Mondays um as well as Sunday programming across the system this results in 7-Day a week service at all", "start": 1684, "end": 1690.279}, {"text": "uh all year round at all 100 branches this is a 7% budget increase over three years but it results in a 14% increase", "start": 1690.279, "end": 1697.559}, {"text": "in open hours essentially doubling our return on investment here's what the expansion of", "start": 1697.559, "end": 1703.84}, {"text": "open hours looks like over the next two years in 2025 16 branches will receive re increased open open increased Monday", "start": 1703.84, "end": 1710.399}, {"text": "and Saturday service meaning branches will be open longer during the day and on and more uh on on and on more", "start": 1710.399, "end": 1717.48}, {"text": "weekdays um all 100 branches will offer year round 5our Sunday service and", "start": 1717.48, "end": 1722.76}, {"text": "will'll also provide programming on Sundays prior to this only 27 branches just over a quarter of our branches were", "start": 1722.76, "end": 1728.159}, {"text": "open on Sundays all year round and the remaining 40 of that 67 uh were open only on seasonal for seasonal Sunday", "start": 1728.159, "end": 1735}, {"text": "service in 2026 an additional eight branches will receive increased Monday to Saturday service and nine additional", "start": 1735, "end": 1741.24}, {"text": "branches will introduce new Monday service resulting in yearr 7-Day a week service at all 100 branches effective", "start": 1741.24, "end": 1747.44}, {"text": "July 2026 and now I'm going to pass it back to vicory to speak to the 2025 and uh operating in capital budget", "start": 1747.44, "end": 1754.12}, {"text": "submissions so yes no more details about the numbers uh in terms of how the operating", "start": 1754.12, "end": 1760.88}, {"text": "budget is funded and where the money goes you can see from this slide that the vast majority of the money comes from uh the property tax base and um", "start": 1760.88, "end": 1768.96}, {"text": "over 70% of the money is expended on salaries and benefits uh in terms of the uh net", "start": 1768.96, "end": 1776.24}, {"text": "operating budget here are some details for that budget which come in which comes in at 7.1% uh increase over", "start": 1776.24, "end": 1783.72}, {"text": "2024 the revenue identified on this slide is 188,000 which represents year one", "start": 1783.72, "end": 1789.64}, {"text": "funding from the Toronto Public Library foundation for the expansion of the financial empowerment program and the", "start": 1789.64, "end": 1795.96}, {"text": "social services team with the city assuming the cost in", "start": 1795.96, "end": 1800.919}, {"text": "2026 uh now over to the capital budget here is information uh about our", "start": 1802, "end": 1809.72}, {"text": "planning framework for the capital budget and plan key tools include the facilities master plan the building", "start": 1809.72, "end": 1816.08}, {"text": "condition assessment the multi-year accessibility plan and our service delivery", "start": 1816.08, "end": 1821.32}, {"text": "model in terms of key risks and challenges certainly the rising construction cost is a is a challenge uh", "start": 1821.32, "end": 1828.039}, {"text": "going forward with the capital budget High inflation and the low Canadian dollar is resulting in rising cost of", "start": 1828.039, "end": 1834.2}, {"text": "construction material and labor uh we also have a state of good repair and aoda backlog which we are uh working on", "start": 1834.2, "end": 1842.08}, {"text": "and then there's the modernization and Technology transformation uh which is uh challenging with the rapid changes in", "start": 1842.08, "end": 1848.72}, {"text": "technology and digital landscape and with aging infrastructure and aging applications that need to be", "start": 1848.72, "end": 1856.399}, {"text": "replaced in terms of priority actions certainly we're going to continue to address the state of good repair and", "start": 1856.399, "end": 1862.559}, {"text": "aoda backlogs that's an absolute priority continue to provide customers with access to current and emerging", "start": 1862.559, "end": 1869.36}, {"text": "Technologies modernizing Library technology infrastructure to improve efficiencies and to mitigate risks and", "start": 1869.36, "end": 1876.44}, {"text": "to manage growth through investment in the branch Network and it infrastructure that already exists and to maximize", "start": 1876.44, "end": 1883.36}, {"text": "non-debt funding sources as well um this slide presents the capital", "start": 1883.36, "end": 1889.799}, {"text": "assets to deliver their services um and um the costs associated with those um", "start": 1889.799, "end": 1896.08}, {"text": "those uh those assets in terms of the 2025 budget", "start": 1896.08, "end": 1903.399}, {"text": "breakdown just for that year uh the as I mentioned the um capital budget for 2025", "start": 1903.399, "end": 1908.919}, {"text": "is 48.2 million uh the most the vast majority of it is from debt and development charges and goes to growth", "start": 1908.919, "end": 1915.639}, {"text": "and state of good repair in terms of where the money goes uh this slide provides an", "start": 1915.639, "end": 1921.559}, {"text": "allocation of the 10-year capital budget by the four different categories of", "start": 1921.559, "end": 1926.679}, {"text": "Aging infrastructure uh Branch relocation and Renovations information technology and", "start": 1926.679, "end": 1934.08}, {"text": "modernization and in terms of the 10year capital and where the money comes from and where it goes it's very similar to", "start": 1935.24, "end": 1940.799}, {"text": "the Chart about 20125 um the the 10year budget 635", "start": 1940.799, "end": 1945.84}, {"text": "million uh with debt um and development charges as the primary sources of of uh", "start": 1945.84, "end": 1952}, {"text": "of of of the money and where it goes um again is the vast majority goes to", "start": 1952, "end": 1957.559}, {"text": "growth in state of good pair this chart um gives you a better", "start": 1957.559, "end": 1963.2}, {"text": "picture of our state of good repair um funding and backlog and I have to say we've made significant progress on the", "start": 1963.2, "end": 1970.08}, {"text": "state of good repair backlog although the backlog is increasing we are maintaining the backlog at 10% of asset", "start": 1970.08, "end": 1976.88}, {"text": "value which um we are very pleased with and that's the end of our", "start": 1976.88, "end": 1983.2}, {"text": "presentation and we'd be glad to answer any questions you may have okay um so we're going to questions", "start": 1983.2, "end": 1990.24}, {"text": "I'll I'll take questions from uh uh members outside the budget committee first uh councelor Sachs and then I'll", "start": 1990.24, "end": 1997.399}, {"text": "come back into councelor naata councelor saxs you can go ahead thank you very", "start": 1997.399, "end": 2002.44}, {"text": "much uh the first of all thank you for the amazing work that the library does I'm glad to see the hours are going to", "start": 2002.44, "end": 2008.6}, {"text": "be increasing I was concerned however with the budget note on page five which", "start": 2008.6, "end": 2013.679}, {"text": "shows that the per capita budget for materials has dropped again this year and you're expecting it to drop again", "start": 2013.679, "end": 2020}, {"text": "next year and the year after that uh taken uh so but didn't give us any", "start": 2020, "end": 2025.399}, {"text": "context how does this compare with the long-term Trend and with other comparable", "start": 2025.399, "end": 2032.919}, {"text": "cities sorry page five page five of the budget note shows capita budget for", "start": 2033.159, "end": 2041.36}, {"text": "materials a basis I I see yeah it's on the how we are doing chart on oh P yeah", "start": 2045.159, "end": 2052.52}, {"text": "slightly different", "start": 2052.52, "end": 2055.359}, {"text": "okay uh it's the ebooks the cost of the ebooks is what's", "start": 2058.2, "end": 2064.96}, {"text": "impacting no no I understand that but they what what the budget uh what page five shows", "start": 2064.96, "end": 2072.44}, {"text": "says if you look at the bottom of the page how well we are doing it says Trona public library library materials budget", "start": 2072.44, "end": 2078.679}, {"text": "per capita was 7.7 I guess dollar per capita in 2022 6.8 in 2023 you're", "start": 2078.679, "end": 2087.44}, {"text": "expecting it go down to 6.6 in 2026 but but there's no context here how", "start": 2087.44, "end": 2093.358}, {"text": "does this compare with other cities how does this compare with our past prors if you don't know where you get back to me", "start": 2093.359, "end": 2099.48}, {"text": "yes I can't tell you what the per capita rate is for other cities right off the top of my head but I can tell you that", "start": 2099.48, "end": 2105.119}, {"text": "uh we are not alone in experiencing the pressure of the cost of e-collections", "start": 2105.119, "end": 2110.44}, {"text": "and and the reason we it continues to go down in terms of the per capita is because a cost uh for e-collections is", "start": 2110.44, "end": 2118.56}, {"text": "is escalating so so much especially with the low Canadian dollar and the fact we're we're purchasing having to", "start": 2118.56, "end": 2125.079}, {"text": "purchase with us dollarss that was my second question my first question was if we have given the", "start": 2125.079, "end": 2131.44}, {"text": "tremendous pressure that you have to obtain these materials which are in very high demand uh can you manage that if", "start": 2131.44, "end": 2137.92}, {"text": "the per capita budget keeps falling but my second uh question is in terms of the", "start": 2137.92, "end": 2143.44}, {"text": "high cost of e-collections are you working with libraries and other municipalities to try to get a better", "start": 2143.44, "end": 2149.48}, {"text": "deal yes in terms of the the first question yes we are manage we are doing our best to manage it we've actually", "start": 2149.48, "end": 2155.24}, {"text": "increased the budget for 2020 um five for the collections budget and um that's", "start": 2155.24, "end": 2161.359}, {"text": "part of this budget request and um we are looking to manage it by Red reducing", "start": 2161.359, "end": 2167.04}, {"text": "the um uh the uh holds threshold uh for", "start": 2167.04, "end": 2172.119}, {"text": "some of our the high demand items because uh there so we aren required to buy as many copies as we um have in the", "start": 2172.119, "end": 2179.839}, {"text": "past and we're also doing it um by doing a really thorough review of use of our", "start": 2179.839, "end": 2185.319}, {"text": "ecollections in areas of great demand to make sure that we're keeping up with that so we are working very hard to", "start": 2185.319, "end": 2191.079}, {"text": "manage it we've increased the budget for 2025 for our collections budget and in terms of your second question yes we've", "start": 2191.079, "end": 2197.64}, {"text": "been working with um we work with our Canadian uh colleagues at the Canadian", "start": 2197.64, "end": 2202.839}, {"text": "Urban libraries Council we actually have a task force that is um uh um dedicated", "start": 2202.839, "end": 2208.68}, {"text": "to uh working on how to increase improve the licensing issues that we have with", "start": 2208.68, "end": 2214.28}, {"text": "multinational Publishers and um and the high cost of of ebooks and the fact that", "start": 2214.28, "end": 2220.599}, {"text": "um uh we have to repurchase them after uh 26 uses or two years whichever comes", "start": 2220.599, "end": 2226.119}, {"text": "first that's a that's a huge problem not just for Toronto Public Library it's a huge problem internationally and we're", "start": 2226.119, "end": 2231.92}, {"text": "also working with the urban libraries Council and the American Library Association because they do have task", "start": 2231.92, "end": 2237.44}, {"text": "forces of Library staff um uh to advocate for changes to this this has", "start": 2237.44, "end": 2243.04}, {"text": "been an ongoing problem since um ebooks emerged in the um Mid uh 2000s around", "start": 2243.04, "end": 2249.88}, {"text": "2010 2011 and we have been working vigorously um on this file uh for many", "start": 2249.88, "end": 2256.28}, {"text": "years there has been some progress in the Canadian context because we have more access to Canadian content but it", "start": 2256.28, "end": 2262.48}, {"text": "hasn't changed the cost of the ebooks which continue to escalate or the fact that licensing terms have not", "start": 2262.48, "end": 2269.52}, {"text": "changed okay and that means the per capita budget is very important so please let me know how ours Compares yes", "start": 2269.52, "end": 2276.2}, {"text": "we will we'll we'll follow with you on that one thank", "start": 2276.2, "end": 2281.68}, {"text": "you okay the are those are your questions councelor tax thank you uh", "start": 2283.319, "end": 2288.64}, {"text": "councelor nunziata Library questions question so in your a", "start": 2288.64, "end": 2294}, {"text": "presentation 81% was usage in the library in the last year correct I'm", "start": 2294, "end": 2299.04}, {"text": "sorry I didn't hear you 81% yes yeah okay so just a question do you have a", "start": 2299.04, "end": 2304.599}, {"text": "breakdown of all the libraries on the usage in the various", "start": 2304.599, "end": 2309.8}, {"text": "libraries uh we we do we have um we have visits and we have circulation all broken down so you have a break done of", "start": 2309.8, "end": 2315.839}, {"text": "all the libraries yes we do absolutely you do on the usage yes you do okay so", "start": 2315.839, "end": 2321.76}, {"text": "uh for the recommendation to have the libraries open seven days so was there a", "start": 2321.76, "end": 2328.4}, {"text": "study or an evaluation of each library on the usage um and uh uh what you would", "start": 2328.4, "end": 2335.88}, {"text": "predict the usage would be if it's open 7 days well 202 because there may be", "start": 2335.88, "end": 2341.92}, {"text": "some libraries where there won't be any usage right well that wasn't our", "start": 2341.92, "end": 2346.96}, {"text": "experience in 2024 when we increased um Monday to Saturday service um at a number of our branches where we", "start": 2346.96, "end": 2353.16}, {"text": "immediately saw a 61% increase in traffic so um our experience is whenever", "start": 2353.16, "end": 2359.48}, {"text": "we open a branch uh for more open hours we get increased use and um uh so that", "start": 2359.48, "end": 2368}, {"text": "has not been our experience with with the branches so would you be doing an evaluation of all the libraries after", "start": 2368, "end": 2374.119}, {"text": "that to see yes I mean if you have if you have particular libraries that you don't have anybody I mean would you keep", "start": 2374.119, "end": 2380.8}, {"text": "it open right yes we um uh we we we", "start": 2380.8, "end": 2386}, {"text": "evaluate our libraries performance all the time we no I'm talking about once we Implement yes absolutely yes so we we'll", "start": 2386, "end": 2392.92}, {"text": "get back a report on what the usage is in the libraries we will be taking that back to to the library board okay um so", "start": 2392.92, "end": 2400.319}, {"text": "in your capital budget you don't list um it's not you don't have an itemized list", "start": 2400.319, "end": 2406.44}, {"text": "on libraries that are going to be renovated or um and the reason I asked", "start": 2406.44, "end": 2412.839}, {"text": "that is that I I think I questioned the library a year ago there was money put", "start": 2412.839, "end": 2418.4}, {"text": "into the budget for the Western library and then it was taken out and as you know that's a Heritage um building", "start": 2418.4, "end": 2425.24}, {"text": "Library that's in very much need of work so I don't see the itemized list in your capital and why you took it out and it's", "start": 2425.24, "end": 2432.4}, {"text": "been includ why it hasn't been included we have that information we're", "start": 2432.4, "end": 2438.04}, {"text": "just looking it up for you yeah you're quite aware of it as a Heritage yeah oh absolutely yes", "start": 2438.04, "end": 2444.92}, {"text": "okay so quite a bit of detail online in the analyst note oh okay yeah okay and", "start": 2444.92, "end": 2451.56}, {"text": "and through you madam chair um we have had to prioritize our capital projects um the Weston uh brand is actually um", "start": 2451.56, "end": 2458.8}, {"text": "under the constraints the capital constraints section uh we do still have plans to uh bring that project forward", "start": 2458.8, "end": 2464.72}, {"text": "um as we realign our 10-year Capital uh we did in fact do a feasibility study um", "start": 2464.72, "end": 2470.04}, {"text": "and have plans uh kind of preliminary plans in terms of what we need to do uh with respect to that Branch so that is", "start": 2470.04, "end": 2475.839}, {"text": "still um on our uh 10-year plan it's just unfortunately um uh what we used to call Bel ler Capital constraints uh", "start": 2475.839, "end": 2482.72}, {"text": "because we had to realign um our Capital budgets due to the increase um in all the various areas of capital projects", "start": 2482.72, "end": 2490.72}, {"text": "that we've been seeing yeah so as you know as I mentioned it's a Heritage building and they have some deficiencies", "start": 2490.72, "end": 2497.04}, {"text": "that need to be repaired and we're not going to wait too long otherwise the costs will escalate as you know so I", "start": 2497.04, "end": 2504.359}, {"text": "think that you should look at that as a priority we can't let the building fall apart um", "start": 2504.359, "end": 2511.88}, {"text": "okay thank you thank you um uh questions on the library liary", "start": 2511.88, "end": 2517.96}, {"text": "uh oh I should check virtually first Deputy Mayor Morley uh go", "start": 2517.96, "end": 2524.078}, {"text": "ahead thank you madam chair hopefully folks can hear me okay am I coming through yeah great very", "start": 2524.16, "end": 2531.16}, {"text": "good thank you wonderful and uh good morning vicory Mo and team H glad to", "start": 2531.16, "end": 2536.52}, {"text": "have you with us I wanted to inquire about just pulling the thread from my colag councelor nett around the capital", "start": 2536.52, "end": 2543.359}, {"text": "program can you talk to us about the impact of the city these um the planning", "start": 2543.359, "end": 2549.04}, {"text": "process with the city I know we've had a great discussion about that at the library board and what impact we've seen", "start": 2549.04, "end": 2556}, {"text": "uh for example in last year's Budget on the capital project and what improvements we're seeing in that area", "start": 2556, "end": 2561.559}, {"text": "for the 25 budget I think it's the yeah yeah uh", "start": 2561.559, "end": 2567.079}, {"text": "thank you councel Morley and uh through you uh Madam chair um we have seen uh over the years some impacts um due to uh", "start": 2567.079, "end": 2574.44}, {"text": "just the planning process um and uh various delay throughout that process but we have seen incredible um uh", "start": 2574.44, "end": 2581.4}, {"text": "improvements over the last year um uh I can't remember her name now um we do", "start": 2581.4, "end": 2587.4}, {"text": "have the Lisa yeah that's right um we have close connections through um theia and we have been working um through uh", "start": 2587.4, "end": 2594.8}, {"text": "that process uh to essentially un unclog where we get stuck and move things", "start": 2594.8, "end": 2600}, {"text": "forward um and have seen huge improvements in that uh um process so it's been very very helpful uh and in", "start": 2600, "end": 2606.319}, {"text": "fact after that process um was kind of introduced to us um we've been able to move things along um quite nicely great", "start": 2606.319, "end": 2613.76}, {"text": "and can you confirm there sort of been a net benefit to the budget as a result of that deeper more intentional", "start": 2613.76, "end": 2620.119}, {"text": "collaboration and coordination from the city Side ABS the library yeah yeah there has and and year over-year there's", "start": 2620.119, "end": 2627.04}, {"text": "kind of a natural 5% increase um the faster we can move projects forward um the the cheaper the uh the actual", "start": 2627.04, "end": 2633.359}, {"text": "project will cost because um we would be dealing with current costs as opposed to Future escalation cost absolutely thank you so much I'll", "start": 2633.359, "end": 2640.48}, {"text": "leave it there Madam chair thank you okay thank you uh while I'm virtual counselor Chang did you have any", "start": 2640.48, "end": 2646.16}, {"text": "questions on Library I do thank you okay go", "start": 2646.16, "end": 2651.88}, {"text": "ahead uh good morning very grateful for the library very grateful for the North", "start": 2651.88, "end": 2657.88}, {"text": "York uh Central Library especially very well used always see lineups before they", "start": 2657.88, "end": 2663.96}, {"text": "open people are anxious to get their seat uh and I think that is my uh", "start": 2663.96, "end": 2670.24}, {"text": "question with regard to growth plans in areas where secondary plans are going to", "start": 2670.24, "end": 2676.8}, {"text": "be expanding population growth uh and across the city we have new areas of", "start": 2676.8, "end": 2682.88}, {"text": "density that are popping up entire new neighborhoods uh and so in light of that", "start": 2682.88, "end": 2689.04}, {"text": "and knowing there's so many economic pressures is there a threshold of density where a new library uh is", "start": 2689.04, "end": 2696.48}, {"text": "considered or a library is expanded and is there also consideration of uh maybe creating", "start": 2696.48, "end": 2704.119}, {"text": "kiosk models with smaller Footprints to ex expand accessibility across our", "start": 2704.119, "end": 2710.04}, {"text": "growing city thank you for the question and uh through you madam chair um we do have a", "start": 2710.04, "end": 2715.559}, {"text": "process uh through which and we work very closely with the city's planning department uh to receive pipeline data", "start": 2715.559, "end": 2721.76}, {"text": "um we have a facilities master plan and and through a process of reviewing that facili Master Plan um and in the data", "start": 2721.76, "end": 2728.64}, {"text": "that we receive and and through the various other factors that we consider um population density growth um changing", "start": 2728.64, "end": 2735.2}, {"text": "Community the uh the demographics um all of those factors the condition of the building so building condition", "start": 2735.2, "end": 2740.92}, {"text": "assessment all of that feeds into that facilities master plan and essentially tells us whether um there is a need for", "start": 2740.92, "end": 2747.96}, {"text": "additional services in that area or whether we're meeting the need um as is um based on our uh Service delivery", "start": 2747.96, "end": 2754.359}, {"text": "model um that particular document uh outlines uh in terms of service level", "start": 2754.359, "end": 2760.119}, {"text": "what we should be building and providing um with either a district Branch a neighborhood Branch the size of that", "start": 2760.119, "end": 2765.16}, {"text": "Branch um so that along with our facilities master plan um is what we look at when we consider if there is a", "start": 2765.16, "end": 2770.88}, {"text": "new Branch um required so uh the example I can give is the autopal Civic Center when that came online we went through", "start": 2770.88, "end": 2776.8}, {"text": "our facilities master plan um and based on all the numbers we had um that were provided to us through planning based on", "start": 2776.8, "end": 2782.48}, {"text": "growth and density um it identified that that there was definitely a need for that location uh to have a new library", "start": 2782.48, "end": 2788.16}, {"text": "um and anytime we do have a request we go back to those factors uh to make that decision in terms of your second", "start": 2788.16, "end": 2793.92}, {"text": "question with respect to a kiosk um we've looked at that model um it really isn't cost effective or efficient for us", "start": 2793.92, "end": 2800.92}, {"text": "to try to deliver service through that um particular uh we do have bookmobiles that do that U much better than uh a", "start": 2800.92, "end": 2807.48}, {"text": "kiosk uh would uh and again we review our bookmobile stops um annually to see", "start": 2807.48, "end": 2812.52}, {"text": "if uh again usage um and uh growth uh if we're continuing to meet this service levels that we need to meet with respect", "start": 2812.52, "end": 2819}, {"text": "to that service as well I wonder if there would be cost savings um in the kiosk model if they", "start": 2819, "end": 2826.319}, {"text": "were collocated in community centers places where people already naturally", "start": 2826.319, "end": 2832.44}, {"text": "congregate that our staffed uh buildings are already maintained and um you know", "start": 2832.44, "end": 2838.52}, {"text": "in areas where there is less accessibility to libraries maybe those are locations people can get you know", "start": 2838.52, "end": 2846.44}, {"text": "order books and uh have more access to um reading", "start": 2846.44, "end": 2851.8}, {"text": "materials the issue with kiosks is it they don't begin to offer the range of", "start": 2851.8, "end": 2856.92}, {"text": "Library service that the library offers we have a 100 branches with the atopico Civic Center we'll have 101 branches and", "start": 2856.92, "end": 2864.04}, {"text": "we have two bookmobiles that offer service um and help fill in where where anywhere in the city there are gra gaps", "start": 2864.04, "end": 2870.48}, {"text": "or increased uh growth so um we have looked at this model but um we' we've", "start": 2870.48, "end": 2876.4}, {"text": "not pursued it because it really doesn't address the kind of Library service that we offer here in", "start": 2876.4, "end": 2882.48}, {"text": "Toronto okay my next question is about um as you know the city has a lot of", "start": 2882.48, "end": 2890.04}, {"text": "pressure and financial decisions about increasing budgets creates pressure for", "start": 2890.04, "end": 2896.92}, {"text": "everybody so I'm just wondering in terms of expanding hours was there ever a", "start": 2896.92, "end": 2902.16}, {"text": "consideration of perhaps scaling back Monday hours so that Sunday hours", "start": 2902.16, "end": 2907.76}, {"text": "because the weekend is when more people can access the library and so if we want", "start": 2907.76, "end": 2913.319}, {"text": "to expand that access instead of opening seven days a week maybe closing on", "start": 2913.319, "end": 2920}, {"text": "Mondays or scaling back hours on Mondays so to support that greater accessibility", "start": 2920, "end": 2925.119}, {"text": "as a way to expand that accessibility without increasing the budget we've", "start": 2925.119, "end": 2931.16}, {"text": "we've um done extensive analysis on our open hours and use and certainly um", "start": 2931.16, "end": 2936.839}, {"text": "weekends are very are very um popular but so are Mondays Mondays are used by a", "start": 2936.839, "end": 2942}, {"text": "lot of um seniors and um mothers with small children and and um it's uh when", "start": 2942, "end": 2949.799}, {"text": "when we open Mondays um last year there was a 61% increase in traffic at those", "start": 2949.799, "end": 2956.599}, {"text": "branches so Mondays are are a very popular day and um uh there's a lot of", "start": 2956.599, "end": 2963.4}, {"text": "support I mentioned all of the consultation we've done there's tremendous support for um more access uh", "start": 2963.4, "end": 2970.079}, {"text": "to library service so um uh you know we have done that analysis and and um uh", "start": 2970.079, "end": 2977.52}, {"text": "the conclusion is that you know the best the the actual ideal situation is for 7", "start": 2977.52, "end": 2983.4}, {"text": "day a week service at 100 branches uh which is what um you know the mayor", "start": 2983.4, "end": 2989.28}, {"text": "announced in October um at the press conference she held uh to to announce that 100 BR seven brand SE all 100", "start": 2989.28, "end": 2996.799}, {"text": "branches open seven days a week which uh the library board and the staff support", "start": 2996.799, "end": 3001.839}, {"text": "okay thank you thanks councelor Chang uh uh questions councelor", "start": 3001.839, "end": 3007.119}, {"text": "mckelvie Deputy Mayor Meli sorry uh thank you madam chair okay I", "start": 3007.119, "end": 3013.24}, {"text": "just want to confirm so your net increase this year is 7.1% yes okay and then on slide 17 uh in terms of the open", "start": 3013.24, "end": 3020.48}, {"text": "hours plan you previously had approved through a multi-year plan 4.6 million so", "start": 3020.48, "end": 3025.64}, {"text": "really what you're doing here is you are accelerating the roll out of the open hours plan by adding in $1 1.9 million", "start": 3025.64, "end": 3033}, {"text": "this year am I reading that correctly no it's an updated plan the original plan uh was not for 100 branches open seven", "start": 3033, "end": 3039.799}, {"text": "days a week um so that's what the change is is that the 2024 plan um uh did not", "start": 3039.799, "end": 3046.799}, {"text": "include um 100 branches open seven days a week um but the the new plan the", "start": 3046.799, "end": 3051.92}, {"text": "updated plan uh which includes the increased cost is um uh uh for 100", "start": 3051.92, "end": 3058.16}, {"text": "branches open seven days a week the original plan added 27,900 hours the updated plan adds", "start": 3058.16, "end": 3065.24}, {"text": "41,800 okay so it's not accelerating the roll out it's actually adding more to the roll out okay so this year if I add", "start": 3065.24, "end": 3070.52}, {"text": "that up that's 6.5 million um towards open hours your net increase though is", "start": 3070.52, "end": 3076.52}, {"text": "16 million roughly what is the breakdown of that other 10 million what are the other", "start": 3076.52, "end": 3082.68}, {"text": "drivers sorry for 2025 for 2025 when the seven the 7.1% is increased is", "start": 3083.079, "end": 3090.04}, {"text": "associated with 16 million for the total budget sorry of the total budget of which 6 million is open hours expansion", "start": 3090.04, "end": 3097.76}, {"text": "so roughly what's driving that other 10 um inflationary costs licensing costs", "start": 3097.76, "end": 3103.28}, {"text": "for uh new software associated with their cyber security um uh you know uh", "start": 3103.28, "end": 3110.359}, {"text": "Staffing costs that's the always the huge driver for us is the increased Staffing costs okay um 20", "start": 3110.359, "end": 3117.079}, {"text": "26 so previously approved 3.3 million through this budget you are now adding", "start": 3117.079, "end": 3123.599}, {"text": "another 5 million so again that's not accelerating the open doors that's probably some addition addition to", "start": 3123.599, "end": 3129.4}, {"text": "whatever we had before so next year comes in at 8.3 million more 8.3 million for the open doors plan yeah roughly", "start": 3129.4, "end": 3136.28}, {"text": "what percentage increase are you thinking you're going to have in your net budget next", "start": 3136.28, "end": 3141.48}, {"text": "year okay", "start": 3143.16, "end": 3147.16}, {"text": "and as you're pulling that up then I guess the the follow-up question to that is when do we stop seeing above if like", "start": 3148.92, "end": 3156}, {"text": "7% and you know well above inflationary increases when does it stabilize well the I'll tell you the", "start": 3156, "end": 3163}, {"text": "annualization for the open hours continues just is ends in 2027 so around", "start": 3163, "end": 3168.599}, {"text": "so in 2028 we would expect to be fully rolled out fully staffed up and moving", "start": 3168.599, "end": 3174.2}, {"text": "to a point where we could start to really move to more of an inflationary increase year-over-year so through you madam chair so in", "start": 3174.2, "end": 3182}, {"text": "2026 we are projecting 7.4% increase a 7.4% increase to budget to the budget", "start": 3182, "end": 3188.64}, {"text": "next year okay and in 2027 it will be 3.6% so it will drop in 2026 and to 3%", "start": 3188.64, "end": 3195.88}, {"text": "in 27 okay um the Sunday hiring um in expansion is that straight", "start": 3195.88, "end": 3202.96}, {"text": "time time and a half double time what is the pay model for that it's time and a half the collective in the in the", "start": 3202.96, "end": 3209.16}, {"text": "Collective Agreement yes okay so you're expanding service at 40 branches to Sunday well all all 100 branches are", "start": 3209.16, "end": 3215.839}, {"text": "going to have Sunday service as of this year and the employees working on Sundays received time and a half how do", "start": 3215.839, "end": 3220.96}, {"text": "you fill those positions and make those decisions about those hours uh about the hours or about the stuff the hours how", "start": 3220.96, "end": 3227.52}, {"text": "do you get it is it reg you're a Monday to Friday person but you decide you want Sundays at time and a half how how does", "start": 3227.52, "end": 3233.119}, {"text": "that work how do you roll that voluntary and it's based on seniority and and voluntary based on seniority it's", "start": 3233.119, "end": 3238.4}, {"text": "voluntary based on seniority and then if we can't fill all the positions we go externally if you take that Sunday five", "start": 3238.4, "end": 3246}, {"text": "hours is that a reduction of your 40h hour week or you getting it as overtime add it's an add-on it's an additional in", "start": 3246, "end": 3251.839}, {"text": "addition to your 40 hours yes you can sign up on Sunday for five more hours at time and a half yes 30 it's a 35 hour", "start": 3251.839, "end": 3258.48}, {"text": "week okay they get paid 35 for 35h hour week and then if they can sign up for time and a half for Sundays so then to", "start": 3258.48, "end": 3265.68}, {"text": "make this Happ if you're doing voluntary extra time how much is your", "start": 3265.68, "end": 3272.559}, {"text": "staff complement growing this year what's the net increase in your staff", "start": 3272.559, "end": 3277.88}, {"text": "compliment yeah it's 40 it's um 44.6 so you're hiring 44 additional", "start": 3277.88, "end": 3285.68}, {"text": "people and people can volunteer to take those Sunday hours yes well that volunteer for Sunday hours continue", "start": 3285.68, "end": 3292.28}, {"text": "indefinitely Or will you get to a point where that's scheduled and just part of your regular work week is that because", "start": 3292.28, "end": 3297.4}, {"text": "it's being rolled out we would have to negotiate that through the Collective Agreement you have to negotiate that with the Union Yes okay thank", "start": 3297.4, "end": 3305.68}, {"text": "you councelor Moy thank you and three Madam chair and thank you for your presentation today it's nice seeing all", "start": 3306.2, "end": 3312.52}, {"text": "of you um maybe I'd like an I would like an update on the cyber security uh are", "start": 3312.52, "end": 3318.16}, {"text": "you back up to 100% and what safeguards have you put in place to prevent this from happening again yes yes we are", "start": 3318.16, "end": 3323.76}, {"text": "we're just in the process of upgrading our printing uh but access to printers is a printing is available at all of our", "start": 3323.76, "end": 3330.28}, {"text": "branches and um by February we will have um all new printers in in our branches", "start": 3330.28, "end": 3336}, {"text": "um with a uh new payer um application but yes we're all up we're up and", "start": 3336, "end": 3341.64}, {"text": "running okay excellent and uh with the increase hours of", "start": 3341.64, "end": 3347.119}, {"text": "your of the libraries that comes with that comes uh", "start": 3347.119, "end": 3352.92}, {"text": "more use and also more cleaning so how how much more is that to added to", "start": 3352.92, "end": 3359.76}, {"text": "your budget in regards to keeping the libraries clean well that's incorporated into the budget increase okay it's all", "start": 3359.76, "end": 3366.079}, {"text": "part of the budget increase and I see that you have a robust strategy for", "start": 3366.079, "end": 3371.52}, {"text": "supporting those are under housed um you itemized it here in your um", "start": 3371.52, "end": 3378.64}, {"text": "presentation how much of that is is more is affecting your budget or is", "start": 3378.64, "end": 3383.72}, {"text": "it sorry I missed your question says here that 9% of people seek shelter", "start": 3383.72, "end": 3391.72}, {"text": "from out of the cold or heat um but you also have in here", "start": 3391.72, "end": 3396.799}, {"text": "there's uh increased security you're working with the the crisis centers and all these other groups how is this", "start": 3396.799, "end": 3403.559}, {"text": "impacting your business how much more is that how much more is it adding to your budget well the", "start": 3403.559, "end": 3410.88}, {"text": "um uh the gting crisis workers um they were added to the budget this year your", "start": 3410.88, "end": 3416.559}, {"text": "how much was it close to half milon close to half a million for the crisis workers um we pay about 66 million for", "start": 3416.559, "end": 3425.24}, {"text": "security guards um so you know it um did", "start": 3425.24, "end": 3431.16}, {"text": "you want all of that itemized no no no but it's quite significant right yeah um", "start": 3431.16, "end": 3436.4}, {"text": "just want it's stated and also to um you mentioned that the cost of e ebooks keep", "start": 3436.4, "end": 3444.24}, {"text": "going up because of uh the cost of K dollar and another all these other", "start": 3444.24, "end": 3449.359}, {"text": "issues are you looking perhaps to reduce the amount of ebooks that you're carrying and and also to do you think", "start": 3449.359, "end": 3456.92}, {"text": "the American tariffs that may actually come eventually may affect uh the cost", "start": 3456.92, "end": 3461.96}, {"text": "of ebooks we're not anticipating the tariffs to cost to impact the cost of", "start": 3461.96, "end": 3467.44}, {"text": "ebooks because we are purchasing from the United States um", "start": 3467.44, "end": 3472.52}, {"text": "so uh the result of the high cost ebooks is that we are purchasing fewer but we", "start": 3472.52, "end": 3479.4}, {"text": "are doing our best with the money we have for the ebooks to buy to maximize and to make sure we're serving the", "start": 3479.4, "end": 3485.039}, {"text": "public well with because there's such tremendous demand for econtent it's a", "start": 3485.039, "end": 3490.76}, {"text": "increased by 15 use increased by 15% last year the use of ebooks and E audio", "start": 3490.76, "end": 3496.52}, {"text": "books in Canada on overdrive in at in Toronto on overdrive is the highest uh", "start": 3496.52, "end": 3502.52}, {"text": "globally in the world our customers really really use ebooks and E audio", "start": 3502.52, "end": 3508.64}, {"text": "books and they're very very popular with them so we we we're doing we're not", "start": 3508.64, "end": 3513.72}, {"text": "cutting back we're doing the best we can to serve our customers with the with the funds that we have and the pressures we", "start": 3513.72, "end": 3519.92}, {"text": "have uh in in terms of purchas them purchasing them uh with h Canadian in in", "start": 3519.92, "end": 3525.72}, {"text": "the US with Canadian dollars and I think last year you mentioned to me that you", "start": 3525.72, "end": 3531.079}, {"text": "you're not able to charge a user fee for ebooks no we can't yeah I remember that", "start": 3531.079, "end": 3536.52}, {"text": "no that's under the public libraries act I I remember that comment as well all right thank you so much thank", "start": 3536.52, "end": 3543.52}, {"text": "you um I think that is oh oh uh councelor granti uh uh I'm going to", "start": 3543.52, "end": 3549.68}, {"text": "allow it but uh in future you you got to be here because we want to do that outside the budget committee first okay", "start": 3549.68, "end": 3556.72}, {"text": "go ahead thank you so much chair and and I'll try and be quick so I'm just trying to follow the money here total budget is", "start": 3556.72, "end": 3563.96}, {"text": "268 million gross gross gross okay um", "start": 3563.96, "end": 3570}, {"text": "and um and then you're on the expenditure side it shows um Library", "start": 3570, "end": 3579.52}, {"text": "materials 23.1 is that 23.1 million in materials", "start": 3579.52, "end": 3585.599}, {"text": "that's collections does that include books yes okay and then what is materials and supplies books as well no", "start": 3585.599, "end": 3593.76}, {"text": "it's not books no it's just um materials we need to operate uh in the library", "start": 3593.76, "end": 3599.52}, {"text": "with our um okay in our branches is that up or down from previous", "start": 3599.52, "end": 3606.359}, {"text": "yearsi suppli it's up around 2.7 million this year it's up by what uh 2.7 million", "start": 3606.359, "end": 3617}, {"text": "million um and is that primarily", "start": 3617, "end": 3622.44}, {"text": "and what's the budget for books we got to buy books correct from time to time", "start": 3622.44, "end": 3627.52}, {"text": "is there a speci buy them Year yes line item for books has that gone up yes we've we've increased the budget for for", "start": 3627.52, "end": 3634.319}, {"text": "our collections budget um uh this year is 23.1 and what was it last year don't", "start": 3634.319, "end": 3641.24}, {"text": "want we increased by 1 million so it's a 5% increase it's a 5% increase we increased it by 5 5% increase for for", "start": 3641.24, "end": 3647.72}, {"text": "purchasing more books so um in in 20 uh and correct me if I'm wrong in 2022 we", "start": 3647.72, "end": 3653.68}, {"text": "eliminated late fines and fees yes we did what motivated that and and", "start": 3653.68, "end": 3659.44}, {"text": "what was our revenue from the fines that we actually eliminated well we did it over two years", "start": 3659.44, "end": 3664.92}, {"text": "we eliminated children's fines in 2021 and then adult and teens fines in 2022", "start": 3664.92, "end": 3670.079}, {"text": "we did that because libraries across North America have been eliminating uh overdue fines because they are a barrier", "start": 3670.079, "end": 3676.48}, {"text": "to service and the impact of fines were um disproportionately on uh low-income", "start": 3676.48, "end": 3684.319}, {"text": "families and vulnerable of people so um what when we did our analysis and S see", "start": 3684.319, "end": 3690.24}, {"text": "who was blocked for not paying fines the vast majority of children for instance who were blocked lived in uh", "start": 3690.24, "end": 3696.319}, {"text": "neighborhood Improvement areas and so um the the elimination of fines for adult", "start": 3696.319, "end": 3702.559}, {"text": "teens and children um has resulted in those people many of those people returning to the library and using the", "start": 3702.559, "end": 3708.72}, {"text": "library and many I've been and much of that activity has been in um areas of", "start": 3708.72, "end": 3714.64}, {"text": "the city that are part of the neighborhood Improvement area yeah what was the revenue for that we did have at", "start": 3714.64, "end": 3721.16}, {"text": "the time that we were was I think was almost around 21", "start": 3721.16, "end": 3726.279}, {"text": "billion it was for to fines was no fines FES late Fe was", "start": 3726.279, "end": 3733.599}, {"text": "three I think it was three three M 3.5 million I think 3.5 million um and and", "start": 3733.599, "end": 3739.24}, {"text": "and understand and I I agree the library should be accessible for people and so on and I think we can have mechanisms in", "start": 3739.24, "end": 3744.88}, {"text": "place to deal with the situations of low-income families and so on uh you", "start": 3744.88, "end": 3750}, {"text": "know and we don't aggressively go after but um uh that so there's no incentive in place", "start": 3750, "end": 3757.76}, {"text": "currently so if I come and borrow a book tomorrow or today um there's no real", "start": 3757.76, "end": 3763.279}, {"text": "incentive for that book to be returned is there well you know what we've done an analysis of what's happened since we", "start": 3763.279, "end": 3769.88}, {"text": "eliminated fines and we there's very little difference at all uh in fact people are continuing to return books on", "start": 3769.88, "end": 3776.839}, {"text": "time early or on time in the case of someone not returning a book on time and", "start": 3776.839, "end": 3782.2}, {"text": "they hold on to it what do we they are still charged um they are charged for the replacement of that book so in", "start": 3782.2, "end": 3788.079}, {"text": "change instead of an overdue fine what they get is a a a lost fine f to replace", "start": 3788.079, "end": 3794.76}, {"text": "the book and if they don't uh pay that then they are blocked from accessing the library service so there you do but I I", "start": 3794.76, "end": 3803.48}, {"text": "I have to stress the fact that we have to go to that um uh uh situation very", "start": 3803.48, "end": 3809.88}, {"text": "not very often the vast majority of torontonians return their materials on time even with no fines in place to to", "start": 3809.88, "end": 3817.16}, {"text": "incentivize thank so if if so they have to then if if someone doesn't return a book uh uh they will get built for the", "start": 3817.16, "end": 3824.92}, {"text": "value of that book and if somebody does return a book late but the book is", "start": 3824.92, "end": 3830.16}, {"text": "damaged do we also charge him for the uh for that book yes we do we if", "start": 3830.16, "end": 3836.4}, {"text": "that you know doesn't happen very often either but in a case where it's been damaged unless there's some sort of extenuating circumstance like you know", "start": 3836.4, "end": 3844.839}, {"text": "uh involving a a child dropping a book in a puddle or something you know often we will wave that kind of situation all", "start": 3844.839, "end": 3852}, {"text": "right thank you chair okay thank you uh councelor CTI within my I just I'm", "start": 3852, "end": 3858.2}, {"text": "putting the clock on myself because I have uh uh questions both operating and", "start": 3858.2, "end": 3863.44}, {"text": "and capital so first on operating I'm here hearing uh all the members asking questions about the open hours so I", "start": 3863.44, "end": 3869.52}, {"text": "wonder if you could clarify it for us the the the board has adopted the plan", "start": 3869.52, "end": 3875.2}, {"text": "for the whole three years but that still applies to our our financial uh uh uh", "start": 3875.2, "end": 3881.68}, {"text": "bylaws or such that we can only adopt one year at a time so while we see in", "start": 3881.68, "end": 3887.039}, {"text": "this proposal all of the uh the the go forward to to year three which would be", "start": 3887.039, "end": 3892.76}, {"text": "in the 2026 budget that still has to be adopted by Council in that year so it's", "start": 3892.76, "end": 3899.68}, {"text": "appearing here as in the budget but that that's a board decision that we would still have to decide we can", "start": 3899.68, "end": 3907.88}, {"text": "afford am I am I right about that um well you know we understood that", "start": 3907.88, "end": 3914.72}, {"text": "that that there was approvals in place for future years so that we could plan", "start": 3914.72, "end": 3919.76}, {"text": "all of this out um but um I think uh City Finance would have to answer that", "start": 3919.76, "end": 3925.44}, {"text": "yeah yeah so we we still have to we still have to we multi-year plan and", "start": 3925.44, "end": 3931.2}, {"text": "this this helps us multi-year plan but we do still have to adopt the budget one year at a", "start": 3931.2, "end": 3937.319}, {"text": "time uh to the speaker yes that's correct okay okay thank you um which", "start": 3937.319, "end": 3943.319}, {"text": "which brings me to there was another one that you mentioned that that uh the financial empowerment program that has", "start": 3943.319, "end": 3951.48}, {"text": "it was implemented it's popular it's growing but all the funding that you've been getting from the foundation or from", "start": 3951.48, "end": 3958.64}, {"text": "a a donor I can't remember which I think it's through the foundation through the foundation that ends next year so next", "start": 3958.64, "end": 3965.119}, {"text": "year we take on that program well actually it ended it ends this year for the existing program and it's in the", "start": 3965.119, "end": 3971.24}, {"text": "budget and then the expansion of the program uh is being funded uh in 2025 by", "start": 3971.24, "end": 3978.079}, {"text": "the foundation right so if it if you wanted to further expand in 2026 again", "start": 3978.079, "end": 3984}, {"text": "that would be that would be a yes that would be for the budget draft to be to be overlooked and so open hours uh thus", "start": 3984, "end": 3991.839}, {"text": "far uh counselor Deputy Mayor Melby asked uh some questions about how do PE", "start": 3991.839, "end": 3997.4}, {"text": "how are people choosing shifts because we are moving to uh a library system", "start": 3997.4, "end": 4002.599}, {"text": "that operates seven days a week is that um I know you can't divulge details but is that matter on the table for the", "start": 4002.599, "end": 4009.559}, {"text": "collective bargaining agreement being negotiated this year uh because it it was really constructed around around a", "start": 4009.559, "end": 4016.64}, {"text": "system that that had 5 days at best is is is there any uh conversation of that", "start": 4016.64, "end": 4023}, {"text": "now the discussion of the expansion of open hours is part of our collective bargaining process okay so um we have", "start": 4023, "end": 4031}, {"text": "what we have before us uh to today and 2025 has already been announced but for", "start": 4031, "end": 4037.2}, {"text": "2026 we have uh competing pressures of adding a phase of open hours adding any", "start": 4037.2, "end": 4045.079}, {"text": "program like Financial Empowerment uh um uh services that uh that might be moving", "start": 4045.079, "end": 4051.52}, {"text": "over to the city and and this budget does not include the collective bargaining agreement because it's not", "start": 4051.52, "end": 4056.64}, {"text": "finalized so those are all pressures coming to 2026 right so I think that it's important to remember that that", "start": 4056.64, "end": 4062.52}, {"text": "that's going to have to be a focus meeting all those pressures in 2026 is going to have to be a real discussion um", "start": 4062.52, "end": 4069.92}, {"text": "in capital um I thought it was just me we we have we have our Branch", "start": 4069.92, "end": 4076.24}, {"text": "Pleasant View where they we it's taken forever to do site plan and uh uh Mo", "start": 4076.24, "end": 4081.92}, {"text": "knows I worry every day that that the money we've put towards it is worth less and less every day but I noticed in the", "start": 4081.92, "end": 4087.559}, {"text": "capital plan that site plan delays are are the case in about three or four", "start": 4087.559, "end": 4093.279}, {"text": "Renovations across the city dos uh uh a couple of others it's site plan issues", "start": 4093.279, "end": 4099.758}, {"text": "is that being raised in a sort of systemic way um we're we're under the gun here these City facilities the the", "start": 4099.759, "end": 4107.318}, {"text": "longer you uh torture us the less our money's worth is that being addressed in", "start": 4107.319, "end": 4112.359}, {"text": "in any way in the senior leadership team go ahead through you madam chair yes um as", "start": 4112.359, "end": 4117.88}, {"text": "I mentioned earlier in response to Deputy Morley's question um we've been working very closely um with valesia", "start": 4117.88, "end": 4123.92}, {"text": "who's been helping us move um the uh various uh projects forward um and uh we", "start": 4123.92, "end": 4129.92}, {"text": "have raised it uh with senior uh staff uh in planning as well um so we've seen traction this year and hopefully that", "start": 4129.92, "end": 4136.159}, {"text": "process continues um in the coming years okay I noticed this that do is now", "start": 4136.159, "end": 4141.64}, {"text": "pushed way out is that all site plan issues or is it just a matter of smoothing your funding along because", "start": 4141.64, "end": 4147.359}, {"text": "that's Prett ous yeah there was site plan issues uh with that location as well um there's also uh an issue with", "start": 4147.359, "end": 4153.52}, {"text": "negotiating with the neighbor with respect to um other uh you know legal factors uh but mostly it's been", "start": 4153.52, "end": 4160.798}, {"text": "unfortunately planning issues that we've been working through um but uh we that that also is moving forward now", "start": 4160.799, "end": 4166.318}, {"text": "okay okay great great thank you um I'm going to leave it at that then thank you thank you um and those are our questions", "start": 4166.319, "end": 4173.4}, {"text": "for Library vicory thank you so much not just for today thank you so", "start": 4173.4, "end": 4181}, {"text": "much okay so we are um we are moving on to", "start": 4181, "end": 4187.758}, {"text": "Toronto Public Health", "start": 4187.759, "end": 4191.639}, {"text": "yeah so counselors uh uh we have not scheduled uh uh full presentation on", "start": 4206.56, "end": 4212.56}, {"text": "this one that so uh you may want to uh switch to your analyst notes um but uh", "start": 4212.56, "end": 4219.199}, {"text": "we are open for questions right away C sir ccor n NAD is not here I'm going to", "start": 4219.199, "end": 4225}, {"text": "start with outside the budget committee councelor saxs did you have questions on Toronto Public Health okay uh okay", "start": 4225, "end": 4232.84}, {"text": "seeing no other outside members uh Deputy Mayor Melby uh thank you um when are", "start": 4232.84, "end": 4239.84}, {"text": "consumption sites be closed um how many FTE are there and what are you doing with", "start": 4239.84, "end": 4246.239}, {"text": "them chair thank you uh these supervised consumption sites are set to", "start": 4250.12, "end": 4257.8}, {"text": "quote Yeah presenters as well there's there's a lot of background noise is that better yes uh that is true folks we", "start": 4267.84, "end": 4274.88}, {"text": "we have microphones on Max but if we can keep the I know there's a lot of uh people toing and throwing about their", "start": 4274.88, "end": 4280.56}, {"text": "budgets but if we can keep the uh chatter uh uh to a minimum we'll be able to hear our presenters", "start": 4280.56, "end": 4288.44}, {"text": "thanks thank you chair the supervised consumtion sites um are set to close", "start": 4290.36, "end": 4296.159}, {"text": "March 31st 2025 in for Toronto Public Health this", "start": 4296.159, "end": 4301.36}, {"text": "affects 12.6 positions and are they will they be", "start": 4301.36, "end": 4307.639}, {"text": "reassigned what is the plan I know heart hubs are coming but I mean they'll be run by the province so how are you", "start": 4307.639, "end": 4313.88}, {"text": "seeing this movement of FTE uh taking", "start": 4313.88, "end": 4319.48}, {"text": "place chair um this will uh of course involve um all the normal procedures we", "start": 4319.48, "end": 4326.92}, {"text": "try to do to um offer a compassion approach uh to employees um working with", "start": 4326.92, "end": 4333.6}, {"text": "the union and through the Collective Agreement um to offer positions where they're available in the city and", "start": 4333.6, "end": 4339.84}, {"text": "because you do have other hiring that's happening as well this year for the student attrition program and other programs", "start": 4339.84, "end": 4346.159}, {"text": "chair um yes there's ongoing hiring in the city um across all divisions and in Toronto Public Health um what is the the", "start": 4346.159, "end": 4354.239}, {"text": "gap of time do we know when the heart hubs will be", "start": 4354.239, "end": 4359.599}, {"text": "online so chair we are we are currently awaiting the provincial funding", "start": 4361.32, "end": 4366.76}, {"text": "announcements to kind of come through once we have that then we can proceed with the planning events but we do have", "start": 4366.76, "end": 4374.04}, {"text": "as you may recall in our capital budget some funds that we've asked for for the heart Hub and that'll be used towards", "start": 4374.04, "end": 4380.96}, {"text": "that and the flowr will be through public he Health they'll be administering some of them or will they", "start": 4380.96, "end": 4386.239}, {"text": "be administered by The Province chair the chair so that heart", "start": 4386.239, "end": 4392.96}, {"text": "program will be um administered by public health it will be yeah okay so", "start": 4392.96, "end": 4398.239}, {"text": "lots of strategy and thinking on your part this year around that okay thank you okay um are there other questions", "start": 4398.239, "end": 4406.679}, {"text": "for public health yes councel Moy you team so I see the associate", "start": 4406.679, "end": 4413.36}, {"text": "demographic data collection and Reporting is being deferred to uh to Future years what is the equity impact", "start": 4413.36, "end": 4420.4}, {"text": "of both this program and deferring it and what additional resources would you need to be able to deliver", "start": 4420.4, "end": 4427.84}, {"text": "sooner thank you chair so the um social demographic um data collection is um a", "start": 4427.84, "end": 4435.84}, {"text": "project that we have had recommendations from our internal staff about how to proceed and um those recommendations", "start": 4435.84, "end": 4443.4}, {"text": "just came in um this fall with um a focus on um beginning it in certain", "start": 4443.4, "end": 4449.92}, {"text": "programs where we have the um databases um and the teams uh with Readiness to be", "start": 4449.92, "end": 4456.56}, {"text": "able to collect this information um when we start with those initial um programs", "start": 4456.56, "end": 4463.08}, {"text": "uh then we'll continue to assess how we expand it um and how we report back on", "start": 4463.08, "end": 4469.639}, {"text": "the success of that collection okay wonderful and also I've heard from uh", "start": 4469.639, "end": 4474.92}, {"text": "organizations that have service uh contracts with tph that their funding does not currently accommodate Community", "start": 4474.92, "end": 4482.04}, {"text": "needs and they have had to scale down the uh provision of Health Services uh", "start": 4482.04, "end": 4487.88}, {"text": "will the 1.75% cola increase for sexual health clinic Services adequately", "start": 4487.88, "end": 4493.159}, {"text": "address this Gap define", "start": 4493.159, "end": 4498.36}, {"text": "adequate to you the chair um so the 1.75 is really we used based on the CD Cola", "start": 4498.36, "end": 4505}, {"text": "kind of uh ratio right um I I haven't", "start": 4505, "end": 4510.4}, {"text": "heard any um concern from the community like from the sexual health clinics", "start": 4510.4, "end": 4515.719}, {"text": "agency that uh there isn't enough funds for for their yeah well that is a", "start": 4515.719, "end": 4521.04}, {"text": "concern and that's something that I've heard and I think we need to f up with them just to had proper", "start": 4521.04, "end": 4526.56}, {"text": "information um can you clarify why we don't see the operating impact of the", "start": 4526.56, "end": 4531.76}, {"text": "homelessness and addiction recovery Hub until 2027 uh where are the 2025 operating", "start": 4531.76, "end": 4538.32}, {"text": "costs accounted", "start": 4538.32, "end": 4541.239}, {"text": "for through you the chair so the hard Hub why you not seeing the operating impact is that the construction project", "start": 4543.639, "end": 4549.92}, {"text": "is not um projects expect to be complete before 2026", "start": 4549.92, "end": 4556.92}, {"text": "2026 and I think uh Deputy M mby touched on this but uh you said the operating", "start": 4558.719, "end": 4565.88}, {"text": "cost of the hard Hub will likely be funded by the government uh provincially uh April", "start": 4565.88, "end": 4572.96}, {"text": "2027 what is what is at stake if the other levels of government do not fulfill their", "start": 4572.96, "end": 4580.159}, {"text": "commitments Madam chair I think think what is at stake is the ability for", "start": 4582.56, "end": 4590.32}, {"text": "service providers involved in hard hubs which is uh not just Toronto Public Health it impacts their ability to serve", "start": 4590.32, "end": 4596.88}, {"text": "the needs of clients with um uh mental health needs and harm reduction needs um", "start": 4596.88, "end": 4605.84}, {"text": "and we know from many reports that not serving those needs can", "start": 4605.84, "end": 4613.639}, {"text": "lead to Greater trans mission of um communicable diseases um worsening mental health", "start": 4613.639, "end": 4619.92}, {"text": "including uh the potential for overdoses um and including uh fatal", "start": 4619.92, "end": 4626.92}, {"text": "overdoses okay and just one final question have another minute are we looking at any", "start": 4626.92, "end": 4634.52}, {"text": "sort of strategies working with other City divisions to address uh the the", "start": 4634.52, "end": 4641.8}, {"text": "potential closures of SCS sites after a March", "start": 4641.8, "end": 4647.44}, {"text": "31st Madam chair yes I would say that um although the de the developments um on", "start": 4649.88, "end": 4658}, {"text": "the closure of supervised consumption sites and the development of hard hubs came fairly", "start": 4658, "end": 4663.84}, {"text": "recently um as soon as that was known um", "start": 4663.84, "end": 4669.56}, {"text": "discussions have become have begun with other City divisions that might affect their response", "start": 4669.56, "end": 4676}, {"text": "okay thank you my questions okay thank you councelor Moyes any other questions", "start": 4676, "end": 4681.679}, {"text": "on Toronto Public Health uh councilor perks yeah um perhaps to follow uh what", "start": 4681.679, "end": 4688.4}, {"text": "councelor Moy the chair of the Board of Health was asking um so when when the Board of Health", "start": 4688.4, "end": 4696.08}, {"text": "considered the issue of safe consumption we did Issue a request for the province", "start": 4696.08, "end": 4702.12}, {"text": "of Ontario and the federal government to continue funding those operations", "start": 4702.12, "end": 4709}, {"text": "correct speaker or chair correct and when we considered the issue of uh", "start": 4709, "end": 4716.12}, {"text": "supporting the legal challenge uh that a community organization has brought against uh that", "start": 4716.12, "end": 4722.92}, {"text": "legislation uh we also asked the medical officer of Health to work with Toronto's", "start": 4722.92, "end": 4728.44}, {"text": "emergency service fire ambulance police to look at the increased costs that", "start": 4728.44, "end": 4733.679}, {"text": "those Services would bear uh as there would if these Services close", "start": 4733.679, "end": 4740.36}, {"text": "correct speaker correct and that works underway um yes in fact that report is", "start": 4740.36, "end": 4747.52}, {"text": "coming to the Board of Health on Monday okay thank you okay um thank you any other", "start": 4747.52, "end": 4754.679}, {"text": "questions on toron public health oh sorry I forgot counselor changen this is why I should do virtual", "start": 4754.679, "end": 4761.48}, {"text": "first because I if I wait till the end I forget go ahead coun J thank you uh", "start": 4761.48, "end": 4768.159}, {"text": "through the chair the city has declared intimate partner violence and epidemic and I'm just wondering if there's any", "start": 4768.159, "end": 4774.639}, {"text": "part of the Strategic plan or budget allocation that is dedicated to the", "start": 4774.639, "end": 4780}, {"text": "city's", "start": 4780, "end": 4782.44}, {"text": "response um chair I would say um specifically no you won't find a particular line item on that in the", "start": 4786.04, "end": 4793.28}, {"text": "budget however uh Toronto public health staff are involved in wider City", "start": 4793.28, "end": 4798.6}, {"text": "initiatives addressing intimate partner violence so I would say it's mostly the contribution of Staff time and staff", "start": 4798.6, "end": 4805.159}, {"text": "expertise um to initiatives that can address it and in particular drawing on", "start": 4805.159, "end": 4810.44}, {"text": "the experience of Toronto Public Health in terms of um as a workplace", "start": 4810.44, "end": 4815.48}, {"text": "understanding um how to uh how to respond to intimate partner violence", "start": 4815.48, "end": 4821}, {"text": "that might um be experienced or or faced by", "start": 4821, "end": 4827.88}, {"text": "employees uh given that there were 15,000 occurrences logged in uh by the", "start": 4828.32, "end": 4836.6}, {"text": "Toronto Police Service of intimate partner violence in our city and uh in", "start": 4836.6, "end": 4841.719}, {"text": "consideration of how effective Toronto Public Health was in uh responding to", "start": 4841.719, "end": 4846.92}, {"text": "the covid pandemic uh is there an opportunity to focus some of the effort", "start": 4846.92, "end": 4853.719}, {"text": "to strengthen our City's ability to reduce that number of occurrences that", "start": 4853.719, "end": 4860.12}, {"text": "is happening through the chair I would say", "start": 4860.12, "end": 4867.12}, {"text": "that um as we Implement our strategic plan uh which was just approved by the", "start": 4867.12, "end": 4873.4}, {"text": "board in 2024 um there are um strategic", "start": 4873.4, "end": 4878.8}, {"text": "priorities around working with other um City divisions to improve the conditions", "start": 4878.8, "end": 4883.88}, {"text": "for health and of course um freedom from intimate partner violence of course is a", "start": 4883.88, "end": 4889.76}, {"text": "contribution to health so I think is that uh implementation occurs there there may be opportunities to to specify", "start": 4889.76, "end": 4896.92}, {"text": "some of the interventions that could occur but the Toronto Public Health roll on it um um I think maybe more of um", "start": 4896.92, "end": 4905.36}, {"text": "expertise on um statistics and epidemiology rather than particular interventions which would occur uh in", "start": 4905.36, "end": 4912.8}, {"text": "other divisions thank you um I'm wondering about", "start": 4912.8, "end": 4918.52}, {"text": "the dental program so I see that we exceeded our Target and served over", "start": 4918.52, "end": 4926.12}, {"text": "20,000 seniors which is fantastic and I'm wondering what percentage of those", "start": 4926.12, "end": 4932}, {"text": "senior served accessed funding through the government the federal government", "start": 4932, "end": 4937.56}, {"text": "senior Canadian dental care", "start": 4937.56, "end": 4942.199}, {"text": "plan um through the the chair I can say that currently the Canadian Federal dental program does not allow Toronto", "start": 4942.6, "end": 4949.639}, {"text": "Public Health to be a provider it's really a program for clients to access um through other providers so uh 0% of", "start": 4949.639, "end": 4957.88}, {"text": "our patients would have um benefited from the new expansion of the of our clients would have would have benefited", "start": 4957.88, "end": 4964.32}, {"text": "from that expansion So currently the funding for the senior dental program", "start": 4964.32, "end": 4969.4}, {"text": "what percentage mix is it between City and the province d chair so the main", "start": 4969.4, "end": 4975.6}, {"text": "funer for the senior Dental uh program is from The Province um and there's a", "start": 4975.6, "end": 4981.52}, {"text": "small portion from the city but the main uh funer is the province and so we're not going to be", "start": 4981.52, "end": 4990.4}, {"text": "helping people learn how to access the Canadian dental care plan and instead", "start": 4990.4, "end": 4995.96}, {"text": "will'll continue to uh offer this", "start": 4995.96, "end": 5001}, {"text": "service to the chair so from our understanding is that public health clinic dentals cannot accept um you know", "start": 5001.639, "end": 5010.639}, {"text": "patients you know eligible for the Canadian dental program that's why what I mean is even teaching people", "start": 5010.639, "end": 5018.679}, {"text": "how to access it because it's a system that has been created by our federal government and it does take some I think", "start": 5018.679, "end": 5027.04}, {"text": "uh navigation to learn how to go to the website and submit but that program is", "start": 5027.04, "end": 5034.04}, {"text": "widely available now and you know maybe some of our efforts could be directed at", "start": 5034.04, "end": 5040.719}, {"text": "strengthening seniors awareness of how to access that program uh to lighten the", "start": 5040.719, "end": 5047.6}, {"text": "load of what we do for seniors in our own dental clinics in order to", "start": 5047.6, "end": 5053.12}, {"text": "potentially expand how we serve other demographics who don't uh are not", "start": 5053.12, "end": 5058.92}, {"text": "eligible for this Federal program", "start": 5058.92, "end": 5063.52}, {"text": "is that something that could be considered so I I'm seeing there I'm", "start": 5064.6, "end": 5071.28}, {"text": "seeing challenged uh Expressions on the faces of Toronto Public Health I think we're kind of presenting a challenge", "start": 5071.28, "end": 5077.199}, {"text": "here at councelor chain because we're way outside the lines of the budget that is before us and looking at something", "start": 5077.199, "end": 5083.76}, {"text": "that that it's a whole different thing and and if I can just add one editorial", "start": 5083.76, "end": 5088.84}, {"text": "comment I have some lived experience with the new federal dental program trying to get my sister through it and", "start": 5088.84, "end": 5095.719}, {"text": "and and dealing with dentists about it it it's it's very much a different animal than what Toronto Public Health", "start": 5095.719, "end": 5102.36}, {"text": "delivers happy to sit down and chat about it and then we can pursue but it's really not a part of the budget that's", "start": 5102.36, "end": 5109.119}, {"text": "before us I think you know what I would like to raise is just that here we have", "start": 5109.119, "end": 5114.679}, {"text": "one level of government doing something another level of government doing we're all trying to do the same thing and", "start": 5114.679, "end": 5119.719}, {"text": "we're not coordinated and therefore it's not the best use of tax money at large", "start": 5119.719, "end": 5125.04}, {"text": "I'm not saying what we're doing is not a good use of taxes but I'm just saying we're not coordinating and we should", "start": 5125.04, "end": 5131.92}, {"text": "strengthen how we work together but not blaming anyone but I wanted to highlight", "start": 5131.92, "end": 5137.08}, {"text": "that that is a an issue right but they they are very different programs so I'd be happy to sit down and go over the", "start": 5137.08, "end": 5143.92}, {"text": "difference between the two with you um uh but we we are over time now um okay", "start": 5143.92, "end": 5150.28}, {"text": "so I just have a couple of quick questions myself uh we did touch on it at all but it it's the thing I get the", "start": 5150.28, "end": 5157.119}, {"text": "most questions about um since we launched the budget is the student nutrition piece so I'm wondering if you", "start": 5157.119, "end": 5163.52}, {"text": "could just sort of quickly outline for us uh while this is a cost shared program we're putting City funds into", "start": 5163.52, "end": 5169.8}, {"text": "this to the introduction uh expansion that we're doing this year but what is", "start": 5169.8, "end": 5175.639}, {"text": "the track record on when we do that um am I right in uh uh remember we we have", "start": 5175.639, "end": 5181.159}, {"text": "a history of when we do that we generally see the private sector and the other orders of government that take part in student nutrition kind of catch", "start": 5181.159, "end": 5188.4}, {"text": "up with us is that is that the the uh is that the the the Hope here you the chair", "start": 5188.4, "end": 5194.4}, {"text": "again we do continue to have provincial funding that's going to go to help the student nutrition program as well and we", "start": 5194.4, "end": 5201.44}, {"text": "did as a province sign an agreement with the federal government that will also have funds to help the nutrition program", "start": 5201.44, "end": 5207.679}, {"text": "both these programs do not funnel uh proceeds through the city they are done through our foundation partners right so", "start": 5207.679, "end": 5215.199}, {"text": "it'll go through the normal the the two big foundations and in terms of of where", "start": 5215.199, "end": 5220.639}, {"text": "we're going to apply it um Toronto public health keeps a you have an", "start": 5220.639, "end": 5225.719}, {"text": "ongoing evaluation still I believe so you pretty much know what schools you you want to now Target and which you", "start": 5225.719, "end": 5232.88}, {"text": "want to expand and which new schools to add there is an evaluation process again", "start": 5232.88, "end": 5238.159}, {"text": "through you there is a process where there is public data available to talk about the income levels at various", "start": 5238.159, "end": 5243.639}, {"text": "schools participants um plus there's a factor of School Readiness as you're likely aware", "start": 5243.639, "end": 5249.36}, {"text": "the school Community relies on volunteers as well as the principal involvement so uh with those factors", "start": 5249.36, "end": 5255.679}, {"text": "combined there's an evaluation criteria to assess the need neediness as well as riness okay so we're pretty we're", "start": 5255.679, "end": 5262.92}, {"text": "confident that by the end of this year we can actually roll out this expansion agreed we do have a existing", "start": 5262.92, "end": 5270.4}, {"text": "program that will expand upon to say here's the additional School Comm that we think will be available and I'm sorry", "start": 5270.4, "end": 5277}, {"text": "I didn't set my clock I I forgot but uh one other thing because we're adding the new element which is to deliver some", "start": 5277, "end": 5283.96}, {"text": "snack program through campto will that be done is that is that a a partnership", "start": 5283.96, "end": 5289.6}, {"text": "with the park staff then or are we hoping to mobilize volunteers to help with that program as well it's it's a", "start": 5289.6, "end": 5296.56}, {"text": "little unique to the way we deliver in schools agreed again through you is um my understanding is that's not something", "start": 5296.56, "end": 5302.92}, {"text": "that we are going to be particip a we're going to be actively assisting uh I believe this parks and Forestry it's now", "start": 5302.92, "end": 5308.92}, {"text": "called right oh so yours is more of a knowledge transfer how to do it sort of", "start": 5308.92, "end": 5313.96}, {"text": "thing okay okay thank you thank you those are my questions and I think those are all the questions on Toronto Public", "start": 5313.96, "end": 5319.52}, {"text": "Health thank you okay", "start": 5319.52, "end": 5324.56}, {"text": "[Applause] I don't know if we have do we have anyone presenting Well Finance staff can", "start": 5331.89, "end": 5338.84}, {"text": "ask questions I think councelor Moyes probably has questions Arena Boards of", "start": 5338.84, "end": 5345.52}, {"text": "management yeah so councel some of", "start": 5352.239, "end": 5358.519}, {"text": "that's a good idea um uh interesting idea there but we're right now we're in the middle Arena boards um are there any", "start": 5366.8, "end": 5374.28}, {"text": "questions on Arena Boards of management um what we have is the analysts who went through because they're they're each", "start": 5374.28, "end": 5379.719}, {"text": "unique uh but we have the analysts here to answer any Financial questions on it are there any I I may have counc Moy yes", "start": 5379.719, "end": 5388.44}, {"text": "so looking at the list the 2024 list here uh Revenue versus Net expens endure", "start": 5388.44, "end": 5395.28}, {"text": "I see that uh many of the Arenas here do get some subsidy from the city", "start": 5395.28, "end": 5402.08}, {"text": "at the end of the day because they haven't raised enough money", "start": 5402.08, "end": 5409.159}, {"text": "um but also too looking more closely at the Moss", "start": 5409.159, "end": 5415.239}, {"text": "spark Arena which I'm more in tuned with I see that in", "start": 5415.239, "end": 5420.679}, {"text": "2022 they were given $400,000 in emergency", "start": 5420.679, "end": 5427.158}, {"text": "funding over $223,000 in 2023 for emergency", "start": 5427.32, "end": 5434.36}, {"text": "funding and $293,000 in 2024 for emergency funding", "start": 5434.36, "end": 5439.56}, {"text": "that's over a million dollars in a three-year period And I see now this year", "start": 5439.56, "end": 5448.04}, {"text": "um even more money is being put into this system what are we doing to to fill that", "start": 5448.04, "end": 5458.28}, {"text": "Gap who's here to the budget chair um", "start": 5458.28, "end": 5463.32}, {"text": "this is Anthony in from uh financial planning um counselor um under the", "start": 5463.32, "end": 5468.52}, {"text": "current relationship framework um the city is entitled to the agency Surplus", "start": 5468.52, "end": 5473.76}, {"text": "but also similarly we are also liable to their deficit so during the co time uh", "start": 5473.76, "end": 5479.96}, {"text": "true we offer uh uh uh as part of the process we offer you emergency fund when", "start": 5479.96, "end": 5485.32}, {"text": "any agencies encounter cash flow concerns during the year so uh we have a", "start": 5485.32, "end": 5491.32}, {"text": "process internally you know within the city you know to work with individual agencies if needed you know to go", "start": 5491.32, "end": 5497.44}, {"text": "through the process you know whenever they come encounter cash flow concerns so that's why you know some of the years", "start": 5497.44, "end": 5504.4}, {"text": "especially during the early stage in TW two uh 20120 2021 and", "start": 5504.4, "end": 5509.8}, {"text": "2022 uh the uh the city of Toronto offered emergency cash flow you know to", "start": 5509.8, "end": 5515.04}, {"text": "address that cash flow concerns did you provide cash flow to other emergency", "start": 5515.04, "end": 5520.8}, {"text": "cash flow to other uh Arena boards as well uh yes it is not just MOS park at", "start": 5520.8, "end": 5526.36}, {"text": "during that Co timing okay me to the chair just to add to that we", "start": 5526.36, "end": 5534.04}, {"text": "actually developed a process where it wasn't just all of our Arenas we actually worked with all of our agencies as well any of them that had a revenue", "start": 5534.04, "end": 5541.04}, {"text": "collection that was impacted through the pandemic we managed what actions they were taking to mitigate the impacts but", "start": 5541.04, "end": 5546.76}, {"text": "also provided emergency cash flow but we're now in post pandemic and still there's still", "start": 5546.76, "end": 5554.48}, {"text": "emergency funding being allocated to these Arenas yeah uh specifically uh to", "start": 5554.48, "end": 5562}, {"text": "to the chair specifically to the Moss Park uh through post pandemic we uh most", "start": 5562, "end": 5568.4}, {"text": "part are still experience uh experiencing cash flow concerns mainly driven by the the the construction of", "start": 5568.4, "end": 5574.6}, {"text": "the Ontario Line Metro Link you know uh outside the arena as a result of this construction it's negatively impact uh", "start": 5574.6, "end": 5582.199}, {"text": "the revenue generation uh uh uh projections uh which they didn't account", "start": 5582.199, "end": 5587.76}, {"text": "for account for you know during the budget development and as a result of that we offer emergency cash flow okay", "start": 5587.76, "end": 5594.88}, {"text": "first of all the arena I'll ask a question has the arena board closed", "start": 5594.88, "end": 5601.119}, {"text": "during that construction period have they Revenue through parking during that", "start": 5601.119, "end": 5606.56}, {"text": "construction period parking has been has has has they", "start": 5606.56, "end": 5613.44}, {"text": "never charge of parking first of all it's free parking and we provided them they've been provided with parking", "start": 5613.44, "end": 5619.44}, {"text": "throughout that period so I don't understand how the construction is", "start": 5619.44, "end": 5625.239}, {"text": "impacting their business when the arena is open regular", "start": 5625.239, "end": 5630.719}, {"text": "hours um that was the Ral now uh uh uh provided to financial planning uh and", "start": 5631.56, "end": 5638.48}, {"text": "also during the process uh we also look at the cash flow projections uh working", "start": 5638.48, "end": 5643.679}, {"text": "closely with them and the monitor on the quarterly basis during the variance report results to make sure that you", "start": 5643.679, "end": 5650.159}, {"text": "know the uh uh the issues you know is consistently you know uh uh reported out to", "start": 5650.159, "end": 5657.159}, {"text": "council and city manager uh the CFO one", "start": 5657.639, "end": 5662.719}, {"text": "comment to the chair uh maybe just to supplement uh Mr in's response so they", "start": 5662.719, "end": 5668.92}, {"text": "were not closed we still were budgeting uh Revenue to be achieved uh the budget", "start": 5668.92, "end": 5675.56}, {"text": "assumed that there would be roughly a million dollars in Revenue the challenge is the actuals that we actually received", "start": 5675.56, "end": 5681.28}, {"text": "in part because of the impacts of the Ontario line uh were closer to just under 700,000 and that was the challenge", "start": 5681.28, "end": 5688}, {"text": "that we saw it was about a 70% achievement of the revenue that had been forecasted by the arena board which led", "start": 5688, "end": 5693.48}, {"text": "to to the U to the the deficit position thank you I'm at time thank you yeah so", "start": 5693.48, "end": 5699.08}, {"text": "so uh it sounds like this is an individual Arena that that needs a needs", "start": 5699.08, "end": 5704.159}, {"text": "a deeper meeting yeah okay uh seeing no other questions on Arena boards um I'm", "start": 5704.159, "end": 5711}, {"text": "going to suggest because we're we're into two small agencies and and uh in some cases there'll be no questions at", "start": 5711, "end": 5717.44}, {"text": "all why don't we do a sort of a consent agenda of the uh the rest of the list and see if we can sort of release things", "start": 5717.44, "end": 5724.76}, {"text": "we're going after this to uh AO Association of community centers are there going to be any questions", "start": 5724.76, "end": 5731.8}, {"text": "there uh Council Moy you do okay um uh create", "start": 5731.8, "end": 5738.88}, {"text": "to any questions for create to no questions for create to okay then", "start": 5738.88, "end": 5746.08}, {"text": "exhibition place sorry", "start": 5746.08, "end": 5751.119}, {"text": "question I'm running through them now on consent so just throw up your hand yes I will and we won't let those people go", "start": 5751.119, "end": 5757.76}, {"text": "home that's what I'm trying to do just like a consent okay AO create to I'm", "start": 5757.76, "end": 5763.08}, {"text": "looking for hands does anyone Madam chair councelor", "start": 5763.08, "end": 5769}, {"text": "Chang okay gotcha exhibition place I need the hands quickly any anyone have", "start": 5769, "end": 5774.6}, {"text": "questions for Exhibition Place good news for them Heritage Toronto hands up for Heritage Toronto", "start": 5774.6, "end": 5782.08}, {"text": "seeing none uh to live questions on to live don't see any", "start": 5782.08, "end": 5788.28}, {"text": "hands Toronto atmospheric fund don't see any questions for Taff uh", "start": 5788.28, "end": 5795.08}, {"text": "we're moving along uh Toronto parking authority which is a rate budget oh lots", "start": 5795.08, "end": 5800.48}, {"text": "of hands uh uh don't leave the room TPA uh Toronto Regional conservation", "start": 5800.48, "end": 5806.04}, {"text": "Authority questions on trca don't see any okay that's good news", "start": 5806.04, "end": 5813.88}, {"text": "uh Toronto Zoo uh councilor Moy has questions on Toronto Zoo sanova Square any questions", "start": 5813.88, "end": 5821.6}, {"text": "on the tiny San kova Square budget no question okay good okay and then we're", "start": 5821.6, "end": 5826.679}, {"text": "into the big agencies so that's just to help uh uh people not that you're not all equally important you're just not", "start": 5826.679, "end": 5833.119}, {"text": "worth2 billion dollar each so so we have a list uh Matthew you were", "start": 5833.119, "end": 5838.76}, {"text": "keeping track with an actual writing utensil so do you want to read back to me which on I", "start": 5838.76, "end": 5845.199}, {"text": "oh thank you you guys got my back okay so it looks like we're Mr GTA has been", "start": 5845.199, "end": 5850.56}, {"text": "sitting here and we're now going to jump over and uh uh move to uh although councelor Moyes did you have an AOK", "start": 5850.56, "end": 5856.96}, {"text": "question yeah yeah you do have an a question I also have a question for AOK", "start": 5856.96, "end": 5862.56}, {"text": "as well got it okay and after that we're jumping right over to Exhibition Place", "start": 5862.56, "end": 5868.119}, {"text": "okay so councelor Moy we're at aox okay uh why is it that", "start": 5868.119, "end": 5874.84}, {"text": "AOK and Arena board budgets are not presented to us with more detail similar to other agencies like T alive in s", "start": 5874.84, "end": 5882.36}, {"text": "square is it possible to include more details the next budget", "start": 5882.36, "end": 5888.159}, {"text": "cycle um I'll I'll take that to the chair um so there was a decision made probably around three years ago two or", "start": 5888.84, "end": 5895.48}, {"text": "three years ago where rather than bringing forward uh full some set of analyst notes or budget notes um we've", "start": 5895.48, "end": 5903.639}, {"text": "we've Consolidated both the arena boards and the aox essentially within our corporate accounts uh in addition to", "start": 5903.639, "end": 5910.119}, {"text": "that we've prepared a a shorter briefing note and are available to answer any questions uh This was done as part of a", "start": 5910.119, "end": 5917.159}, {"text": "review of of the overall uh management of our portfolio within Financial Planning and the resources we applied to", "start": 5917.159, "end": 5923.04}, {"text": "the different programs uh and it was done to ensure that our staff time was made available to some of the larger", "start": 5923.04, "end": 5928.44}, {"text": "programs uh in those areas when it came to Preparing budget materials yeah thank you", "start": 5928.44, "end": 5934.32}, {"text": "it is my understanding that aox house within buildings that the city owns that", "start": 5934.32, "end": 5939.76}, {"text": "we are responsible for Capital repairs over $50,000 when was the last run of", "start": 5939.76, "end": 5945.56}, {"text": "facility audit for aox and what is the status of the a aoda compliance upgrades", "start": 5945.56, "end": 5951.88}, {"text": "at aox we're responsible for um to the chair I would need to ask", "start": 5951.88, "end": 5958.159}, {"text": "our our support staff within uh the creme division to be able to confirm that information I don't that okay and", "start": 5958.159, "end": 5965.48}, {"text": "oh Denise is here she's able to respond uh thank you uh chair um the we're", "start": 5965.48, "end": 5972.08}, {"text": "working right now with Creme this year to uh assess all 10 AOK centers um for", "start": 5972.08, "end": 5979.8}, {"text": "their building condition assessment um in order to refine projections for the", "start": 5979.8, "end": 5985.48}, {"text": "capital budget okay and I do have one final question I have also heard that a few AO", "start": 5985.48, "end": 5993.08}, {"text": "are not house within City owned facilities are we at risk of losing any AO within the next few years due to them", "start": 5993.08, "end": 6000.199}, {"text": "losing their existing space of to development and what is is the city's role in assisting", "start": 6000.199, "end": 6006.4}, {"text": "them so two of the 10 AOK centers are not within City facilities uh that is", "start": 6006.4, "end": 6013.199}, {"text": "correct um staff uh across um my own Division and creme as well as uh the", "start": 6013.199, "end": 6020.4}, {"text": "counselors that sit on those uh a board board of management work with the AOK", "start": 6020.4, "end": 6026.56}, {"text": "centers to try to figure out um long-term plans I don't foresee a risk", "start": 6026.56, "end": 6034.36}, {"text": "uh to the two AOK centers in terms of their existence or their facilities but", "start": 6034.36, "end": 6040.4}, {"text": "plans are actively underway uh for those two centers wonderful thank you those", "start": 6040.4, "end": 6045.84}, {"text": "are my questions okay councelor changen you had some questions as well yes I do", "start": 6045.84, "end": 6052.8}, {"text": "um so last year we passed a motion about expanding this framework across the city", "start": 6052.8, "end": 6059.599}, {"text": "in order to support Community Development in Toronto and I'm just wondering in this budget is there", "start": 6059.599, "end": 6066.48}, {"text": "actually any allocation to towards that effort so chair uh councelor you're are", "start": 6066.48, "end": 6075.04}, {"text": "absolutely right that there um C Council adopted the AOK expansion framework uh", "start": 6075.04, "end": 6081.92}, {"text": "last year the framework um uh directs staff to seek opportunities or where", "start": 6081.92, "end": 6089.679}, {"text": "opportunities uh present themselves for new development of AO um for us to", "start": 6089.679, "end": 6095.32}, {"text": "pursue those this current budget does not require any additional Staffing um", "start": 6095.32, "end": 6101.76}, {"text": "or resources for that work we are um sdfa and several other divisions are", "start": 6101.76, "end": 6108}, {"text": "using our existing base budgets to work on developing refining the framework and", "start": 6108, "end": 6113.239}, {"text": "and developing um some new opportunities for expansion do you think that there would", "start": 6113.239, "end": 6121.239}, {"text": "be an opportunity in future years to include AO in the facilities master plan", "start": 6121.239, "end": 6127.8}, {"text": "because it's not always the case where there will be a building available that", "start": 6127.8, "end": 6133.8}, {"text": "we can just create a new AOK but especially outside the downtown Corp I", "start": 6133.8, "end": 6139.08}, {"text": "don't think there are any aoxs because it came with the old city of Toronto and so in order to expand there may be uh", "start": 6139.08, "end": 6147.239}, {"text": "necessity to consider new facilities uh in order to have AOK uh you know more", "start": 6147.239, "end": 6154.36}, {"text": "spread out through the city um so certainly the AOK expansion", "start": 6154.36, "end": 6159.92}, {"text": "framework um indicates uh Geographic um Equity or uh looking across the city for", "start": 6159.92, "end": 6167.28}, {"text": "where um an AOK a new AOK could be useful um and certainly", "start": 6167.28, "end": 6173.8}, {"text": "um not only is it about a new development that we're looking to create new AO in uh where that makes sense but", "start": 6173.8, "end": 6180.88}, {"text": "also uh in that case it would become part of the capital program uh if new AO", "start": 6180.88, "end": 6187.44}, {"text": "centers were actually developed so in the report that will come I think this year at there's a", "start": 6187.44, "end": 6194.92}, {"text": "report back I think in Q3 will there be a potential budget proposal about how we", "start": 6194.92, "end": 6203.199}, {"text": "we can um multiply these in future years", "start": 6203.199, "end": 6209.28}, {"text": "so certainly we will uh look at that and see how much detail uh would we be ready", "start": 6209.28, "end": 6215.639}, {"text": "to forecast in that report back counselor great thank you those are all my", "start": 6215.639, "end": 6221.36}, {"text": "questions okay thank you um I don't think there are any other questions on", "start": 6221.36, "end": 6227.159}, {"text": "Association of community centers uh seeing none excellent okay we are moving", "start": 6227.159, "end": 6232.239}, {"text": "on and there are questions of create to um oh we lost counselor Sachs on", "start": 6232.239, "end": 6240.4}, {"text": "there I don't see councelor saxs anymore counselor Chang uh they're just moving into uh the presentation space you have", "start": 6240.4, "end": 6248.119}, {"text": "uh questions for create go ahead I do thank you so much", "start": 6248.119, "end": 6253.48}, {"text": "through the chair I see the opportunities identified to date in your", "start": 6253.48, "end": 6259.08}, {"text": "page three of your budget submission uh 300 and", "start": 6259.08, "end": 6264.88}, {"text": "45,000 uh new community space square footage and just wondering the what what", "start": 6264.88, "end": 6272.639}, {"text": "those opportunities look like and what is the cost of", "start": 6272.639, "end": 6277.96}, {"text": "that okay thank you for the question through you um Madam chair those would", "start": 6281.56, "end": 6287.199}, {"text": "be projects that uh those would be Community spaces through the housing now", "start": 6287.199, "end": 6292.639}, {"text": "program uh that would have been um designated through the planning approval process so", "start": 6292.639, "end": 6299.04}, {"text": "in and there were three different phases of um or sorry two phases of housing now and uh there's about", "start": 6299.04, "end": 6306.08}, {"text": "107,000 square fet of um community space in Phase One and an additional 31,000 in", "start": 6306.08, "end": 6313.92}, {"text": "phase two and then separately another project that uh I can specifically", "start": 6313.92, "end": 6318.96}, {"text": "mention where there's considerable community space is the parkell Hub project which has about", "start": 6318.96, "end": 6325.76}, {"text": "112,000 uh Square ft and then additionally there's projects such as the toico Civic Center with 58,000", "start": 6325.76, "end": 6333.719}, {"text": "square ft uh 260 Adelaide with 10,000 square ft and then the Allen District so", "start": 6333.719, "end": 6338.84}, {"text": "these are all projects that um have received zoning approval and within that", "start": 6338.84, "end": 6344.48}, {"text": "zoning there's uh designated community space allocation as well and the cost of operating these", "start": 6344.48, "end": 6353.239}, {"text": "spaces would then be taken over by creme or um those would be to be determined in", "start": 6353.239, "end": 6361.32}, {"text": "many cases um the community space might be operated by a third- party uh", "start": 6361.32, "end": 6368.4}, {"text": "nonprofit or it could be a community space tency uh so those once we know who", "start": 6368.4, "end": 6374.84}, {"text": "the operator or the actual user of the space will be then those decisions are made in some cases it could it in it I", "start": 6374.84, "end": 6382.159}, {"text": "would say in just about every case it is subsidized space and so there is uh I think a CO an operating cost to the city", "start": 6382.159, "end": 6389.76}, {"text": "that creme typically would bear uh and so are we building hubs", "start": 6389.76, "end": 6397.32}, {"text": "within new housing now projects is that something that is a standard go forward", "start": 6397.32, "end": 6403.76}, {"text": "yeah I think what we do is work very closely with both local counselors the", "start": 6403.76, "end": 6409.04}, {"text": "community and uh city planning to determine what is what are the needs in", "start": 6409.04, "end": 6415.08}, {"text": "and our city divisions to determine what are the needs as we're developing housing we want to ensure that we're", "start": 6415.08, "end": 6421.08}, {"text": "building complete communities and so um we work closely with all of those stakeholders and partners to program", "start": 6421.08, "end": 6428.92}, {"text": "those sites with not just housing but other uh needs for the community whether", "start": 6428.92, "end": 6434.199}, {"text": "that's community space daycare potentially you know libraries community centers those", "start": 6434.199, "end": 6440.679}, {"text": "things um I'm going to jump top now um so lesle Lookout Park um someone said to", "start": 6440.679, "end": 6448}, {"text": "me when they visited that park it felt like the city was giving them a big hug and uh I'm just wondering Creo were you", "start": 6448, "end": 6456.48}, {"text": "the lead in in achieving that Park yes we were we we delivered that Park we uh", "start": 6456.48, "end": 6464}, {"text": "we we delivered that Park yes that is it's an $8.9 million Park is that", "start": 6464, "end": 6469.36}, {"text": "correct that is correct and it's very interesting to me you know the uh budget for it because I", "start": 6469.36, "end": 6477.04}, {"text": "did dig a little bit so there's some debt financing Waterfront Toronto funding a little bit of section 37 and", "start": 6477.04, "end": 6484.04}, {"text": "then create to funding and uh it's wonderful to be able to build such a", "start": 6484.04, "end": 6489.32}, {"text": "Visionary Park and I'm just wondering you know how does a model like that get", "start": 6489.32, "end": 6495.04}, {"text": "created and what are the opportunities across the city to have Visionary Parks", "start": 6495.04, "end": 6501.32}, {"text": "created well I and maybe I could clarify on that particular project through you madam chair um it was estimated budget", "start": 6501.32, "end": 6509}, {"text": "of just shy of 9 million uh um our our", "start": 6509, "end": 6514.48}, {"text": "Corporation in the Portlands Toronto Portlands corporation that which we control and look after on behalf of the", "start": 6514.48, "end": 6520.76}, {"text": "city invested $5 million into the park the city of Toronto through pfnr uh", "start": 6520.76, "end": 6526.32}, {"text": "invested approximately 3 million the federal government actually kicked in about 750,000 and that was really the funding", "start": 6526.32, "end": 6533.48}, {"text": "envelope water from Toronto was um helpful in terms of consultation but", "start": 6533.48, "end": 6538.52}, {"text": "they did not provide uh funding for it and you know our determination I mean these are lands that are controlled by", "start": 6538.52, "end": 6545.92}, {"text": "uh Toronto Portland's Corporation as stewards on behalf of the city and so we made the decision at our board level", "start": 6545.92, "end": 6552.599}, {"text": "that it was important to try to bring the Portland's pring framework to life and that area on Leslie Street is a", "start": 6552.599, "end": 6559.92}, {"text": "green portal and we decided that we wanted to show some leadership and make that a signature Park on behalf of the", "start": 6559.92, "end": 6566.44}, {"text": "city and we're quite happy to take a look at other sites as we continue to", "start": 6566.44, "end": 6571.639}, {"text": "develop out the Portlands where we can do that and we work Cooperative with the city and Waterfront Toronto and others", "start": 6571.639, "end": 6577.76}, {"text": "to do so that was your last question thanks okay uh councelor nun you have", "start": 6577.76, "end": 6584.96}, {"text": "questions one question uh to create chill so what are your priorities this year so I think our priorities we I", "start": 6584.96, "end": 6593.679}, {"text": "think as as Broken Out In our budget notes uh uh through you madam chair", "start": 6593.679, "end": 6600}, {"text": "councel NAD are are really broken into three areas um our core function as an", "start": 6600, "end": 6605.96}, {"text": "organization is to deliver Real Estate Solutions uh that support our program", "start": 6605.96, "end": 6612.119}, {"text": "area so all of our divisions agencies and corporations so we work very closely with them to understand what their real", "start": 6612.119, "end": 6618.88}, {"text": "estate needs are uh from a from a capital standpoint so we can help you know uh grow their uh Service delivery", "start": 6618.88, "end": 6626.679}, {"text": "for our citizens that's number one number two is to work very closely with um Toronto Community Housing and the", "start": 6626.679, "end": 6633.92}, {"text": "housing Secretariat and the our city colleagues to deliver affordable housing", "start": 6633.92, "end": 6639.28}, {"text": "uh and then our third priority is uh to be good stewards of the land and the", "start": 6639.28, "end": 6644.4}, {"text": "Portlands that is actually under our ownership and so we have continued to drive Revenue to grow that portfolio we", "start": 6644.4, "end": 6651.32}, {"text": "have over 80 tenants that we manage we've increased Revenue over 30% in that", "start": 6651.32, "end": 6657.32}, {"text": "portfolio uh and we work closely with Waterford Toronto and other um uh", "start": 6657.32, "end": 6662.92}, {"text": "Portland's stakeholders to ensure that we're doing that on behalf of the city", "start": 6662.92, "end": 6668.44}, {"text": "responsibly thank you uh thank you councelor danett any", "start": 6668.44, "end": 6673.48}, {"text": "other questions on create to I only had uh one and uh unless it", "start": 6673.48, "end": 6680.599}, {"text": "leads to others um it seems like you're you're you're sort of at a constant uh", "start": 6680.599, "end": 6685.679}, {"text": "uh number of positions now we got the compliment to because create too is now people know to access you if they have a", "start": 6685.679, "end": 6692.719}, {"text": "potential for one of these have you got the team you need to uh to to meet the", "start": 6692.719, "end": 6698.04}, {"text": "demand now are we sort of constant you know I think that's a fair question", "start": 6698.04, "end": 6703.28}, {"text": "thank you madam chair I think it's we you know we recognize the financial situation that the city is in and so we", "start": 6703.28, "end": 6710.36}, {"text": "have uh we know that there are no FD that we can ask for and not only that our budget submission U is a flat budget", "start": 6710.36, "end": 6719.159}, {"text": "subject to a a slight allocation for uh a cost of living adjustment for staff", "start": 6719.159, "end": 6724.44}, {"text": "right um I do think we're close to the right size I would say that you know if you look through some of our budget", "start": 6724.44, "end": 6730.76}, {"text": "notes we've increased the number of projects that we are working on that's why I asked um from 30 to close to", "start": 6730.76, "end": 6737.96}, {"text": "almost 200 um and so I think it's it's a matter of setting priorities I think if we had more resources we could we could", "start": 6737.96, "end": 6745.599}, {"text": "prioritize more projects but I think you know we're we're you know our teams work", "start": 6745.599, "end": 6751}, {"text": "hard they're very committed to city building and having a a job with purpose", "start": 6751, "end": 6757.719}, {"text": "and with meaning and so I think we're satisfied with the with the allocation we have now and the headcount we have", "start": 6757.719, "end": 6764.079}, {"text": "now and let's see what it looks like over the coming years okay Mr Tanner just walked back into the room because", "start": 6764.079, "end": 6770.48}, {"text": "the other question I was going to ask of create was uh you mentioned you know it's not", "start": 6770.48, "end": 6776.36}, {"text": "it you know this started out as uh here where are all the Surplus lands we'll sell them we move to what other purposes", "start": 6776.36, "end": 6783.679}, {"text": "can they serve so there's there there's great work with the housing Secretariat", "start": 6783.679, "end": 6789}, {"text": "when it's a a site that might have potential for shelter space we we still", "start": 6789, "end": 6794.239}, {"text": "have some expansion we can do there and some dollars we can scrape together to do that with does Creo have that", "start": 6794.239, "end": 6800.96}, {"text": "interface as well or does that go through the Secretariat so that you're talking to one person no we're actually", "start": 6800.96, "end": 6806.84}, {"text": "working very close with uh with um shelter support uh Services uh to help", "start": 6806.84, "end": 6813.48}, {"text": "identify sites that then the shelter uh Team can review for suitability and for", "start": 6813.48, "end": 6819.96}, {"text": "its own requirements and so there's actually quite a cross functional cross-divisional uh team that's looking", "start": 6819.96, "end": 6826.96}, {"text": "at that including ctio and creme are in working closely with uh with Mr Tanner", "start": 6826.96, "end": 6833}, {"text": "and his team to support those effort still fluid okay excellent okay those are my only questions and I think that", "start": 6833, "end": 6840.679}, {"text": "means we're we're yes we're we're done with cre then okay thank you so much", "start": 6840.679, "end": 6847.88}, {"text": "yeah okay um so we have released a bunch of Divisions so we're we're all the way", "start": 6859.56, "end": 6865.599}, {"text": "up to Toronto parking authority how about that we're starting to worry about", "start": 6865.599, "end": 6870.84}, {"text": "whether you're going to get out of here before lunch guess what you", "start": 6870.84, "end": 6875.92}, {"text": "are um I'll just check virtually first deputy mayor uh on Virtual are there", "start": 6876.04, "end": 6881.92}, {"text": "questions for Toronto parking authority councelor sax did you have any questions for Toronto parking authority um Prince", "start": 6881.92, "end": 6888.239}, {"text": "is in the room uh councelor changen why don't you go first", "start": 6888.239, "end": 6893.599}, {"text": "thank you uh through the chair so as you know our city is growing quickly and as", "start": 6896.199, "end": 6904.119}, {"text": "a result um parking can be a challenge especially in areas where developers are", "start": 6904.119, "end": 6911.56}, {"text": "increasingly not building parking in their new developments due to our own uh", "start": 6911.56, "end": 6917.76}, {"text": "policies and one developer suggested to me that um um City should be looking at", "start": 6917.76, "end": 6924.239}, {"text": "areas of density that are coming in new secondary plans and plan to build new", "start": 6924.239, "end": 6932.159}, {"text": "parking lots and I know that we have transformed too we're trying to get everyone on bikes but realistically", "start": 6932.159, "end": 6938.92}, {"text": "especially in the inner BBS uh there is still a need to", "start": 6938.92, "end": 6944.159}, {"text": "drive uh to access services to go about your daily life so I'm just wondering in", "start": 6944.159, "end": 6949.4}, {"text": "terms of your Capital plan uh is there almost like a facilities", "start": 6949.4, "end": 6956}, {"text": "master plan as the city grows to grow our parking infrastructure and is there", "start": 6956, "end": 6962.92}, {"text": "consideration of uh countries uh in Asia like Japan or other uh International", "start": 6962.92, "end": 6969.44}, {"text": "cities where they have incredible Transit and they still do invest in parking", "start": 6969.44, "end": 6976.639}, {"text": "infrastructure thank you for your question counselor and through the chair our focus is on maximizing the", "start": 6977.8, "end": 6984.239}, {"text": "productivity of our existing Lots so TPA does not have the authority to purchase or sell our parking lots that's through", "start": 6984.239, "end": 6990.719}, {"text": "the city so the city can make that decision to purchase additional lots and", "start": 6990.719, "end": 6996}, {"text": "and uh delegate it to the parking authority to manage so that decision", "start": 6996, "end": 7001.32}, {"text": "lies within the city so it's a um okay so this is news to me I didn't know this", "start": 7001.32, "end": 7008.36}, {"text": "so Toronto parking authority actually is not looking at Future need and so who in", "start": 7008.36, "end": 7016.159}, {"text": "the city would be looking at that and working with your division to understand where there's", "start": 7016.159, "end": 7023.36}, {"text": "gaps um Madam chair maybe I can clarify so there's an overarching City parking", "start": 7026.04, "end": 7032.88}, {"text": "uh strategy which is coming forward through transportation services this year um that would certainly inform the", "start": 7032.88, "end": 7039.599}, {"text": "need for new parking um of which the TPA would be the operator so the TPA folks", "start": 7039.599, "end": 7046.36}, {"text": "are correct in that they have no authority to buy sell real estate that was since uh 2018 through the Citywide", "start": 7046.36, "end": 7054.36}, {"text": "real estate um and certainly the the Toronto parking authority would be a close partner on that parking strategy", "start": 7054.36, "end": 7062.4}, {"text": "uh work which is currently underway so for example there are two lots that are coming online in 2025 and", "start": 7062.4, "end": 7069.36}, {"text": "that's St Lawrence and Simco that has been that will be the operator of thank you uh and uh I think here in", "start": 7069.36, "end": 7078.76}, {"text": "North yor we got some new Bike Share stands we're very excited about that but", "start": 7078.76, "end": 7083.8}, {"text": "did notice there seems to be not a very regular replenishment of stock at these", "start": 7083.8, "end": 7089.88}, {"text": "sites and I'm wondering is there budget investment in this year uh to have more", "start": 7089.88, "end": 7097.52}, {"text": "redistribution happen uh uh thank you counselor for the question", "start": 7097.52, "end": 7103.92}, {"text": "through the chair yes we we're constantly looking at our operational model and looking at efficiency so one", "start": 7103.92, "end": 7109.679}, {"text": "of the challenges we found is a lot of it is within the downtown core and then a lot of is one way so we do have to", "start": 7109.679, "end": 7117.119}, {"text": "work with through the models and the data to determine where when we move the bikes back out into the suburbs and how", "start": 7117.119, "end": 7124.28}, {"text": "often so it'll be based on data and yes there's budget to do that in 2025 great and the other um issue that I", "start": 7124.28, "end": 7133.36}, {"text": "have heard uh is the challenge that TPA experiences from a budget perspective on", "start": 7133.36, "end": 7140.4}, {"text": "property taxes so um maybe can you explain a little further about you know", "start": 7140.4, "end": 7146.96}, {"text": "where there's pressure created because the best use of the land uh in high", "start": 7146.96, "end": 7152.84}, {"text": "density areas means that there is a a higher property tax on the parking", "start": 7152.84, "end": 7159.96}, {"text": "lot um thank you for the question through the chair it is so property tax", "start": 7159.96, "end": 7165.239}, {"text": "does exist within our off Street division so if we don't pay the property taxes the city has additional pressure", "start": 7165.239, "end": 7171.4}, {"text": "we do run a commercial operation that is profitable so that subsidizes our Bike", "start": 7171.4, "end": 7176.639}, {"text": "Share as well as other businesses so that if the city wants to wave property", "start": 7176.639, "end": 7182.92}, {"text": "taxes we're open to that but I'll leave that to", "start": 7182.92, "end": 7187.52}, {"text": "council yeah whoa hang on a sec it is a$2 million pressure on our budget", "start": 7189.119, "end": 7196.44}, {"text": "we can do it councelor Chang if you are willing to raise the overall property tax increase that that's the short", "start": 7196.44, "end": 7204.4}, {"text": "answer in yeah in the word where the idea originated", "start": 7204.56, "end": 7209.8}, {"text": "yes no I'm only kidding but that was your last question councelor NAD do you have questions for Toronto parking", "start": 7209.8, "end": 7215.36}, {"text": "authority yeah Ju Just A a few questions um as far as our charging stations are", "start": 7215.36, "end": 7220.88}, {"text": "we um are we making or losing money charging stations for Ev or yeah", "start": 7220.88, "end": 7229.04}, {"text": "the charging stations for Eevee we are making money on the off Street charging", "start": 7229.04, "end": 7234.4}, {"text": "stations and we're not making money on the on Street charging stations at this point but it's it's a small part of our", "start": 7234.4, "end": 7240.199}, {"text": "business currently it's about $100,000 annually so we're losing money then on", "start": 7240.199, "end": 7247}, {"text": "the on Street yes yeah so so what is the plan and we will continue continue to", "start": 7247, "end": 7252.32}, {"text": "look for efficiencies and it it will be part of a larger strategic plan for Ev to and to the chair uh through through", "start": 7252.32, "end": 7260.4}, {"text": "environment and climate in a direction from Council last year there's work underway for a larger overall business", "start": 7260.4, "end": 7266.239}, {"text": "strategy for electric vehicle charging across the city including the TPA but looking at uh all of the opportunities", "start": 7266.239, "end": 7273.199}, {"text": "for charging and part of that focus is on how to maximize Revenue um within the", "start": 7273.199, "end": 7278.96}, {"text": "context of both operating and capital dollars okay um so another question", "start": 7278.96, "end": 7288.639}, {"text": "um the you have a list of all our parking lots where we're actually losing Revenue", "start": 7288.639, "end": 7296.36}, {"text": "right that c uh yes yes we do and so is", "start": 7296.36, "end": 7301.76}, {"text": "there a would there be a list that we can go through in some of these parking lots like where people are actually not", "start": 7301.76, "end": 7308.44}, {"text": "paying um and we're we're not making any Revenue at all is there any thought on what we're doing with these Lots so uh", "start": 7308.44, "end": 7316}, {"text": "thank you for the question and through the chair um TPA identified a number of parking facilities as Surplus to our", "start": 7316, "end": 7321.32}, {"text": "needs where we operate at a loss and we've shared those locations with Creo and the current status is those", "start": 7321.32, "end": 7326.92}, {"text": "locations are being reviewed and determined for other city building uses um such that they would no longer be", "start": 7326.92, "end": 7332.159}, {"text": "operated as parking okay just one more question I I never take my five minutes as you know", "start": 7332.159, "end": 7338.599}, {"text": "um so um has TP um have we been negotiating or working", "start": 7338.599, "end": 7345.92}, {"text": "with uh Metro links and some of their stations on on providing the parking um", "start": 7345.92, "end": 7352.92}, {"text": "in Partnership um in some of our stations like for the go and the up Express are", "start": 7352.92, "end": 7359.679}, {"text": "where now Metro linkx is providing the parking did we ever try to negotiate with them that we would provide that", "start": 7359.679, "end": 7366.639}, {"text": "parking space uh through the chair we have engaged Metro links and we will continue to explore opportuni ities with", "start": 7366.639, "end": 7372.32}, {"text": "them uh around parking operations okay thank you okay uh councelor", "start": 7372.32, "end": 7381.719}, {"text": "chanti uh thank you chair so my question is along the lines of the uh Toronto", "start": 7381.719, "end": 7386.96}, {"text": "Bike Share uh can you uh just confirm the uh total revenue that we're", "start": 7386.96, "end": 7393.8}, {"text": "uh taking in on the bik CH program it's about 14 to5 million annually okay what", "start": 7393.8, "end": 7401.92}, {"text": "is it costing us to operate it operates at a loss currently it cost 20 so in our", "start": 7401.92, "end": 7407.84}, {"text": "2025 budget it's going to cost $23 million so we're subsidizing this to the", "start": 7407.84, "end": 7413.48}, {"text": "tune of almost 10 million 9 10 million", "start": 7413.48, "end": 7418.52}, {"text": "so bik share is part of a larger Mobility across the city of Toronto so", "start": 7418.52, "end": 7423.559}, {"text": "what it's meant to be and it is one of the largest growing programs in North America the council can decide it is", "start": 7423.559, "end": 7431.44}, {"text": "currently operating at a loss and every bike every member every ride we add does", "start": 7431.44, "end": 7436.679}, {"text": "add to the it's a it's a subsidized program so Council can make that", "start": 7436.679, "end": 7442}, {"text": "decision it we operate efficiently but you either increase the price we've operated across 25 WS so that does add", "start": 7442, "end": 7449.599}, {"text": "to the cost so if we do want to operate it at a profitable level there are different models to look at does your", "start": 7449.599, "end": 7456.76}, {"text": "report identify which areas of the city it's most efficient and profitable", "start": 7456.76, "end": 7462.119}, {"text": "versus some areas in WS where it's not profitable um definitely if you're south", "start": 7462.119, "end": 7467.44}, {"text": "of blure the central is definitely most profitable okay so then north of blore", "start": 7467.44, "end": 7472.52}, {"text": "we got some any consideration to maybe eliminate some of these uh you know non-profitable areas that will be so we", "start": 7472.52, "end": 7480.719}, {"text": "operate this program on behalf of the city yes the city can make that decision we can make we'll make that and maybe", "start": 7480.719, "end": 7488.04}, {"text": "put a motion forward at Council to uh you know make sure that this stays", "start": 7488.04, "end": 7493.199}, {"text": "active in the profitable area of the city so we stop losing money here and and stop subsidizing it that's a", "start": 7493.199, "end": 7499.88}, {"text": "potential that okay that was my question thank you yes thank", "start": 7499.88, "end": 7506.76}, {"text": "you okay I see the questions okay oh sorry no I I meant for councelor chanti", "start": 7508.32, "end": 7514.159}, {"text": "sorry so no no I'm done thank you yeah the end of outside uh budget committee and bringing it in uh councelor Moyes", "start": 7514.159, "end": 7522.36}, {"text": "thank you your M chair um so I noticed your budget doesn't", "start": 7522.36, "end": 7527.599}, {"text": "increase your staff complement what is your vacancy rate and how is your", "start": 7527.599, "end": 7532.96}, {"text": "retention we've tried to thank you counselor for the question", "start": 7532.96, "end": 7538.639}, {"text": "through the chair we have maintained our headcount to drive efficiency so we operated our focus is on operational", "start": 7538.639, "end": 7546.079}, {"text": "efficiency so that's why we haven't increased our headcount in terms of a vacancy level we've managed around 15%", "start": 7546.079, "end": 7552.92}, {"text": "of a vacancy will add headcount as we the business needs require okay B than", "start": 7552.92, "end": 7558.079}, {"text": "your budget so in 2025 a new parking garage is expected to be uh transferred", "start": 7558.079, "end": 7563.44}, {"text": "to TPA for operations uh one being St Lawrence Market North in my ward and the", "start": 7563.44, "end": 7568.48}, {"text": "other is St Patrick's Street will you not need to hire more staff to support the operations of those additional um", "start": 7568.48, "end": 7575.36}, {"text": "Lots we will make that assessment as the garage is open and we we we are", "start": 7575.36, "end": 7580.599}, {"text": "continuously looking at driving efficiency and looking at different Financial models and Staffing models so", "start": 7580.599, "end": 7587.239}, {"text": "using technology to improve efficiencies could be one example okay efficiencies", "start": 7587.239, "end": 7593.36}, {"text": "mean a lot of things in this building um so when I was in TPA one of the things we talked about was uh secured entrances", "start": 7593.36, "end": 7602.04}, {"text": "for parking garages and I know you had a few pilot uh programs in place um a", "start": 7602.04, "end": 7608.559}, {"text": "looking have a few pilot programs in place how is that going and also to you", "start": 7608.559, "end": 7614.8}, {"text": "looking maybe at having gates at the St Lawrence North Market or even the saner", "start": 7614.8, "end": 7620.239}, {"text": "Square parking lot so through the chair we have implemented controlled pedestrian access", "start": 7620.239, "end": 7626.159}, {"text": "to one of our facilities and are expanding that to other locations as well which will include the new", "start": 7626.159, "end": 7631.44}, {"text": "inventory coming on stream this year we've um it's gone very positively in terms of uh supporting Safety and", "start": 7631.44, "end": 7638.52}, {"text": "Security of our customers and the local community as well because that that in itself would keep cost down right", "start": 7638.52, "end": 7645.36}, {"text": "security and cleaniness and all these other things that we know that are problematic here exactly exactly other", "start": 7645.36, "end": 7651.8}, {"text": "technology as well such as license plate recognition um will allow it to be a much more seamless experience for our", "start": 7651.8, "end": 7657.52}, {"text": "Parkers okay I like more information about that I mean I would't ask for a report on it", "start": 7657.52, "end": 7664.44}, {"text": "but perhaps at some point you could actually provide that to us and also to I see that between 2025 and 2034", "start": 7664.44, "end": 7672.04}, {"text": "29 m679 will be invested in parking technology enhancements on replacement", "start": 7672.04, "end": 7679.199}, {"text": "of Legacy equipment to avoid risk what are some uh parameters of new technology", "start": 7679.199, "end": 7684.4}, {"text": "that would prove success and better service Provisions what does the future of parking look", "start": 7684.4, "end": 7690.52}, {"text": "like pretty much you touched on a little bit regarding the recognition of plates", "start": 7690.52, "end": 7696.4}, {"text": "but maybe you could go into a little bit more detail for us a lot of it is driving the customer experience in", "start": 7696.4, "end": 7702.559}, {"text": "driving a seamless Mobility experience across the city so when parking when we", "start": 7702.559, "end": 7707.639}, {"text": "take the ticket out there's always a a lot of times there the traffic is backed up on entrances to garage so with the", "start": 7707.639, "end": 7714.44}, {"text": "license plate readers we can scan it in go in and create a seamless Mobility experience so that'll mean upgrading all", "start": 7714.44, "end": 7721.159}, {"text": "our parking lots it means all our surface Lots as well as our off Street we're also looking at uh putting in the", "start": 7721.159, "end": 7727.599}, {"text": "pay by plates onto the on street machines so replacing those over time I've seen a few of those already at one", "start": 7727.599, "end": 7735.36}, {"text": "point when I was at TP as well you mentioned putting tokens down on the street so that you know which spots are", "start": 7735.36, "end": 7743.079}, {"text": "open and if people have paid like I haven't heard any updates about that so", "start": 7743.079, "end": 7749.36}, {"text": "towards the end of last year um we commenced additional installations of sensors underground sensors that we are", "start": 7749.36, "end": 7755.92}, {"text": "installing we've also explored overhead uh camera based sensors and once we have some uh additional data which will allow", "start": 7755.92, "end": 7762.679}, {"text": "our customers to have as heard um seamless experience they'll be able to have realtime parking availability on", "start": 7762.679, "end": 7768.84}, {"text": "their app where they'll be able to start a journey and see in advance whether or not parking is available but in terms of", "start": 7768.84, "end": 7775.28}, {"text": "that future of parking somebody could commence a journey be able to see in advance potentially maybe one day book", "start": 7775.28, "end": 7781.119}, {"text": "that parking uh and uh allow them to have a really um positive experience with their with their Journey that", "start": 7781.119, "end": 7787.88}, {"text": "eliminates people circling the streets they know exactly where to go and we keep talking about congestion in", "start": 7787.88, "end": 7794.32}, {"text": "the city that will a lot of this is focused on eliminating some of that congestion okay that's wonderful well", "start": 7794.32, "end": 7800.679}, {"text": "we're in 2025 now so you have nine more years to go thank", "start": 7800.679, "end": 7806.4}, {"text": "you thank you councelor Melby Deputy Mayor thank you uh so earlier I guess it", "start": 7806.4, "end": 7813.239}, {"text": "was last year it's 2025 now so uh in 2024 we increased fines for not paying a", "start": 7813.239, "end": 7819.679}, {"text": "meter have you seen an increase in compliance with paying since we brought", "start": 7819.679, "end": 7825.159}, {"text": "in that fine increase through the chair we did see a temporary increase um in um", "start": 7825.159, "end": 7832.119}, {"text": "uh customer behavior in terms of paid transactions but it's sort of uh dwindled off over time uh so it hasn't", "start": 7832.119, "end": 7838.04}, {"text": "really sustained over time but we do see that um strong enforcement and the deterrent of a high uh parking violation", "start": 7838.04, "end": 7845.04}, {"text": "penalty uh is improving compliance um for 2024 do you have an estimate of the", "start": 7845.04, "end": 7851.639}, {"text": "Lost Revenue uh from not paying a meter or not paying in your", "start": 7851.639, "end": 7856.76}, {"text": "Lots we don't have that exact data is it possible for you to do that or do you", "start": 7856.76, "end": 7862.599}, {"text": "estimate that on an annual basis we have the preliminary data from our sensors that will give us a realtime", "start": 7862.599, "end": 7869.199}, {"text": "occupancy we'll be able to compare that against paid Parkers as well as Parkers that have not paid and we'll get a", "start": 7869.199, "end": 7874.48}, {"text": "better understanding of uh the non-compliance and the revenue implications okay um", "start": 7874.48, "end": 7881.76}, {"text": "now thank you people go through they follow okay um questions on TPA uh", "start": 7881.76, "end": 7889.4}, {"text": "councelor Burks I just have one question I see uh we're doing um some Fair increases there", "start": 7889.4, "end": 7896.76}, {"text": "there's a little bit of Revenue growth there that comes from increases just to to uh clarify in case this uh comes up", "start": 7896.76, "end": 7903.079}, {"text": "later in the budget process how do you evaluate where the rates are going to go up so we take a um really data driven", "start": 7903.079, "end": 7909.88}, {"text": "approach in terms of rates on street as well as off Street we look at um parking Behavior both um since the last rate", "start": 7909.88, "end": 7916.8}, {"text": "change occurred and as well uh more recently for off Street we look at our competitors nearby we operate in a", "start": 7916.8, "end": 7922.36}, {"text": "competitive marketplace where we have private sector operators so we're looking at the rates they are charging um and as well um you know we have", "start": 7922.36, "end": 7928.8}, {"text": "policies that guide us to ensure we're parking them at a competitive rate that allows for good value for our customers", "start": 7928.8, "end": 7934.719}, {"text": "but the types of data that we're looking at is things around utilization um transactions um as well as looking at", "start": 7934.719, "end": 7940.639}, {"text": "the core in particular on Street the really valuable um real estate that that curbside space takes up so wanting to", "start": 7940.639, "end": 7946.96}, {"text": "price it accordingly that's where I was going this if it goes beyond just what you see in usage to what's happening in", "start": 7946.96, "end": 7952.84}, {"text": "this neighborhood uh oh there's suddenly a bunch of restaurants here that 150 for", "start": 7952.84, "end": 7958}, {"text": "two people to eat and and so we look at some of that because that that can be dynamic in the city those hot", "start": 7958, "end": 7964.76}, {"text": "neighborhoods change so we look at that as well yes exactly we do look at that commercial activity okay and so there", "start": 7964.76, "end": 7970.679}, {"text": "was a lot lot of talk we're meeting a lot of environmental goals so there are a lot of talk of places where you have", "start": 7970.679, "end": 7975.92}, {"text": "the loss leaders uh the bike program Etc but overall um what's the revenue coming", "start": 7975.92, "end": 7982.36}, {"text": "back to the city and is it pretty much staying on projection yes we're budgeting a net", "start": 7982.36, "end": 7989.079}, {"text": "income of 41 million that means $30 million goes towards the city and the rest you get to use to", "start": 7989.079, "end": 7995.32}, {"text": "invest correct in other programs yeah and am I am I still uh am I still", "start": 7995.32, "end": 8001.719}, {"text": "accurate when I say we're one of the most profitable Parking Authorities in North America uh many have contracted", "start": 8001.719, "end": 8007.559}, {"text": "out because they they couldn't make any Revenue at all we're still one of the most profitable profitable are we not I", "start": 8007.559, "end": 8013.92}, {"text": "would say so if not the if not Theos okay thank you thanks", "start": 8013.92, "end": 8019.559}, {"text": "so much that's that that's all for Toronto parking authority thank you so much thank", "start": 8019.559, "end": 8025.36}, {"text": "you uh we're doing great guys we only have one other uh uh smaller division", "start": 8025.88, "end": 8031.28}, {"text": "Toronto Zoo uh which uh somebody had questions on um no presentation here but", "start": 8031.28, "end": 8037.639}, {"text": "we do have some questions for you welcome yeah um first I'll go virtual", "start": 8037.639, "end": 8043.92}, {"text": "first are there any uh questions uh with our virtual participants on Toronto Zoo", "start": 8043.92, "end": 8050.76}, {"text": "uh thanks to councelor sax uh councelor Chang's camera's gone off I know did you have no questions thank you uh councelor", "start": 8050.76, "end": 8057.559}, {"text": "mckelvie Deputy Mayor you had questions oh it was councelor moist okay go ahead thank you just two questions so one of", "start": 8057.559, "end": 8064.32}, {"text": "the priorities action outlined include Toronto Zoo's interest in collaborating", "start": 8064.32, "end": 8069.48}, {"text": "with Community Partners could you elaborate on how the Toronto Zoo's collaboration with Community Partners", "start": 8069.48, "end": 8075.239}, {"text": "such as the East Scaro uh storefront tchc wood green Settlement Services and", "start": 8075.239, "end": 8081.8}, {"text": "Native child family services has contributed to supporting Youth and families from equities deserving", "start": 8081.8, "end": 8087.84}, {"text": "communities primarily in Scarboro but also across acoss", "start": 8087.84, "end": 8093.32}, {"text": "Toronto uh thank you for the question and uh and through the chair as uh as Toronto Zoo I think we're we're really", "start": 8094.32, "end": 8100.119}, {"text": "proud uh to work with our Community Partners to ensure both that residents from across the city have the", "start": 8100.119, "end": 8105.32}, {"text": "opportunity to come and experience the zoo um but also that they have the opportunity to uh to seek job", "start": 8105.32, "end": 8112.48}, {"text": "opportunities with us to to build skills development so got a few few examples I can share uh we do work with Toronto", "start": 8112.48, "end": 8119.48}, {"text": "Community Housing Jace care found Foundation to host a zoo day for uh over 400 Toronto Community Housing youth uh", "start": 8119.48, "end": 8127}, {"text": "every year uh we have worked uh this year with uh Kings trust Canada the black business", "start": 8127, "end": 8133.079}, {"text": "and professionals Association scarber e storefront YWCA skills for change uh JVS", "start": 8133.079, "end": 8140.719}, {"text": "um to host youth aged 18 to 30 from uh for marginalized communities uh to", "start": 8140.719, "end": 8147.119}, {"text": "support them with job Readiness skill development uh uh with the goal to to secure employment and participants in in", "start": 8147.119, "end": 8154}, {"text": "that uh that event had the opportunity to interview for positions at the zoo and resulted in several positions uh", "start": 8154, "end": 8159.52}, {"text": "being filled uh we hosted a three-day breaking barriers uh event that was hosted in partnership with March March", "start": 8159.52, "end": 8165.28}, {"text": "of Dimes Canada and uh Canadian Council on Rehabilitation and work and again um", "start": 8165.28, "end": 8170.639}, {"text": "providing soft skills uh pre-employment uh development opportunities uh again it", "start": 8170.639, "end": 8176.4}, {"text": "it ended with opportunities for the participants to interview for job opportunities at uh at the zoo", "start": 8176.4, "end": 8182.119}, {"text": "uh and we worked with TDSB to support the indigenous uh student Summer Leadership program in July and uh that", "start": 8182.119, "end": 8189.32}, {"text": "offered mentorship and skill development opportunities for uh for indigenous students and they had the opportunity to", "start": 8189.32, "end": 8194.478}, {"text": "work on on various projects at the zoo as well to help gain experience and and build uh uh build their skills uh and", "start": 8194.479, "end": 8201.439}, {"text": "our climate action learning and Leadership program we work with Community Partners to identify youth to participate in that it provides paid", "start": 8201.44, "end": 8207.76}, {"text": "internship opportunities and um again job develop to get exposed to different career paths at the zoo I was actually", "start": 8207.76, "end": 8214.88}, {"text": "just speaking with our manager of horiculture yesterday and he was noting how um uh how pleased he was with the", "start": 8214.88, "end": 8221.12}, {"text": "program and it's helped to fill uh positions on on his team for youth that have come through that program uh and", "start": 8221.12, "end": 8227.399}, {"text": "that's uh that's a program that we're actually um uh through the budget for 2025 uh absorbing into our budget it has", "start": 8227.4, "end": 8235.28}, {"text": "been Grant funded over the the past several years and to provide it with stability and certainty moving forward so we can support more Youth and", "start": 8235.281, "end": 8242.08}, {"text": "building those skills um uh we are absorbing that as part of our our budget for 2025 and and onward I know that some", "start": 8242.08, "end": 8248.678}, {"text": "Youth and region Park we're very pleased to get some free tickets to go to the zoo and they've never been there before", "start": 8248.679, "end": 8254.478}, {"text": "so I hope we continue to support absolutely well those marginalized communities um could you speak to how", "start": 8254.479, "end": 8261.558}, {"text": "additional pandemic related waves such as covid-19 and AVM flu have affected", "start": 8261.559, "end": 8266.88}, {"text": "the health and safety of animals and staff at the jono zoo as as well as how this 2025 budget will help with the", "start": 8266.88, "end": 8274.24}, {"text": "measures you have in place to mitigate these impacts uh through the chair for us I", "start": 8274.24, "end": 8281.24}, {"text": "would say um you know covid-19 never really went away uh we do work closely with a number of animals that are quite", "start": 8281.24, "end": 8287.24}, {"text": "susceptible to covid still big cats in particular so there are uh continue to be uh strict controls in place uh to uh", "start": 8287.24, "end": 8295.319}, {"text": "to protect number of our animals uh from uh covid infections um whether from", "start": 8295.32, "end": 8302.359}, {"text": "animal to animal or or staff to uh or say human to animal uh and uh in terms", "start": 8302.36, "end": 8309.92}, {"text": "of Aven influenza that is an ongoing um uh ongoing concern I guess for us uh it", "start": 8309.92, "end": 8318.2}, {"text": "is not we don't treat it as a pandemic anymore we treat it as endemic it is part of our our day-to-day monitoring", "start": 8318.2, "end": 8323.84}, {"text": "that our Wildlife uh Wildlife Health team does uh we do have uh a number of", "start": 8323.84, "end": 8329.399}, {"text": "improvements we put in place in our um uh in our Pavilions uh to", "start": 8329.4, "end": 8336.24}, {"text": "provide added protection uh for uh our animals our birds in particular uh so in", "start": 8336.24, "end": 8341.84}, {"text": "the last couple of years we've installed in some of our av aviaries where we had free flight Birds we've in installed", "start": 8341.84, "end": 8348.12}, {"text": "mesh to provide kind of a safety barrier for those animals to to reduce the uh uh", "start": 8348.12, "end": 8354.24}, {"text": "the potential for for contact uh with uh with Avan influenza we also have number", "start": 8354.24, "end": 8359.598}, {"text": "of controls still in place for our our staff so our nutrition team uh those", "start": 8359.599, "end": 8364.76}, {"text": "working closely with the number of animals are are masked to have to spray the bottom of our feet for disinfectant when going", "start": 8364.76, "end": 8371.76}, {"text": "into to certain areas and then we have certain thresholds which we're monitoring uh where cases of Avian", "start": 8371.76, "end": 8377.678}, {"text": "Influenza are detected and as as they are closer uh we may Implement additional controls to for the", "start": 8377.679, "end": 8383.638}, {"text": "protection of for animals and and uh and staff and that could could require depending on how close even closing down", "start": 8383.639, "end": 8390.76}, {"text": "certain Pavilions just to ensure the the protection of those animals okay I have one just quick quick quick question yeah", "start": 8390.76, "end": 8397.399}, {"text": "you haven over yet today so I'm I'm being kind of but but you're on my last", "start": 8397.399, "end": 8403.84}, {"text": "nerve did you ever figure out how how that gorilla escaped wasn't a", "start": 8403.84, "end": 8411.04}, {"text": "gorilla tank and I I met him when I was there how did he ask him I want to know", "start": 8411.04, "end": 8416.08}, {"text": "through the chair we are aware there was video uh from from guests who were in the in the uh in the area it was shared", "start": 8416.08, "end": 8422.399}, {"text": "publicly uh we had we had sought from guests who were in the area um video of what had happened and uh uh that allowed", "start": 8422.399, "end": 8429.52}, {"text": "our team to review fully what happened and uh there were ongoing um ongoing uh work to introduce", "start": 8429.52, "end": 8436.439}, {"text": "improvements to prevent that from happening again for the time that that orangutang is grounded from that yes", "start": 8436.439, "end": 8442.92}, {"text": "okay Deputy Mayor Melby wasn't planning to ask questions but as a followup um", "start": 8442.92, "end": 8448.359}, {"text": "when our dear orangutang friend did did leave did he come back on his own did he say the world is scary and go back on", "start": 8448.359, "end": 8454.72}, {"text": "his own uh he was probably as surprised more surprised than maybe the guests as to", "start": 8454.72, "end": 8461.359}, {"text": "where he he ended up I think our our senses he was thought he was just exploring the next area of his his", "start": 8461.359, "end": 8466.479}, {"text": "outdoor habitat uh he wandered uh down around the kind of the the public area", "start": 8466.479, "end": 8473.04}, {"text": "of the uh of the habitat up another pole uh our team you know cleared the area", "start": 8473.04, "end": 8478.68}, {"text": "and uh and monitored him our Wildlife Care team was able to lure him back with", "start": 8478.68, "end": 8483.88}, {"text": "some treats he very gladly came down enjoyed some cotton candy and popcorn uh", "start": 8483.88, "end": 8490.359}, {"text": "returned on his own to uh to his holding area enjoyed enjoyed his streats and then slept very well that night um I'll", "start": 8490.359, "end": 8497.439}, {"text": "just say as as the local counselor I I get to say that the the um animals at", "start": 8497.439, "end": 8503.28}, {"text": "the zoo are my furry constituent so T thank you for taking good care of them yes thank you to the city for all your", "start": 8503.28, "end": 8509.359}, {"text": "support if I can say we've the opportunity to host many counselors uh to show them over the last couple years", "start": 8509.359, "end": 8515.12}, {"text": "all we do at the zoo and if you haven't been we we extend that invitation still to to come out and see us we'd love to", "start": 8515.12, "end": 8521.08}, {"text": "show you around okay um are any other questions to the", "start": 8521.08, "end": 8527.56}, {"text": "zoo uh seeing none I just have just have one myself and it and it's well given", "start": 8527.56, "end": 8532.6}, {"text": "the the 50y year anniversary we have a growing Capital program there and uh I I", "start": 8532.6, "end": 8537.76}, {"text": "predate you I was on the zoo board at one time very familiar camped overnight in the whole nine uh but um I I I always", "start": 8537.76, "end": 8545.6}, {"text": "used to go back to um what is our fundraising program because I use the example of the Bronx Zoo where they're", "start": 8545.6, "end": 8552.52}, {"text": "they're so good at at um getting the philanthropic Community involved and so", "start": 8552.52, "end": 8557.6}, {"text": "I'm wondering um is that a is that something that the that the board concentrates on deliberates over uh is", "start": 8557.6, "end": 8564.92}, {"text": "there any plan to try and build a a capital fundraising program so to the chair we we do have uh the last couple", "start": 8564.92, "end": 8572.24}, {"text": "of years the Toronto Zoo Wildlife Conservancy was established it is a a separate entity with a see so they're at", "start": 8572.24, "end": 8577.6}, {"text": "13 million yeah uh for this year so they've committed 66 million over the 10-year uh course of capital plan so a", "start": 8577.6, "end": 8584.68}, {"text": "very aggressive uh fundraising campaign and terrific partners that we're uh very fortunate to have supporting us okay", "start": 8584.68, "end": 8591.88}, {"text": "fantastic fantastic okay and I think those are the questions for the zoo thank you so much", "start": 8591.88, "end": 8599.24}, {"text": "okay uh counselors I was going to say we might have time for just the presentation from the TTC but I think we", "start": 8601.24, "end": 8607.52}, {"text": "might get into some of the questions uh we we uh uh may ask if we want to extend", "start": 8607.52, "end": 8613.2}, {"text": "to finish TTC but let's see how we can do if we start right away", "start": 8613.2, "end": 8619.479}, {"text": "yeah welcome welcome Miss Lev who's this", "start": 8620, "end": 8627.2}, {"text": "guy somebody", "start": 8627.399, "end": 8631.399}, {"text": "either I'm shrinking or these chairs I should just before we open in case for coun is lisening in their office we are", "start": 8649.24, "end": 8656.16}, {"text": "actually moving ahead of schedule so we are starting the Toronto Transit Commission at 12:00 noon and and uh May", "start": 8656.16, "end": 8663.64}, {"text": "finish before lunch if you have questions on the budget of the TTC you", "start": 8663.64, "end": 8668.76}, {"text": "should uh you should uh be logging on thank you I have a couple of virtual", "start": 8668.76, "end": 8674.08}, {"text": "participants I just wanted to make sure there were no others okay go", "start": 8674.08, "end": 8679.319}, {"text": "ahead yeah there's a presentation okay just as we are uh", "start": 8681.359, "end": 8687.56}, {"text": "setting up here just uh good morning and happy new here to yourself chair and", "start": 8687.56, "end": 8692.64}, {"text": "members of uh the committee and visiting counselors and so on behalf of the TTC I'm pleased uh to present to you our", "start": 8692.64, "end": 8699.359}, {"text": "board approved 25 operating budget in our 10-year Capital", "start": 8699.359, "end": 8704.88}, {"text": "plan and I believe you have copies so we'll start and our chairs arrived", "start": 8704.88, "end": 8712.359}, {"text": "okay so as the transit authority for the city of Toronto um we have uh our new", "start": 8712.359, "end": 8719.16}, {"text": "Mission uh as we've gone through a corporate planning process this year and so our vision uh for for for our", "start": 8719.16, "end": 8727.16}, {"text": "function is uh really focusing on moving uh Toronto forward towards a more Equitable sustainable and prosperous", "start": 8727.16, "end": 8733.6}, {"text": "future and our mission is to serve the needs of Transit Riders by providing safe reliable efficient and accessible", "start": 8733.6, "end": 8740.88}, {"text": "mass transit service through a seamless uh Integrated Network to create access", "start": 8740.88, "end": 8745.92}, {"text": "and uh for opportunity for all our value stay the same safety service and and uh", "start": 8745.92, "end": 8751.68}, {"text": "courtesy and you can see our key principles next slide please so as the third largest Transit Authority in North", "start": 8751.68, "end": 8758}, {"text": "America we provide two Services as you know our conventional service which is an integrated uh network of surface and", "start": 8758, "end": 8764.56}, {"text": "rail Transit and you can see how we do that as well as providing Paratransit", "start": 8764.56, "end": 8769.92}, {"text": "Service uh through our wheel trans um uh Service Group and that's our accessible", "start": 8769.92, "end": 8775.319}, {"text": "Transportation through both door-to-door Service as well as the family of services and our offerings of course are", "start": 8775.319, "end": 8781.08}, {"text": "247 and for 2025 we'll be providing 1.3 million rides per weekday or the", "start": 8781.08, "end": 8787.96}, {"text": "equivalent of 185,000 weekly service hours next slide so our operating budget and 10year", "start": 8787.96, "end": 8795.12}, {"text": "capital plan uh that we're presenting today for 25 makes strategic Investments aimed at providing safer more reliable", "start": 8795.12, "end": 8802.479}, {"text": "and more affordable uh Transit service for our customers so our 25 budget is $2.8 billion it freezes our fairs for", "start": 8802.479, "end": 8810.12}, {"text": "the for the second year in a row in addition to protecting our current Services um by increasing service hours", "start": 8810.12, "end": 8817.16}, {"text": "to address congestion and growth we also add service hours to improve reliability", "start": 8817.16, "end": 8822.479}, {"text": "on all molds and finally we are making other targeted Investments to advance our corporate plan priorities which", "start": 8822.479, "end": 8829.24}, {"text": "address things such as Workforce Readiness safety service operational", "start": 8829.24, "end": 8834.279}, {"text": "efficiency resiliency and fair protection on our 10year Capital plan that's now 16 .4 billion it secures 5.1", "start": 8834.279, "end": 8843.399}, {"text": "billion in new funding and that is the largest infusion of funding since 2020 it's funding Key State of good", "start": 8843.399, "end": 8850.72}, {"text": "repair priorities that make significant progress in areas that were previously unfunded and finally as a result it", "start": 8850.72, "end": 8858.439}, {"text": "reduces our state of good backlog by almost 50% this year next slide so just a quick uh overview of the", "start": 8858.439, "end": 8866.24}, {"text": "numbers so as you can see our 25 operating budget um on the revenue side", "start": 8866.24, "end": 8871.279}, {"text": "is just over 1.4 billion on the gross side 2.8 billion for net expenditure", "start": 8871.279, "end": 8876.72}, {"text": "increase um sorry net expenditure of almost of 1387 billion which represents", "start": 8876.72, "end": 8883.6}, {"text": "an $85 million increase or 6.5% uh overall compared to", "start": 8883.6, "end": 8890.8}, {"text": "2024 and on the 10-year Capital plan below it's 16. almost 4 billion uh and", "start": 8890.8, "end": 8897.2}, {"text": "you can see the amounts there that are being funded through debt or recoverable debt that's a combined 9. almost 2", "start": 8897.2, "end": 8903.52}, {"text": "billion representing 56% of our Capital funding next slide", "start": 8903.52, "end": 8909.279}, {"text": "please so there are many factors that we use to shape uh the development our budgets and they include of course um", "start": 8909.279, "end": 8916.68}, {"text": "our corporate PRI priorities we look at our experience our performance accessibility uh Equity issues as well", "start": 8916.68, "end": 8924.16}, {"text": "as funding and affordability uh considerations and of course our key challenges and risks and so we've taken", "start": 8924.16, "end": 8930.68}, {"text": "a balanced scorecard approach to examining um the our challenges and risks and so our recommended Investments", "start": 8930.68, "end": 8937.319}, {"text": "this year are targeted to address things like service our assets our people and", "start": 8937.319, "end": 8942.359}, {"text": "of course our financial uh sustainability next slide so by optimizing both our existing", "start": 8942.359, "end": 8950.6}, {"text": "um resources in our base operating and capital plan as well as the targeted new Investments that are being made uh we'll", "start": 8950.6, "end": 8957.24}, {"text": "be advancing on the five strategic directions laid out here uh that are part of our corporate plan these are", "start": 8957.24, "end": 8963.52}, {"text": "priorities um that um are important to achieve these five strategic directions", "start": 8963.52, "end": 8969.56}, {"text": "and what you can see here is really just a summation of those priority actions these are just some and there are others", "start": 8969.56, "end": 8976.359}, {"text": "that together set our 25 work plan and the resources that we'll be uh utilizing", "start": 8976.359, "end": 8982.52}, {"text": "next slide please okay so turning to our operating budget so our 25 operating budget uh", "start": 8982.52, "end": 8990.12}, {"text": "primarily is there protecting affordability enhancing our reliable service and advancing our corporate", "start": 8990.12, "end": 8995.479}, {"text": "priorities as mentioned it does freeze fairs for the second year in a row it's", "start": 8995.479, "end": 9000.64}, {"text": "adding 5.8% in service hours that deal with congestion growth makes improvements uh", "start": 9000.64, "end": 9007.96}, {"text": "in our reliability and allows us to operate lines five and six of course", "start": 9007.96, "end": 9013.2}, {"text": "subject to metrol Links confirmation and we are delivering almost 440 million", "start": 9013.2, "end": 9018.479}, {"text": "rides uh We've also increased uh our um funding to uh deliver 4 million rides in", "start": 9018.479, "end": 9026.12}, {"text": "2025 for Wheels trans that's a a significant increase there we're investing in our maintenance and asset", "start": 9026.12, "end": 9032.24}, {"text": "management capacity also to support our service reliability this budget captures $37", "start": 9032.24, "end": 9038.88}, {"text": "million in efficiency measures continues 15 million in uh bridging strategy and", "start": 9038.88, "end": 9044.84}, {"text": "finally funds a total of 15.2 million to advance those actions I've referred", "start": 9044.84, "end": 9051.16}, {"text": "next slide so as you can see on the left our 25 budget um of 2.8 billion has 49%", "start": 9051.16, "end": 9058.399}, {"text": "of that being funded from the property tax base 38% from Passenger Revenue", "start": 9058.399, "end": 9064.16}, {"text": "provincial funding is 7% and that represents um this year's uh installment", "start": 9064.16, "end": 9069.52}, {"text": "of funds provided through the Ontario Toronto new deal as well as our instiller revenues", "start": 9069.52, "end": 9076.279}, {"text": "and contributions from reserves overall our own source revenues make up about", "start": 9076.279, "end": 9081.439}, {"text": "44% and you can see where the money is going from a an expense perspective", "start": 9081.439, "end": 9086.8}, {"text": "70% uh goes to salaries and benefits while Material supplies services and rent equally about make up 26% and that", "start": 9086.8, "end": 9095.319}, {"text": "really represents our parts our maintenance costs our fuel um all required to to deliver our service next", "start": 9095.319, "end": 9102.6}, {"text": "slide so on a net basis this budget is as I said is increasing by 85 .1 million", "start": 9102.6, "end": 9108.84}, {"text": "or 6.5 % and you can see here that revenues have increased overall by", "start": 9108.84, "end": 9114.6}, {"text": "almost 93 million uh primarily from our conventional service are almost 7% and", "start": 9114.6, "end": 9119.92}, {"text": "on the expenditure side um costs have increased by 177.1 million or", "start": 9119.92, "end": 9126.96}, {"text": "6.7% again mostly on the conventional side for the net $85 million increase", "start": 9126.96, "end": 9133.56}, {"text": "next slide so in 2025 our base pressures actually uh total uh 79 .5 million net", "start": 9133.56, "end": 9142.399}, {"text": "these pressures really amount to 202 million and they're reduced by 122", "start": 9142.399, "end": 9147.96}, {"text": "million or 60% and so if we just look uh in the bar chart you can see that those", "start": 9147.96, "end": 9153.08}, {"text": "that are um in brought together in the blue color really represent fixed costs", "start": 9153.08, "end": 9159.319}, {"text": "and those that are required to maintain our current service levels and amount to about 145 million in total those that", "start": 9159.319, "end": 9165.84}, {"text": "are in the gray area represent our service demand our oper operting impacts of capital and and maintenance costs", "start": 9165.84, "end": 9173.2}, {"text": "required to meet service um and service reliability and that's about 57 million", "start": 9173.2, "end": 9178.76}, {"text": "and so combined that $22 million is reduced by $70.2 million in additional", "start": 9178.76, "end": 9185.52}, {"text": "Revenue capturing both the 24 experience and our projected growth for", "start": 9185.52, "end": 9190.64}, {"text": "2025 as well as 52.2 million inefficiencies and balancing actions", "start": 9190.64, "end": 9196.2}, {"text": "that then bring this down to the 79 uh and5 million next", "start": 9196.2, "end": 9202.68}, {"text": "slide so customer demand drives our service budget which is core to develing", "start": 9202.68, "end": 9208.04}, {"text": "this budget and based on our 24 experience our 25 service demand or what", "start": 9208.04, "end": 9213.479}, {"text": "we call our boardings is expected to reach 86% of 2019 levels and this is the", "start": 9213.479, "end": 9220.08}, {"text": "basis on which our base budget has been established next slide however we know that congestion", "start": 9220.08, "end": 9228}, {"text": "and construction has had an impact on service reliability and for example this slide shows um as it relates to our bus", "start": 9228, "end": 9235.399}, {"text": "service that generally since 2013 the average speed on bus routes", "start": 9235.399, "end": 9240.88}, {"text": "have decreased and has ttc's adjusted schedules to better reflect conditions across the network due mainly to Major", "start": 9240.88, "end": 9249.16}, {"text": "construction once service hours and service kilometers were relatively the same but over time they diverged with", "start": 9249.16, "end": 9256.84}, {"text": "the proportionate rate uh widening and that's what you can see between the black and the gray lines and so as a", "start": 9256.84, "end": 9263.92}, {"text": "result this has reduced the average speed from about 20 km per hour back in 2013 to about 17.2 kilom um in 2025 and", "start": 9263.92, "end": 9273.96}, {"text": "that's the red line and so we believe that as uh we're projecting that as root kilometers uh will again begin to align", "start": 9273.96, "end": 9281.359}, {"text": "with the new service hours that are being invested in this budget and that along with some other measures like uh", "start": 9281.359, "end": 9287.399}, {"text": "some of our priority Transit measures will begin to see an improvement in in bus speed next", "start": 9287.399, "end": 9294.96}, {"text": "slide so as a result uh the recommended service hours for 2025 include both um", "start": 9294.96, "end": 9303.16}, {"text": "those base service requirements to maintain our existing service reliability and to meet uh customer", "start": 9303.16, "end": 9309.6}, {"text": "demand and then of course new funding that's being invested so what we have in the base budget is a half% increase", "start": 9309.6, "end": 9316.76}, {"text": "really to deal with operational needs another 1.2% increase to deal with uh", "start": 9316.76, "end": 9323.2}, {"text": "congestion and to accommodate growth and finally another 1.9% increase which is", "start": 9323.2, "end": 9329.64}, {"text": "really the uh delivery of the LRT lines and the connecting bus networks again uh", "start": 9329.64, "end": 9336.24}, {"text": "subject to confirmation by Metro Links so in the base budget that uh funds a", "start": 9336.24, "end": 9341.84}, {"text": "total of 3.6% increase in hours bringing the total to 9.5 million hours on the", "start": 9341.84, "end": 9349.92}, {"text": "new uh side of what what's what's being um recommended here is an additional", "start": 9349.92, "end": 9355.68}, {"text": "2.2% increase or an additional uh 3,95 hours uh really to address midday", "start": 9355.68, "end": 9363.439}, {"text": "evening and weekend service on all three modes and that will help with our reliability uh so by the end of 2025", "start": 9363.439, "end": 9370.96}, {"text": "what we'll see is an increase of 5.8% in weekly hours or a total of 9.6", "start": 9370.96, "end": 9376.6}, {"text": "million total hours for 2025 next", "start": 9376.6, "end": 9381.64}, {"text": "slide so when we look at our ridership experience what we see is that hybrid work travel patterns have now stabilized", "start": 9381.64, "end": 9388.72}, {"text": "normalized within our with commuters still continuing to come into the office", "start": 9388.72, "end": 9394.319}, {"text": "about three times a week and so we still see that group as being about 54% of 20", "start": 9394.319, "end": 9400.72}, {"text": "uh 19 levels however what we're also seeing is that there's some new seasonality uh changes that we", "start": 9400.72, "end": 9407.56}, {"text": "experienced in 2024 that may really um uh change the", "start": 9407.56, "end": 9413.12}, {"text": "established monthly Revenue experience or trajectory that we have typically seen in the past so we' tried to adjust", "start": 9413.12, "end": 9420.6}, {"text": "for some of this Revenue uh change by using $4.5 million from our $12 million", "start": 9420.6, "end": 9427.479}, {"text": "Fair compliance Revenue uh value that's in this budget to help partially mitigate this impact but we will monitor", "start": 9427.479, "end": 9435.56}, {"text": "this uh because there's potential there potentially may be up to a $10 million risk in", "start": 9435.56, "end": 9441.439}, {"text": "2025 next slide so in order to advance uh with all", "start": 9441.439, "end": 9447.12}, {"text": "of our corporate plan priorities this budget includes a total of 15.2 million gross 5.6 million net with 7.5 million", "start": 9447.12, "end": 9456.6}, {"text": "of the $12 million that we are recapturing from Fair compliance efforts to be reinvested", "start": 9456.6, "end": 9463.72}, {"text": "here and in other cases we are using either existing resources and we are are", "start": 9463.72, "end": 9469.08}, {"text": "seeking provincial funding all in an effort to minimize costs so uh we could", "start": 9469.08, "end": 9475.439}, {"text": "see from the left to the right a series of efforts really to focus in on building and working with our our", "start": 9475.439, "end": 9481.84}, {"text": "Workforce and our our folks there are training and um apprenticeship programs", "start": 9481.84, "end": 9487.12}, {"text": "so we are seeking skills development funding to do that addressing things like our Recruitment and Retention as", "start": 9487.12, "end": 9493.08}, {"text": "well as looking at yard safety um in our rail facilities the $9 million amount of", "start": 9493.08, "end": 9499.52}, {"text": "course is really the focus of service and safety and the uh 65 million it", "start": 9499.52, "end": 9504.6}, {"text": "speaks to the amount of money that's in this budget uh for improved service reliability and that is being augmented", "start": 9504.6, "end": 9511.92}, {"text": "by uh a pilot that we're doing around bunching and gapping to look at reliability on key bus routes adding", "start": 9511.92, "end": 9519}, {"text": "some staff to deal with response times on on routes as well we also have a", "start": 9519, "end": 9524.279}, {"text": "pilot that we are proceeding with this year to look at station management and cleanliness in key six key stations and", "start": 9524.279, "end": 9531.92}, {"text": "also we uh thank thanks uh to the city have additional 10 Outreach workers", "start": 9531.92, "end": 9538.12}, {"text": "through the shelter budget that's funding um more staff to help us with uh", "start": 9538.12, "end": 9543.68}, {"text": "homelessness in our street cars o overnight uh routs and finally we're including some funds here to ensure that", "start": 9543.68, "end": 9550.68}, {"text": "we've got our asset management um uh programs in place one in particular of", "start": 9550.68, "end": 9556.479}, {"text": "note is our work cards that have taken on a higher level of Duty with from Capital uh activity that we are", "start": 9556.479, "end": 9564.12}, {"text": "undertaking um the third area which is our the 200,000 now that's being funded from Ontario Toronto uh New Deal funding", "start": 9564.12, "end": 9571.279}, {"text": "as well but it's an additional investment to augment our L LRT operations so we can focus on assessing", "start": 9571.279, "end": 9579.72}, {"text": "our customer demand and satisfaction on those two lines as well we've got another 200,000", "start": 9579.72, "end": 9586.72}, {"text": "really to protect us now and into the future so so we have some augmentation here to support our cyber security", "start": 9586.72, "end": 9593.319}, {"text": "capacity and to begin our resiliency program for which we have Capital funding that's been added in", "start": 9593.319, "end": 9600.04}, {"text": "2025 and finally uh as part of our efforts to protect our Revenue there is", "start": 9600.04, "end": 9605.88}, {"text": "a an expansion of Staffing here to for our Fair compliance program uh that will see additional", "start": 9605.88, "end": 9612.64}, {"text": "resources added onto basically our bus Network and through our bus uh stations", "start": 9612.64, "end": 9618.92}, {"text": "so we we can increase our presence in the system so this also helps with our safety um customer safety as well and so", "start": 9618.92, "end": 9626.88}, {"text": "there are uh additional resources of about [Music] 55 uh Fair inspectors and ATT 10 special", "start": 9626.88, "end": 9634.64}, {"text": "constables and you can see here here's the net amount from the 12 million of", "start": 9634.64, "end": 9639.8}, {"text": "fair Revenue that's being um used to help offset this", "start": 9639.8, "end": 9646.16}, {"text": "overall so well we spoken very high level hours um this next slide really", "start": 9646.16, "end": 9652.08}, {"text": "gives you a sense of some how those targeted uh Investments are going to be", "start": 9652.08, "end": 9657.56}, {"text": "used to improve service reliability and the customer experience beginning in 2025 so we've highlighted um where those", "start": 9657.56, "end": 9665.56}, {"text": "investments will be targeted uh both in terms of our lines and Our Roots as well", "start": 9665.56, "end": 9670.8}, {"text": "as uh those areas in which our pilot for station cleanliness as as well as our", "start": 9670.8, "end": 9676.6}, {"text": "bunching and gapping pilot uh will be focused so finally as we look out to the following", "start": 9676.6, "end": 9683.68}, {"text": "two years the TTC will continue to face Financial challenges the amounts that we've identified for 26 and 2027 are", "start": 9683.68, "end": 9692.08}, {"text": "minimum amounts as they do not include funding for any new service priorities or cost of living adjustments Beyond q1", "start": 9692.08, "end": 9699.64}, {"text": "2027 when those contracts are set to expire and so in 2027 we see both the", "start": 9699.64, "end": 9706.64}, {"text": "next next round of collective bargaining but also the New Deal funding all expiring at the same time and we know", "start": 9706.64, "end": 9713.399}, {"text": "that there is work being done um on 2.0 but it is uh important that we highlight", "start": 9713.399, "end": 9720.6}, {"text": "for you the upcoming pressures in the TTC budget um and that they do point to", "start": 9720.6, "end": 9725.92}, {"text": "the need for a sustainable funding model that can keep Pace with providing a safe", "start": 9725.92, "end": 9731.04}, {"text": "reliable and affordable service not just today but as we look to the Future and we know that this population growth as", "start": 9731.04, "end": 9738.12}, {"text": "well as new you know expansion uh with the provincial projects that will all um", "start": 9738.12, "end": 9743.16}, {"text": "come forward um in the in the near future okay next let's move on to our", "start": 9743.16, "end": 9749.04}, {"text": "Capital program uh so the TTC has stewardship of", "start": 9749.04, "end": 9755.279}, {"text": "uh 26 just over 26 billion in in capital assets that are used or required to", "start": 9755.279, "end": 9760.92}, {"text": "deliver our services and they're outlined here next slide and so to guide the", "start": 9760.92, "end": 9767.319}, {"text": "stewardship of our assets we have a 15year capital investment plan that's updated annually uh with the budget", "start": 9767.319, "end": 9774.279}, {"text": "process as per board and Council Direction and so in 2025 this updated uh", "start": 9774.279, "end": 9780.88}, {"text": "capital investment plan now totals 53.4 billion and so just to highlight what", "start": 9780.88, "end": 9787.479}, {"text": "that looks like essentially there's 5.1 billion in new funding that is being", "start": 9787.479, "end": 9794.04}, {"text": "applied to the 10-year Capital plan that actually moves previously unfunded", "start": 9794.04, "end": 9799.2}, {"text": "capital projects that were in the CIP last year above the Line is now funded", "start": 9799.2, "end": 9804.479}, {"text": "and increases the funded portion of that 15year plan from 26% to", "start": 9804.479, "end": 9810.2}, {"text": "31% most of that going to state of good repair also reduces our backlog by", "start": 9810.2, "end": 9815.319}, {"text": "almost 50% but as a rolling plan we have had to update it so there's another 5.5 billion", "start": 9815.319, "end": 9821.72}, {"text": "that's being added some of it for Accelerated state of good repair work because of asset condition primarily in", "start": 9821.72, "end": 9829.359}, {"text": "our Subway and surface track uh and some key equipment but also to add incremental transform to funding as well", "start": 9829.359, "end": 9837.439}, {"text": "as Net Zero uh cost estimates so as we integrate that those uh requirements", "start": 9837.439, "end": 9843.88}, {"text": "into our Capital work we've started to identify what those numbers are next slide so this is just a little bit more", "start": 9843.88, "end": 9851.2}, {"text": "to understand the shift between 24 and 25 so to your left we would have said uh", "start": 9851.2, "end": 9857.76}, {"text": "last year that our un funded uh Capital portion of our CIP is 35.5 billion but", "start": 9857.76, "end": 9864}, {"text": "you can see below the 5.1 billion in items that have actually uh now have", "start": 9864, "end": 9869.92}, {"text": "been funded so that's the good news and so on the right hand side it's Now 37", "start": 9869.92, "end": 9875.64}, {"text": "billion unfunded and these are the key additions that contribute to to really a", "start": 9875.64, "end": 9881.56}, {"text": "SWOT between what has been funded and now what's been added uh for this", "start": 9881.56, "end": 9887.16}, {"text": "round okay now to our year Capital plan so highlights for our 10-year", "start": 9887.16, "end": 9893.24}, {"text": "Capital plan so this Capital plan of 16 billion now includes the matching uh 1.5", "start": 9893.24, "end": 9900.479}, {"text": "billion in federal and provincial funding for the 55 replacement uh subway", "start": 9900.479, "end": 9906.04}, {"text": "trains online to we are now in a procurement process and through a blackout period And so we've moved ahead", "start": 9906.04, "end": 9912.16}, {"text": "on on that it also provides 1.2 billion as the city share for approximately 700", "start": 9912.16, "end": 9919.2}, {"text": "e buses and 900 uh more charging stations that reflects the next fiveyear", "start": 9919.2, "end": 9924.96}, {"text": "uh Fleet requirements for our bus uh Fleet the reallocated funding that", "start": 9924.96, "end": 9931.24}, {"text": "Council approved for the gardener in the dawn Valley Parkway um has been uh allocated to fund our Fleet overhaul", "start": 9931.24, "end": 9939}, {"text": "program so that that pretty much F fully fulfills that and we are happy or", "start": 9939, "end": 9945.24}, {"text": "thankful for that this Capital plan also upgrades critical uh Subway systems", "start": 9945.24, "end": 9950.439}, {"text": "infrastructure with additional 368 million and it funds a major control center that is required it has", "start": 9950.439, "end": 9957.76}, {"text": "interdependencies uh with the city as well with the provincial Ontario line and finally we've added 67 billion to", "start": 9957.76, "end": 9965.08}, {"text": "advance our Innovation sustainability uh program that the board approved in", "start": 9965.08, "end": 9971.2}, {"text": "2024 so just to give you a sense of uh where this additional funding is coming from so you can see down starting at the", "start": 9971.2, "end": 9979.08}, {"text": "bottom of this um bar chart we had 11.3 billion in base funding which is coming", "start": 9979.08, "end": 9984.92}, {"text": "from the prior years 1.3 billion which includes the 500", "start": 9984.92, "end": 9990.04}, {"text": "million approved by Council that has given us the the ability to repurpose", "start": 9990.04, "end": 9995.24}, {"text": "what we've done um in internally as well as deal with the the overhaul money uh", "start": 9995.24, "end": 10001.88}, {"text": "1.2 that's been added for the uh five-year uh bus uh procurement 1.1 of", "start": 10001.88, "end": 10010.399}, {"text": "additional funding there that's allowing us uh uh to have additional funds due to", "start": 10010.399, "end": 10015.76}, {"text": "the extended uh extension of the uh CBF per council's approval and finally the 1", "start": 10015.76, "end": 10022.12}, {"text": "and a half billion from the matching funds that have now been unlocked next slide so as a result of", "start": 10022.12, "end": 10029.04}, {"text": "that 51 uh 5.1 billion we're now able to fund uh immediate state of good repair", "start": 10029.04, "end": 10035.6}, {"text": "projects that were really critical for the TTC and you can see that um uh these", "start": 10035.6, "end": 10042.52}, {"text": "were all identified as key priorities that were were critical to the continued safety reliability of our program so on", "start": 10042.52, "end": 10049.64}, {"text": "the subway side we had of course the trains state of good repair uh programs", "start": 10049.64, "end": 10055.2}, {"text": "as well as uh our overhaul for our subway trains they have now all been funded procurement of the next first", "start": 10055.2, "end": 10062.279}, {"text": "five years plus our bus midlife now have been funded our state of good repair for", "start": 10062.279, "end": 10067.88}, {"text": "our street car in the first five years has been funded as well as our major control center so we've been able to", "start": 10067.88, "end": 10074.319}, {"text": "allocate that money across uh all areas so just to give you uh one final", "start": 10074.319, "end": 10081.359}, {"text": "impact of the funding that Council approved um our overhaul programs now uh", "start": 10081.359, "end": 10087}, {"text": "for Subway and and uh street car have been fully funded over the 10-year", "start": 10087, "end": 10092.279}, {"text": "period for Subway and in the first 5 years for street car um which is uh very", "start": 10092.279, "end": 10098.2}, {"text": "significant for us when we look at our bus overhaul that red area was of deep concern to the TTC because we really did", "start": 10098.2, "end": 10105.399}, {"text": "not have sufficient funds that has now been funded and then finally we have uh", "start": 10105.399, "end": 10111.16}, {"text": "our bus procurement so just to uh provide the final breakdown on our capital budget", "start": 10111.16, "end": 10117.96}, {"text": "you can see where the money comes from 45% from uh city building fund the", "start": 10117.96, "end": 10124.68}, {"text": "provincial and federal government combined 34% when you look at the other amounts uh that's another 21% so", "start": 10124.68, "end": 10131.96}, {"text": "essentially 66% from City uh funding sources and our intergovernmental", "start": 10131.96, "end": 10137.6}, {"text": "Partners 34% 68% of this is going to state of good repair this next slide just", "start": 10137.6, "end": 10144.08}, {"text": "provides an overview how that $6 billion program is allocated by our various portfolios key point is that over 60% or", "start": 10144.08, "end": 10152.319}, {"text": "10.2 billion is dedicated to state of good repair and capacity improvements in our subway system", "start": 10152.319, "end": 10159.319}, {"text": "next slide so by prioritizing state of good repair with the additional funding we've received our backlog has almost", "start": 10159.319, "end": 10167.2}, {"text": "decreased by half so last year when I was here before you we saw it rising to about 8.2 billion or tracking at about", "start": 10167.2, "end": 10175}, {"text": "20.7% of our asset value uh today we've made because of the progress we've made", "start": 10175, "end": 10181.2}, {"text": "we're down to 10.7% um as a result or 4.3 billion but", "start": 10181.2, "end": 10187.399}, {"text": "neas say there's still a a backlog so despite this progress um", "start": 10187.399, "end": 10192.96}, {"text": "there are still uh key unfunded Capital needs that amount to the 37 billion and", "start": 10192.96, "end": 10199.12}, {"text": "while they're all beneficial to the TTC the state of good repair remains our key priority as noted in the blue box at the", "start": 10199.12, "end": 10206.84}, {"text": "bottom of this uh chart so just to wrap up so while our funding in 25 budgets", "start": 10206.84, "end": 10214.16}, {"text": "make significant Pro progress we continue to face uh challenges in the in", "start": 10214.16, "end": 10219.6}, {"text": "the near future and so the need for sustainable funding model is still required more than ever we do know that", "start": 10219.6, "end": 10226.84}, {"text": "funding the TTC is an investment we also know that it delivers economic", "start": 10226.84, "end": 10233.2}, {"text": "environmental social uh benefits that are essential to the Vitality of Toronto Ontario and Canada in fact research that", "start": 10233.2, "end": 10240.52}, {"text": "we've done with the U of has demonstrated that for every dollar invested in TTC it has a return of $714", "start": 10240.52, "end": 10249.2}, {"text": "and with that I conclude our presentation thank you okay um so folks we only have five", "start": 10249.2, "end": 10256.96}, {"text": "minutes left until lunch so I'm going to suggest we bonus ourselves and give ourselves the lunch hour starts right", "start": 10256.96, "end": 10263.6}, {"text": "now uh we're I know that every counselor has questions so we're we're going to", "start": 10263.6, "end": 10268.8}, {"text": "have to take our lunch break now um I'd move to extend but I don't think I would", "start": 10268.8, "end": 10274.359}, {"text": "make it okay so we're back Bute Lee me back at 130", "start": 10274.359, "end": 10280.239}, {"text": "sharp thank you thanks", "start": 10280.239, "end": 10286}, {"text": "everybody", "start": 10307.52, "end": 10310.52}, {"text": "e", "start": 10337.52, "end": 10340.52}, {"text": "e", "start": 10367.439, "end": 10370.439}, {"text": "e", "start": 10397.439, "end": 10400.439}, {"text": "e", "start": 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14472.92, "end": 14476.92}, {"text": "maybe we should start right now while the CFO isn't listening to the answers to the", "start": 14510.439, "end": 14516.239}, {"text": "questions okay uh uh we're going to resume this meeting we have Quorum by", "start": 14517.72, "end": 14522.76}, {"text": "way of councelor Chang is attending virtually and uh I know we have uh um", "start": 14522.76, "end": 14528.96}, {"text": "I've just been informed that we have uh other counselors coming to ask questions so we'll we'll uh we'll start with uh", "start": 14528.96, "end": 14535.439}, {"text": "whom we have on tap and and uh I think there I think there's more than one or two people uh councelor Netta did you", "start": 14535.439, "end": 14542.64}, {"text": "have TTC questions okay it seems like we've had", "start": 14542.64, "end": 14548.279}, {"text": "challenges for the TTC for years right and so my question is I have", "start": 14548.279, "end": 14554.56}, {"text": "a few questions uh what is the total amount that millions of dollars that we've lost in Fair", "start": 14554.56, "end": 14562.08}, {"text": "Invasion so through the chair through uh a study that was done um on the ground", "start": 14562.08, "end": 14568.8}, {"text": "uh to assess that uh that was 2023 the total value is $140", "start": 14568.8, "end": 14573.88}, {"text": "million and it comes from various uh parts of the system between bus street", "start": 14573.88, "end": 14579.84}, {"text": "car uh and stations okay so how I didn't hear what's the amount 140 140 million that", "start": 14579.84, "end": 14588.159}, {"text": "we've lost in Revenue right based on a study done in 2023 right okay so what is", "start": 14588.159, "end": 14593.239}, {"text": "the plan great so what is the plan to reduce that and start getting people paying so", "start": 14593.239, "end": 14600.159}, {"text": "through the chair uh we actually had a plan an action plan that went to our board uh in July and it had uh really", "start": 14600.159, "end": 14606.8}, {"text": "four types of uh uh four kind of pillars that we were uh focusing on of course", "start": 14606.8, "end": 14613.04}, {"text": "one is around education because there's a lot of work that needs to be done uh particularly with our youth um and how", "start": 14613.04, "end": 14619.12}, {"text": "to education campaigns one that kind of looks at our environment uh one looks at", "start": 14619.12, "end": 14624.359}, {"text": "kind of equity considerations and the fourth e is enfor enforcement of course", "start": 14624.359, "end": 14629.8}, {"text": "and so we began with the approval of that plan we began uh in the fall in Earnest uh to lay out all the actions", "start": 14629.8, "end": 14636.76}, {"text": "and start implementing the actions our first Focus was in our stations uh and", "start": 14636.76, "end": 14642.04}, {"text": "so and particularly in our crash Gates and so we've closed 56 of our 71 crash", "start": 14642.04, "end": 14647.199}, {"text": "Gates uh through the fall with the balance to be closed in in uh the first quarter and we looked at all all of the", "start": 14647.199, "end": 14653.319}, {"text": "gaps we've also done a series of test pilots uh whether it's at our bus", "start": 14653.319, "end": 14658.56}, {"text": "stations uh looking at our legal entries and that has helped inform the process going forward and for 2025 our focus is", "start": 14658.56, "end": 14666.64}, {"text": "in our bus because that has our highest value a fair Revenue loss which is about", "start": 14666.64, "end": 14671.76}, {"text": "$76 million okay so have you looked at bringing it back to the way it was", "start": 14671.76, "end": 14677.8}, {"text": "before we uh start started uh opening all the doors of the street cars and the", "start": 14677.8, "end": 14683.199}, {"text": "buses to allow people to come on uh going back to the way it was where there's just one access point and that", "start": 14683.199, "end": 14689.439}, {"text": "people actually pay when they get into the uh Transit so to be fome in our", "start": 14689.439, "end": 14694.479}, {"text": "action plan we have identified that we will as a really third step in this is", "start": 14694.479, "end": 14701.239}, {"text": "to just look at the sort of business case or the policy implications service implications against the fair Revenue", "start": 14701.239, "end": 14708.439}, {"text": "elements of what would it mean to go uh away from the current policy evolved or board", "start": 14708.439, "end": 14714.199}, {"text": "we have made no decision and won't be but we'll doing an assessment and we'll bring that to the board for their", "start": 14714.199, "end": 14720}, {"text": "deliberation but to be clear we need to look at those service level implications of closing the back doors because they", "start": 14720, "end": 14726.159}, {"text": "were opened on the basis of keeping the system reliable against the fair evasion", "start": 14726.159, "end": 14731.52}, {"text": "and really see what are those trade-offs we haven't done that part of the work yet but that will just be there so that", "start": 14731.52, "end": 14737.04}, {"text": "we can assess it the board can consider it and determine how to proceed well if we've lost millions of dollars on that", "start": 14737.04, "end": 14743.199}, {"text": "wouldn't the best to try to go back and not open all the doors and this way we", "start": 14743.199, "end": 14749.8}, {"text": "can actually save re as save money uh rather than lose millions of dollars a", "start": 14749.8, "end": 14755.439}, {"text": "year um through through the chair as our CFO mentioned obviously with the allo", "start": 14755.439, "end": 14760.92}, {"text": "boarding one of the advantages of that is increasing reliability and the speed of our vehicles and so there's always", "start": 14760.92, "end": 14766.239}, {"text": "that balance having said that on some of our other routes where you don't have the same passenger volumes that you", "start": 14766.239, "end": 14772.159}, {"text": "would say on a really busy route rout where we we need to get people on and off the bus quickly um what we have been", "start": 14772.159, "end": 14777.64}, {"text": "doing there is actually not having our operators open those back doors and getting people to funnel through the", "start": 14777.64, "end": 14782.8}, {"text": "front in an effort to um um encourage Fair payment um as I think everyone", "start": 14782.8, "end": 14788.76}, {"text": "knows with some of the issues we had with assaults on operators um the our operators the TTC have largely removed", "start": 14788.76, "end": 14796.12}, {"text": "themselves from being a fair Checker or you know kind of in the business of fair", "start": 14796.12, "end": 14801.159}, {"text": "compliance um so while front door boarding we do think has a definite benefit for fair compliance again trying", "start": 14801.159, "end": 14807.56}, {"text": "that right now on a bunch of roots but also trying to balance between um any impact that might have on reliability", "start": 14807.56, "end": 14813.88}, {"text": "and and speed can I ask one more question um so as far as bunching that's", "start": 14813.88, "end": 14819.68}, {"text": "been an issue for years as well so isn't because you see a lot of that with", "start": 14819.68, "end": 14825.56}, {"text": "buses on Jane Street even the street cars so you got five buses and the", "start": 14825.56, "end": 14830.6}, {"text": "second third fourth bus is empty but yet they're all at the stop at at the same", "start": 14830.6, "end": 14835.64}, {"text": "time so isn't that management a management issue there on training like", "start": 14835.64, "end": 14841.64}, {"text": "why are they going out at the same time and so there has to be some sort of", "start": 14841.64, "end": 14847.6}, {"text": "schedule because it's ridiculous when you have empty buses and uh then we talk", "start": 14847.6, "end": 14853.399}, {"text": "about improving service well we're not improving service by doing that so what is the", "start": 14853.399, "end": 14858.72}, {"text": "plan the chair part of the plan in this budget and it's work we're already doing too but and enhance it is have exactly", "start": 14858.72, "end": 14865.199}, {"text": "what the the counselor's asked about is more active route management and so on some of these roots that are performing", "start": 14865.199, "end": 14870.279}, {"text": "more poorly um that we would have on fi in the field on Route management to make sure that that those flows are improved", "start": 14870.279, "end": 14877.119}, {"text": "um it's one thing to make sure that your bus leaves its station or Depot on time", "start": 14877.119, "end": 14883.119}, {"text": "but with as busy a city as Toronto is and as busy as our streets are we want to make sure that the flow is happening and the passengers are being served so", "start": 14883.119, "end": 14889.52}, {"text": "one of the um the commitments and funding in this budget is to actually look at some of our poorest performing", "start": 14889.52, "end": 14895.6}, {"text": "Roots where we're seeing that bunching and gapping and dedicating those uh root supervisory roles to that so that they", "start": 14895.6, "end": 14901.6}, {"text": "will start to increase the the flow of buses thank", "start": 14901.6, "end": 14907.92}, {"text": "you okay uh thank you uh uh I'm G I'm going to check in virtually uh uh", "start": 14907.92, "end": 14914.52}, {"text": "councelor Sachs councelor Sachs you want to proceed yes please thank you um yes", "start": 14914.52, "end": 14921.359}, {"text": "thank you TTC team um following up on counselor", "start": 14921.359, "end": 14926.88}, {"text": "NADA the fair cheating that you told us at at the board that the 140 million", "start": 14926.88, "end": 14932.92}, {"text": "didn't cover all losses the actual loss was probably more like 150 million how", "start": 14932.92, "end": 14938.56}, {"text": "long will it take to get that back to the level that it was in 2019 when the", "start": 14938.56, "end": 14944.279}, {"text": "auditor general said it was unacceptably", "start": 14944.279, "end": 14948.521}, {"text": "high question how long things get hold", "start": 14951.159, "end": 14955.359}, {"text": "about I'll try to answer that question um I think that when the auditor did her", "start": 14957.68, "end": 14963.399}, {"text": "uh particular audit which was back in 2018 it was a slightly different world I think Co has had an impact and we know", "start": 14963.399, "end": 14969.72}, {"text": "that all transit authorities are are being impacted and and you may have heard about the situation in New York", "start": 14969.72, "end": 14975.88}, {"text": "where their Fair evasion rates at 40% even with many uh efforts there and so", "start": 14975.88, "end": 14981.64}, {"text": "our journey here we're at about a about 12% 11.9 was based on that estimate pre", "start": 14981.64, "end": 14987.76}, {"text": "I believe pre uh that audit with the AG was at about 7% so for us it's about a 5% change", "start": 14987.76, "end": 14995.64}, {"text": "based on your question and we believe that it'll probably take a couple of years understanding that it there's also", "start": 14995.64, "end": 15001.6}, {"text": "a cultural shift here and that in particular it is uh a fair amount of", "start": 15001.6, "end": 15007.359}, {"text": "work to to get this back uh to where it may have been preo um and so all the actions that we", "start": 15007.359, "end": 15014.84}, {"text": "are taking is to try to address those uh as effectively as we can and maybe through the chair if I could just add", "start": 15014.84, "end": 15021.359}, {"text": "I'm not not to be um a downer but there will always be some levels of fair evision uh every system in the world has", "start": 15021.359, "end": 15027.72}, {"text": "it and so I think what we're doing right now is working as Josie described on our journey to make sure that we are yes of", "start": 15027.72, "end": 15033.96}, {"text": "course increasing enforcement we've got an action plan to do that but the same time making sure that fairs are", "start": 15033.96, "end": 15039.119}, {"text": "accessible affordable and are services at a level where people actually want to choose um to to ride with the", "start": 15039.119, "end": 15047.159}, {"text": "TTC I understood remember we have limited time so please try to answer the question so mik uh you're sing a couple", "start": 15047.159, "end": 15054.279}, {"text": "of years but of the 150 million loss you're only expecting to reduce about 7", "start": 15054.279, "end": 15059.72}, {"text": "and a half million this year how much are you expecting to reduce it next year so through the chair the actual amount", "start": 15059.72, "end": 15064.88}, {"text": "that we're expecting to recapture is $112 million we've used four and a half towards some of our base pressures 7 and", "start": 15064.88, "end": 15071.239}, {"text": "a half against our n enhanced um that really reflects uh a capture of revenue from", "start": 15071.239, "end": 15078.08}, {"text": "actions that are already we are have been taking and not about the future so as we uh gain the additional resources", "start": 15078.08, "end": 15086.279}, {"text": "to put into the bus Network that's really about looking forward to recapturing revenue loss that's in the", "start": 15086.279, "end": 15093.52}, {"text": "bus uh system the 12 million is really about a result of the closing of Crash", "start": 15093.52, "end": 15099.479}, {"text": "Gates and actions we've taken I just so there's no answer as to what it'll be next year um I'll keep going on page", "start": 15099.479, "end": 15107.88}, {"text": "four of the budget note it shows uh a couple of really important things uh", "start": 15107.88, "end": 15113.8}, {"text": "first of all it shows that uh the street car and bus on time rate is well below", "start": 15113.8, "end": 15121.84}, {"text": "your target well below the acceptable standards and is contributing to the lack of customer um", "start": 15121.84, "end": 15129.04}, {"text": "satisfaction now how uh you told us that construction and congestion were big parts of this", "start": 15129.04, "end": 15136.88}, {"text": "what are you doing with the city transportation Network to address those", "start": 15136.88, "end": 15142.199}, {"text": "two issues and how much of the street car Improvement is due to the changes that I led in", "start": 15142.199, "end": 15148.359}, {"text": "Chinatown um through through the chair we've been working with city the city through their congestion management plan", "start": 15148.359, "end": 15154.08}, {"text": "to address many of the issues that we Face uh in operating our vehicles in these crowded streets um in this budget", "start": 15154.08, "end": 15161.52}, {"text": "in particular we have dedicated quite a few of of an invest sizable investment", "start": 15161.52, "end": 15167.72}, {"text": "to Priority Transit and so that's a series of things that's the red paint you would see on on priority Transit", "start": 15167.72, "end": 15173.68}, {"text": "Lanes it's adding Q jump Lanes at pinch points where we are experiencing um slower movement of buses", "start": 15173.68, "end": 15180.6}, {"text": "and so that that those interventions are important part of the investment we're proposing that comes through this budget", "start": 15180.6, "end": 15186.119}, {"text": "the other thing we are doing is with the um oh sorry the other thing that's of importance that um is the Investments", "start": 15186.119, "end": 15192.8}, {"text": "that are be made in Rapid to um so we're looking to advance rapid to on we're in", "start": 15192.8, "end": 15199.199}, {"text": "consultation on Jane and looking at Duffer and BST and so those would have serious impacts on the flow of um of our", "start": 15199.199, "end": 15206.52}, {"text": "buses but then on top of it much higher levels of coordination with the city", "start": 15206.52, "end": 15211.68}, {"text": "around um construction whether it's City TTC or external construction so that", "start": 15211.68, "end": 15217.439}, {"text": "we're planning around that all right but let's get back to the the the again last", "start": 15217.439, "end": 15222.8}, {"text": "question yeah the um how much of the street car Improvement that you show shown in page", "start": 15222.8, "end": 15229.319}, {"text": "four the budget note is due to the changes I led in Chinatown and how much could you improve street car uh", "start": 15229.319, "end": 15235.399}, {"text": "performance across the system if you took the same approach in other key", "start": 15235.399, "end": 15240.8}, {"text": "areas um through the chair I don't have the specific numbers on the the root uh performance in in on Dundas in Chinatown", "start": 15240.8, "end": 15248.479}, {"text": "but I can get that for you and for the committee and we'll provide that um and then we think that that's shown with the savings there in travel times that if we", "start": 15248.479, "end": 15256.8}, {"text": "implemented similar measures on other street car routes in terms of addressing some of the parking and some of the other bottlenecks that we could see uh", "start": 15256.8, "end": 15264.479}, {"text": "improvements I I I'll get that number for um you in this committee thank you", "start": 15264.479, "end": 15271.159}, {"text": "okay I I I I note uh pretty much every budget Committee Member but I'm still working my way through uh outside budget", "start": 15271.159, "end": 15278.159}, {"text": "committee members uh councelor chernos Linn did you have questions on TTC", "start": 15278.159, "end": 15283.319}, {"text": "okay uh Castor chanti I'm torturing the chair I'm making him go", "start": 15283.319, "end": 15290.199}, {"text": "last thank you uh chair so um so I'm going to just carry on where um on the", "start": 15290.199, "end": 15298.119}, {"text": "fair Evas topic it's an important topic uh I I could tell you since", "start": 15298.119, "end": 15304.479}, {"text": "uh since 2000 I think 200 uh uh 14 and", "start": 15304.479, "end": 15310.199}, {"text": "that time frame it was around 40 million 2018 I think it went up to about 70", "start": 15310.199, "end": 15315.479}, {"text": "million I take a 4year break I come back and since twice that it's 140 million", "start": 15315.479, "end": 15321.399}, {"text": "maybe today so uh it's I think it's fair to say it it is a situation that is out", "start": 15321.399, "end": 15326.8}, {"text": "of control my question is you've got 2.6 million that you're investing we're putting 2.6 million towards mitigating", "start": 15326.8, "end": 15334.319}, {"text": "Fair evasion um and and in the hopes of saving 12 million so how did you arrive", "start": 15334.319, "end": 15340}, {"text": "with the potential 12 million saving there and um It also says here that uh", "start": 15340, "end": 15347.04}, {"text": "um 7.5 million is going to go towards uh ongoing program costs what is that", "start": 15347.04, "end": 15353.8}, {"text": "suggesting that only the net benefit might only be around 4 million did I read that", "start": 15353.8, "end": 15360.239}, {"text": "incorrectly so through the chair just to be clear the $12 million Revenue uh", "start": 15360.239, "end": 15365.279}, {"text": "Target that we've uh included in this budget represents the value that we believe we can account for in this", "start": 15365.279, "end": 15373.399}, {"text": "budget and deliver based on actions that we have taken through the fall with the", "start": 15373.399, "end": 15379.96}, {"text": "closing of our crash Gates where we have done uh 56 of 71 with the balance we", "start": 15379.96, "end": 15385.8}, {"text": "done in first quarter and a small beginning towards uh a return on some of", "start": 15385.8, "end": 15391.92}, {"text": "the new investment that we're asking for so this is really a retro capture from", "start": 15391.92, "end": 15397.76}, {"text": "actions that we have in place so of the 12 million we used 4 A5", "start": 15397.76, "end": 15403.96}, {"text": "million to help us mitigate some Revenue pressures in the base as I was referring to on the you know changing in our", "start": 15403.96, "end": 15411}, {"text": "travel patterns and S and a half sits in the new and helps uh fund that plus some", "start": 15411, "end": 15418.04}, {"text": "of the other new expense new investments in this cap in this operating budget submission what we are asking for in", "start": 15418.04, "end": 15425.08}, {"text": "terms of new resources are additional Fair inspectors and a few special constables to help us with the bus", "start": 15425.08, "end": 15432}, {"text": "Network so as recall that our existing resources only dedicated to street car", "start": 15432, "end": 15437.439}, {"text": "at one point in time our operators used to do that work there is no group of people assigned and dedicated to our bus", "start": 15437.439, "end": 15445.239}, {"text": "Network where we have the highest value so this request is about moving forward", "start": 15445.239, "end": 15451.279}, {"text": "with additional resources to help us address and put actions in place to help", "start": 15451.279, "end": 15457.279}, {"text": "address the fair evasion on our bus system okay okay I don't know if that", "start": 15457.279, "end": 15462.479}, {"text": "helps clarify it well it does somewhat but but again we have a very serious fairy Vision issue it's somewhere in the", "start": 15462.479, "end": 15468.56}, {"text": "$150 million range today um and it's the Talk of the Town I think people are", "start": 15468.56, "end": 15473.84}, {"text": "laughing at us right now we're the largest city in Canada and we're you know we we continue to let this issue", "start": 15473.84, "end": 15479.96}, {"text": "get out of control these are small measures we're taking there's going to be some benefit here but there's not", "start": 15479.96, "end": 15485.84}, {"text": "going to be great benefit I think we need some tougher action question in there C we're doing questions right now", "start": 15485.84, "end": 15493.6}, {"text": "is this uh is there any consideration in taking some of these tougher measures uh", "start": 15493.6, "end": 15499.479}, {"text": "piggybacking on what councel said single entry uh single entry uh at least an off", "start": 15499.479, "end": 15506.359}, {"text": "peak hours potentially maybe doubling of fines and and having dedicated signs in", "start": 15506.359, "end": 15512.68}, {"text": "the complete system that that is very clear that fair evasion will be punished", "start": 15512.68, "end": 15517.88}, {"text": "to the fullest extent of the law people need to know it's not a free ride we we need this system to sustain itself", "start": 15517.88, "end": 15524.56}, {"text": "councelor CIA I wonder if we could keep it to question my question is there I'm just going to take a moment before you", "start": 15524.56, "end": 15531.08}, {"text": "answer Miss levita um we are looking at people who live the transit system every", "start": 15531.08, "end": 15538.119}, {"text": "day so we don't need so much of the commentary I would welcome all of your commentary on wrapup day when I take", "start": 15538.119, "end": 15545.359}, {"text": "speeches but the questions can really quickly be addressed they're living and", "start": 15545.359, "end": 15550.92}, {"text": "breathing the system and and there is concerned as you are if you want to proceed yeah is there consideration for", "start": 15550.92, "end": 15557.359}, {"text": "tougher action um thank you through the chair thank you for the question so um as many", "start": 15557.359, "end": 15563.359}, {"text": "people know on our system we have quite an extensive Communications campaign just to address that we have signage uh all over our buses street car Subways in", "start": 15563.359, "end": 15570.68}, {"text": "stations speaking about the the benefits of paying but also the implications of", "start": 15570.68, "end": 15575.96}, {"text": "not there there is a there are fines associated with that there are notices and tickets given as a result of people", "start": 15575.96, "end": 15581.64}, {"text": "who are inspected and have hav't paid um we we are looking at every option uh in terms and and I to say we are taking", "start": 15581.64, "end": 15588.159}, {"text": "this quite seriously uh we have the the new investment does not represent the beginning of this journey we have we are", "start": 15588.159, "end": 15594.64}, {"text": "taking actions now we have seen actually good results from some of the things we've tried over the course of 2024 and", "start": 15594.64, "end": 15601.04}, {"text": "all of our metrics we study all of this are improving and certainly in the second half of the Year this is to look", "start": 15601.04, "end": 15606.359}, {"text": "at expanding as Miss levita said to our bus Network so that we can start to both educate and and uh force in on that", "start": 15606.359, "end": 15614.439}, {"text": "mode I'll leave it at that CH thank you okay thank you um uh outside committee", "start": 15614.439, "end": 15619.68}, {"text": "councelor Myers uh through you chair so just to", "start": 15619.68, "end": 15625.399}, {"text": "not to belabor the point but just to make it clear in addition to the measures that you um mentioned Josie on", "start": 15625.399, "end": 15633.96}, {"text": "on things that we're doing to combat Fair evasions we're also uh uh phasing out our Legacy fairs", "start": 15633.96, "end": 15640.359}, {"text": "and implementing body warn cameras and we've also implemented a plain close uh", "start": 15640.359, "end": 15645.8}, {"text": "Fair enforcement pilot correct correct um in addition to the $12", "start": 15645.8, "end": 15652.56}, {"text": "million Fair evasion we've also identified $ 37.2 million in", "start": 15652.56, "end": 15657.96}, {"text": "efficiencies can you say whether those efficiencies have had any spending on", "start": 15657.96, "end": 15663.239}, {"text": "any effect on services so through the chair those are sustainable efficiency measures that have no impact on service", "start": 15663.239, "end": 15670.6}, {"text": "great so if you take it together 12 million plus 37.2 million that's about $49 million that represents about a 1%", "start": 15670.6, "end": 15679}, {"text": "tax uh hike on the property tax budget correct 1.06 to be exact thank you very", "start": 15679, "end": 15684.96}, {"text": "much so is it fair to say that the TTC is doing our part to keep the tax bu the tax bill low I think we've done", "start": 15684.96, "end": 15692.04}, {"text": "everything in within our control thank you can you just detail what's happening with the unspent money uh for the", "start": 15692.04, "end": 15699.68}, {"text": "delayed openings of lines five and six which were negotiated as part of the new deal so through the chair uh the funding", "start": 15699.68, "end": 15707.479}, {"text": "that we had in our budget uh was offset by the funding from the Ontario New Deal", "start": 15707.479, "end": 15712.8}, {"text": "so only those amounts that get spent will be actually funded and essentially", "start": 15712.8, "end": 15719}, {"text": "it uh it's a net zero wash for lack of a better word so there so we do not spend", "start": 15719, "end": 15725.52}, {"text": "the money we do not get the revenue uh for the uh end of the year uh spending performance and is there any indication", "start": 15725.52, "end": 15732.279}, {"text": "if the that money will carry over beyond the new deal at this point we know that", "start": 15732.279, "end": 15737.6}, {"text": "the New Deal expires the first quarter of 2027 um there is a value that's been", "start": 15737.6, "end": 15743.08}, {"text": "given uh to the city uh to us through the city of 330 million so our hope", "start": 15743.08, "end": 15748.8}, {"text": "would be that because of the delays that we can true that up and ensure that we are maximizing the 330 million thank you", "start": 15748.8, "end": 15756.96}, {"text": "and can you just give the committee some detail on what the TTC is currently", "start": 15756.96, "end": 15762.08}, {"text": "working on to control the cost of the wheel Trans Service yeah so through the chair uh wheel trans service because of", "start": 15762.08, "end": 15769.279}, {"text": "uh changing demographics we've seen quite a spike um in new registrants and so we are looking at various things uh", "start": 15769.279, "end": 15776.159}, {"text": "one of the key things of course is implementing the family of services we have four what we call Travel trainers", "start": 15776.159, "end": 15782.52}, {"text": "where staff are in fact um uh working with individual registrant to show them how to use the system and that actually", "start": 15782.52, "end": 15789.239}, {"text": "has a cost avoidance um a savings and then cost avoidance as we can uh", "start": 15789.239, "end": 15794.64}, {"text": "determine which folks actually need to be on the Paratransit system because that's about $50 a ride uh versus being", "start": 15794.64, "end": 15801.56}, {"text": "able to use all or some portion of the system particularly as we become more accessible through our easier Access", "start": 15801.56, "end": 15807.279}, {"text": "program thank you and just to confirm we hired three travel trainers as part of", "start": 15807.279, "end": 15813}, {"text": "2024 budget and as a result we avoided $600,000 in costs that from people who", "start": 15813, "end": 15820.84}, {"text": "have taken conventional Transit but would have otherwise taken wheel trans services we actually saved that money", "start": 15820.84, "end": 15826.64}, {"text": "that was actually a savings as part of our 37 million and as we are now going into", "start": 15826.64, "end": 15833}, {"text": "2025 I'm hoping the board just as our budget meeting the board recently passed", "start": 15833, "end": 15838.88}, {"text": "uh a proposal to do a ridership growth strategy 2.0 could you just detail what", "start": 15838.88, "end": 15845.08}, {"text": "that is and also let us know about the ttc's strategy to grow non-revenue non-fair Revenue um thanks for the", "start": 15845.08, "end": 15852.56}, {"text": "question through the chair maybe in reverse order so we are looking at doing an assessment of non-fair Revenue um", "start": 15852.56, "end": 15858.84}, {"text": "opportunities and really looking around the continent and the globe to see what other systems are doing to see how we", "start": 15858.84, "end": 15863.88}, {"text": "can increase that pool of money and so obviously we do it a lot now a lot of that is uh with advertising but looking", "start": 15863.88, "end": 15869.76}, {"text": "to increase that and consider other opportunities and options there we'll also as you said with the motion passed", "start": 15869.76, "end": 15876.279}, {"text": "just recently at our budget uh begin the work of a ridership growth strategy that", "start": 15876.279, "end": 15882}, {"text": "will be looking at ways that we can obviously make the service more attractive and and enhance it so that", "start": 15882, "end": 15887.359}, {"text": "people come back to the service um but also do the necessary work to I would say um for lack of a description Market", "start": 15887.359, "end": 15893.92}, {"text": "what we have and what's out there and communicate with all their different customer bases and ridership groups", "start": 15893.92, "end": 15899.199}, {"text": "thank you and just the final question for uh Steve coni um is there any other", "start": 15899.199, "end": 15905}, {"text": "agency in the city of Toronto that has successfully cut its state of good repair backlog by 50%", "start": 15905, "end": 15912.72}, {"text": "uh to the chair other than the TTC to the chair um I don't believe that", "start": 15914.239, "end": 15920.52}, {"text": "there's any other agency that would have a backlog that as significant so off the top of my head I I can't quite think of", "start": 15920.52, "end": 15928.359}, {"text": "it it's okay thank you very much let's go there always find out the answer to a", "start": 15928.359, "end": 15934.399}, {"text": "question offline before you ask it no it is an achievement we we justest", "start": 15934.399, "end": 15942.52}, {"text": "thank you councelor rers okay uh I am going to take it into committee now and I'm going to start", "start": 15942.52, "end": 15948.479}, {"text": "virtually uh councelor Jang you had some", "start": 15948.479, "end": 15952.8}, {"text": "questions yes I do thank you Madame speaker uh so I think I heard the answer", "start": 15954.399, "end": 15960.119}, {"text": "recently can you just share the cost uh per ride for wheel", "start": 15960.119, "end": 15966.159}, {"text": "trans so through the chair it's roughly about $50 per ride through our our", "start": 15966.159, "end": 15971.56}, {"text": "service and um is there a budget in this uh what", "start": 15971.56, "end": 15977.88}, {"text": "is proposed to fix the intercom system um through through the chair um", "start": 15977.88, "end": 15985.64}, {"text": "do you mean the intercom like the subway announcement system yes yes um there", "start": 15985.64, "end": 15992.399}, {"text": "there it is not new money in this budget to address that but we are working on that both the on train which is a more", "start": 15992.399, "end": 15999.199}, {"text": "difficult situation because of the the the train manufact facturer but looking at ways um to enhance not only the how", "start": 15999.199, "end": 16006.8}, {"text": "audible the um the system is at our stations but also in our I would say", "start": 16006.8, "end": 16013.04}, {"text": "enhancing the way we communicate with customers when there has been um laser", "start": 16013.04, "end": 16018.6}, {"text": "for the the train fix because many residents including myself when we're on", "start": 16018.6, "end": 16023.64}, {"text": "the train and something has happened and you hear this fuzzy voice no one knows what's happening and if it were a", "start": 16023.64, "end": 16030.52}, {"text": "dangerous situation no one would know no so I think there it should be a prioritization to this and I'm not", "start": 16030.52, "end": 16037.159}, {"text": "hearing that is is this achievable in the coming year so through the chair if", "start": 16037.159, "end": 16042.279}, {"text": "I may um there is about $15 million targeted to various uh changes in the", "start": 16042.279, "end": 16049.239}, {"text": "stations and one of the things that we are doing is we're we're exploring we're doing a proof of concept to look at the", "start": 16049.239, "end": 16055.479}, {"text": "PA system to replace that for uh uh for passengers at priority stations uh so we", "start": 16055.479, "end": 16062.6}, {"text": "are actually doing something I'm talking about in the cars um through the chair", "start": 16062.6, "end": 16068.08}, {"text": "on um for on the vehicles what we're trying to do is while we're trying to have the technology fixed with our", "start": 16068.08, "end": 16074.08}, {"text": "supplier of our trains which is way longer and more difficult than we would like but something we think is a priority we're actually starting to use", "start": 16074.08, "end": 16080.88}, {"text": "our our our operators on the trains making individual announcements much more often and those we actually audit", "start": 16080.88, "end": 16088}, {"text": "those and those have been from our we hear from our customers those human beings making those announcements on", "start": 16088, "end": 16093.04}, {"text": "train are more audible but there's still much work to do and we're seized with it um but it is a difficult process in", "start": 16093.04, "end": 16098.84}, {"text": "dealing with both the technology and the cost with our train Prov our train so", "start": 16098.84, "end": 16103.92}, {"text": "they walk car to car and make the announcement or they have a different they would they would do it from the", "start": 16103.92, "end": 16109.359}, {"text": "booth on a different system than the one that would be the system that announces stops and things like", "start": 16109.359, "end": 16114.8}, {"text": "that so there isn't a very short line or even a direct budget that will fix this", "start": 16114.8, "end": 16125.08}, {"text": "quickly I think through the chair the fix we're seeing that has been well received is that human beings making", "start": 16125.08, "end": 16131.72}, {"text": "announcements through the intra system as opposed to the more mechanized ones um and so that's something that we're", "start": 16131.72, "end": 16136.96}, {"text": "doing more of and I think those are more audible the there is a bigger fix and certainly online to um that is a longer", "start": 16136.96, "end": 16144.399}, {"text": "wait because those are our older trains and so Sor longer wait how", "start": 16144.399, "end": 16150.64}, {"text": "long through through the chair um we we are working on this right now um I guess", "start": 16150.68, "end": 16157.08}, {"text": "my question I can't ask a question um through the chair we there there different timelines based on each of our", "start": 16157.08, "end": 16162.199}, {"text": "line one and line two trains um and it's a a journey of continual Improvement let's put that way okay okay so uh you", "start": 16162.199, "end": 16171}, {"text": "know everyone or many people are celebrating the a fair free but would", "start": 16171, "end": 16177.279}, {"text": "like to know if we did raise the fair by 10 cents What would would that what kind", "start": 16177.279, "end": 16183.359}, {"text": "of Revenue would that generate so through the chair if we were", "start": 16183.359, "end": 16188.479}, {"text": "to uh increase 10 cents across allir types that would generate this year sort", "start": 16188.479, "end": 16193.52}, {"text": "of effect of April 1st about almost uh 23 A5 million uh that would annualize to", "start": 16193.52, "end": 16199.64}, {"text": "about 31 million uh for the full year and what's happening to maximize", "start": 16199.64, "end": 16206.52}, {"text": "the advertising space that's on the subway cars CU I for many years now I've", "start": 16206.52, "end": 16212.319}, {"text": "seen many empty slots it's improved a little bit recently but I don't know", "start": 16212.319, "end": 16217.64}, {"text": "that it's being maximized uh in terms of garnering any", "start": 16217.64, "end": 16222.8}, {"text": "Financial uh benefits um through the chair um we have a deal with Patterson", "start": 16222.8, "end": 16228.159}, {"text": "advertising and so they sell our ad space um obviously through the pandemic that that those sales of those spaces", "start": 16228.159, "end": 16234.76}, {"text": "went down with fewer eyeballs on our trains they we're also learning that static advertising is just less", "start": 16234.76, "end": 16240.72}, {"text": "desirable for people who want to Market so we're doing a few things we're obviously working with our partner to", "start": 16240.72, "end": 16246.04}, {"text": "look at more innovative ways of of selling that advertising space and even looking at maybe different classes of", "start": 16246.04, "end": 16251.439}, {"text": "advertising where it could be going to more local uh buyers of space like Bas", "start": 16251.439, "end": 16256.64}, {"text": "um the other thing we're looking at doing is converting as as we can with budget to digital because digital does", "start": 16256.64, "end": 16263.56}, {"text": "sell it also is more Dynamic for us so that we can have you know customer messaging on that when needed and so we", "start": 16263.56, "end": 16269.479}, {"text": "are actually working um with them and have been meeting meeting with quite actively to look at kind of a new I would say enhanced plan of how we can", "start": 16269.479, "end": 16276.92}, {"text": "support the sale of those existing spaces and looking at new ones because obviously the non-fair revenue is", "start": 16276.92, "end": 16283.279}, {"text": "welcome but um just animates a space too and so you know customers aren't seeing empty spaces also looking at ways that", "start": 16283.279, "end": 16289.8}, {"text": "we can put our own messaging into those empty spaces too thank you those are my questions", "start": 16289.8, "end": 16295.68}, {"text": "thank you councelor uh Deputy Mayor Morley oh you're fine oh okay um taking", "start": 16295.68, "end": 16302.92}, {"text": "it into committee uh Deputy Mayor Meli thank you um Madam chair I think I", "start": 16302.92, "end": 16309.04}, {"text": "heard this number earlier I just want to confirm annually uh Revenue loss of fair Invasion it's about 12% uh corresponding", "start": 16309.04, "end": 16315.239}, {"text": "to $150 million chair uh 11.9% based on the last", "start": 16315.239, "end": 16321.479}, {"text": "audit 14.9 million sorry it's so hard to hear in here how much 140. n million", "start": 16321.479, "end": 16329.88}, {"text": "11.9% okay we also know there's some more through partial uh fairs coming", "start": 16329.88, "end": 16335.8}, {"text": "through the fair box okay um the the New Deal required us to invest in safety um", "start": 16335.8, "end": 16343.88}, {"text": "how are we investing through safety I will note that in 2023 we invested in", "start": 16343.88, "end": 16349.119}, {"text": "special Constable streets to homes M do teams uh Toronto police who are here today they they put in hours too all", "start": 16349.119, "end": 16355.88}, {"text": "towards that so how what additional Investments are you making in safety this year okay so through the chair", "start": 16355.88, "end": 16362.439}, {"text": "obviously we've stabilized that program that's still there uh through our shelter budget uh we have uh 10 more", "start": 16362.439, "end": 16369.399}, {"text": "Outreach workers who are joining us um and they will be riding the overnight street car uh routes basically Spadina", "start": 16369.399, "end": 16376.88}, {"text": "Queen Kingston Road in Carlton to help us with uh those who might be homeless overnight so they so we're adding there", "start": 16376.88, "end": 16384.719}, {"text": "we believe that adding the resources for our Fair inspectors and special constables adding more presence in the", "start": 16384.719, "end": 16390.279}, {"text": "system also contrib Utes to um uh our safety issues uh as well as we are", "start": 16390.279, "end": 16397.719}, {"text": "working on uh a new model of station uh cleanliness and Staffing so we're adding", "start": 16397.719, "end": 16403.719}, {"text": "more station uh group managers onto the stations as well as janitors so that adds about 12 more people there um as", "start": 16403.719, "end": 16410.879}, {"text": "well as four more Transit control uh resources to help us uh through the system we also have stuff in our Capital", "start": 16410.879, "end": 16417.799}, {"text": "plan around um elements and this 15 million Target inv ments is around", "start": 16417.799, "end": 16423.119}, {"text": "looking at the look and feel of stations so that it's cleaner we have areas of construction so that people feel a", "start": 16423.119, "end": 16428.799}, {"text": "little bit more um uh safe but of course there's work also around platform Edge", "start": 16428.799, "end": 16434.48}, {"text": "tiles and uh our camera strategy street car cameras Etc Great um what amount of", "start": 16434.48, "end": 16441.84}, {"text": "Revenue could be generated with a 10cent fair increase I know we've intentionally not proposing that but what is the", "start": 16441.84, "end": 16447.959}, {"text": "equivalent revenue of that on a full year it's about 31 it's 31.2 million and", "start": 16447.959, "end": 16453.4}, {"text": "April 1 effective dates about 23 and a half okay um this year your additional", "start": 16453.4, "end": 16459.959}, {"text": "costs are 6.5% corresponding to 85 million is that correct that's correct next year you're projected to be 120", "start": 16459.959, "end": 16466.52}, {"text": "million that's correct what's the main drivers on that sorry sorry sorry sorry uh", "start": 16466.52, "end": 16472.359}, {"text": "essentially uh what we're seeing there of course would be uh any incremental impacts from this year cost the cola the", "start": 16472.359, "end": 16479.561}, {"text": "third uh year of our uh three-year uh term that um that's the the line share", "start": 16479.561, "end": 16486.16}, {"text": "of that uh as well as it impacts from Capital uh the reversal of the use of", "start": 16486.16, "end": 16491.76}, {"text": "the uh re the reserve that we're using as part of our multi-year balancing strategy 15 million um and of course the", "start": 16491.76, "end": 16499.76}, {"text": "annualized cost of service that's being implemented this year of 31 million um", "start": 16499.76, "end": 16505.16}, {"text": "2027 239 million does that include if", "start": 16505.16, "end": 16510.24}, {"text": "the new deal is not extended so that would be the equivalent of your cost increases plus the foregone revenue of", "start": 16510.24, "end": 16517.52}, {"text": "the New Deal how much is the New Deal annually 100 million uh it's 210", "start": 16517.52, "end": 16523.279}, {"text": "annualized 210 million annualized um my last question is for um", "start": 16523.279, "end": 16531.76}, {"text": "Josh Cole what it like to be on that side", "start": 16531.76, "end": 16537.92}, {"text": "theair thank you yeah yeah that's the main difference uh", "start": 16537.92, "end": 16545.76}, {"text": "councelor Royce thank you and through the chair so why is there a significant", "start": 16545.76, "end": 16550.959}, {"text": "uh decrease of nearly 50% in the S sogr backlog projected for 2025 given that", "start": 16550.959, "end": 16557}, {"text": "data from 2022 to 2024 shows a continual increase in the", "start": 16557, "end": 16563.439}, {"text": "backlog so through the chair our backlog is so we have this 15-year capital investment plan we identify what's", "start": 16563.68, "end": 16570.16}, {"text": "funded what's not funded over the 15-year period the backlog is um is", "start": 16570.16, "end": 16576.68}, {"text": "identified by virtue of those things that are unfunded in our capital investment plan this year 5.1 billion", "start": 16576.68, "end": 16584.68}, {"text": "more in funding and I I believe I showed you kind of all the different sources of it actually addressed state of good", "start": 16584.68, "end": 16591.6}, {"text": "repair 4.8 billion of that went directly to state of good repair items that were unfunded and come off our backlog number", "start": 16591.6, "end": 16598.799}, {"text": "so that's why it's gone to almost Happ that's quite significant yes it is and we're very grateful for it we know that", "start": 16598.799, "end": 16606.119}, {"text": "commuters have been frustrated with the recent service disruption on TTC Subway Lines what actions has the TTC taken in", "start": 16606.119, "end": 16613.639}, {"text": "this budget to minimize service disruptions and continuous weekend closures of line one and two especially", "start": 16613.639, "end": 16621.68}, {"text": "during rush hour sure um through through the chair", "start": 16621.68, "end": 16626.879}, {"text": "maybe I'll just distinguish between kind of our planned closures on lines one and two too which we understand are", "start": 16626.879, "end": 16632.6}, {"text": "frustrating um but it does reflect when we get that good state of good repair money then that money ends up being", "start": 16632.6, "end": 16639}, {"text": "deployed and it's often being deployed at track level and then we have to have those early closures on weekends or", "start": 16639, "end": 16644.84}, {"text": "weekend closures to do that work that's been neglected and so we're happy to be doing that work but recognize it is a disruption to our customers and so what", "start": 16644.84, "end": 16652.08}, {"text": "we're doing or endeavoring to do is spend um more attention on how we communicate them and the service we give", "start": 16652.08, "end": 16658.119}, {"text": "them we we do have those diversions in terms of plan diversions which unfortunately happen more than we'd like", "start": 16658.119, "end": 16664.119}, {"text": "in the city again looking at some of the Investments we've made in investing into our bus service so that we can make sure", "start": 16664.119, "end": 16670.84}, {"text": "that we're more I guess flexible and Nimble and responsive so that we can provide service when those things happen", "start": 16670.84, "end": 16676.119}, {"text": "um and then overall service delays because of congestion that's what I think I talked to earlier about the effort we're putting into addressing", "start": 16676.119, "end": 16682.32}, {"text": "bunching and gapping right so investing in on Route management so that that Duffin bus or that other route that you", "start": 16682.32, "end": 16688.039}, {"text": "might be struggling with or be frustrated with is running that much more smoothly okay but through the chair", "start": 16688.039, "end": 16695.32}, {"text": "there there will be more weekend and evening closures of the subway system um", "start": 16695.32, "end": 16702.6}, {"text": "that was kind of tied to your previous question about us addressing that state of good repair backlog so it's a it's a", "start": 16702.6, "end": 16710.199}, {"text": "it's a mixed story it's a it's a frustration I've lived here all my life and I it's", "start": 16710.199, "end": 16717.24}, {"text": "constant anyways um I am also unconvinced that the fear evasion is", "start": 16717.24, "end": 16723.039}, {"text": "high of you st as you stated um as high so I just didn't hear that uh fear", "start": 16723.039, "end": 16729.32}, {"text": "evasion I am unconvinced that is as high as you've stated you know I take the GO", "start": 16729.32, "end": 16734.84}, {"text": "train myself and people have a habit of tapping on and tapping off that's not the culture for TTC people tap once", "start": 16734.84, "end": 16742.439}, {"text": "usually on the subway not in the buses or the street cars um the TTC seems to", "start": 16742.439, "end": 16748.16}, {"text": "have been focused heavily on Fair enforcement and not enough on customer service and", "start": 16748.16, "end": 16754}, {"text": "cleanliness does your budget make investments to address these key", "start": 16754, "end": 16760.24}, {"text": "factors so through the chair we would believe that um our investments and service is to try to is really because", "start": 16762.32, "end": 16768.879}, {"text": "customer service customer satisfaction is around you know a c series of things", "start": 16768.879, "end": 16773.959}, {"text": "service reliability the sense of safety right understanding um uh issues around", "start": 16773.959, "end": 16781.4}, {"text": "good communication cleanliness and so this budget actually does those things we've highlighted the Investments that", "start": 16781.4, "end": 16787.958}, {"text": "we're doing around station cleanliness obviously the service improvement even our maintenance work that we're", "start": 16787.958, "end": 16793.16}, {"text": "augmenting is around service reliability right so we believe that we're on that path exactly focused on customer service", "start": 16793.16, "end": 16801.12}, {"text": "and experience but you seem to have focused more on um", "start": 16801.12, "end": 16807.92}, {"text": "undercover officers on the service um officers that with cameras and just", "start": 16807.92, "end": 16817.12}, {"text": "an increase in enforcement um through through the chair sorry a lot of people", "start": 16817.12, "end": 16822.16}, {"text": "on the service are marginalized indigenous folks who can't afford dri have a car", "start": 16822.16, "end": 16830.2}, {"text": "most often and they're the ones who being targeted and give a $400 fine when", "start": 16830.2, "end": 16836.718}, {"text": "I park illegally in the city I pay $30 fine you think that's equitable", "start": 16836.718, "end": 16843.24}, {"text": "do I think the fine you paid is Equitable that the system is", "start": 16844.52, "end": 16851.16}, {"text": "Equitable um the question is why is someone who", "start": 16851.16, "end": 16856.68}, {"text": "evades a far pays 400 bucks and I pay a $30 ticket when I park my car legally", "start": 16856.68, "end": 16862.92}, {"text": "through through the chair um there's a series of fines that we have as part of our our bylaw one Fair evasion is", "start": 16862.92, "end": 16869.32}, {"text": "actually a lower fine than that I believe it's $5 um we've actually through our board been directed to look", "start": 16869.32, "end": 16874.92}, {"text": "at whether we should have a graduated fine system like go transit does or other systems used so that's something", "start": 16874.92, "end": 16880.32}, {"text": "we're actually exploring to see if you would have a much lower fine rate and that if you're a repeat offender that would increase um in terms of the um the", "start": 16880.32, "end": 16889}, {"text": "part about enforcement uh take your point uh Fair compliance is much more than just about enforcement and also", "start": 16889, "end": 16894.718}, {"text": "needs to be about education need to be about accessibility to Transit fairs so we need more places where you can buy", "start": 16894.718, "end": 16901.798}, {"text": "Transit we we the introduction of open payment has helped with that we need expansion of other Transit Transit Fair", "start": 16901.798, "end": 16908.56}, {"text": "options and so that's part of it too so it's not just enforcement we recognize that the conversation often does focus", "start": 16908.56, "end": 16913.798}, {"text": "on enforcement but we're doing a lot on the education front and and trying to address Equity issues too as we as we um", "start": 16913.798, "end": 16920.44}, {"text": "look at to improve Fair compliance okay uh councelor", "start": 16920.44, "end": 16926.638}, {"text": "perks um boy I've got lots um on the on the uh issue of", "start": 16926.638, "end": 16934.32}, {"text": "bunching many things contribute to bunching the one thing that is most in your control though is the time it takes", "start": 16934.32, "end": 16942.12}, {"text": "for the bus to load and unload it stops is that correct uh through the chair that is correct and if we increase the", "start": 16942.12, "end": 16950.12}, {"text": "time it takes for you to load and unload it's it it actually Echoes down the", "start": 16950.12, "end": 16955.16}, {"text": "system so I'm I lose a minute at stop a and then more and more people are at", "start": 16955.16, "end": 16960.48}, {"text": "stop B and then more and more people are at stop C so if you can do things to", "start": 16960.48, "end": 16965.718}, {"text": "improve the load and unload time that saves US money um through the chair", "start": 16965.718, "end": 16971}, {"text": "you're correct it does snowball those minutes add up and and it does save us money and obviously as importantly is", "start": 16971, "end": 16977.2}, {"text": "improves the customer experience of a faster journey and if you're trying to maintain a Headway and your load and", "start": 16977.2, "end": 16984.638}, {"text": "unload time is very high the only option you really have to maintain that Headway is to add service add another bus on", "start": 16984.638, "end": 16991.798}, {"text": "that route right through the chair as our dwell time increases to maintain that Headway we must add another bus", "start": 16991.798, "end": 16999.56}, {"text": "what does it cost by the way to add one bus during one three-hour period it's", "start": 16999.56, "end": 17004.878}, {"text": "like for the year it's like a$ 2,000 $300,000 in that range through through", "start": 17004.878, "end": 17010.08}, {"text": "the chair it would be in that period one of the reasons we've made Investments around reducing crowding is to your", "start": 17010.08, "end": 17016.718}, {"text": "point crowding increases dwell time yeah and because of that crowding we must add", "start": 17016.718, "end": 17022.28}, {"text": "other buses but it costs like a lot of money to add one more bus on a line uh through the chry yes yeah we probably", "start": 17022.28, "end": 17030.798}, {"text": "okay um and so if we were to close the rear doors on buses the risk is that", "start": 17030.798, "end": 17036.16}, {"text": "we're going to have to spend a lot of money adding buses to make up for the Lost head Headway through through", "start": 17036.16, "end": 17043}, {"text": "through through the through the chair on routes that are on high volume routes uh", "start": 17043, "end": 17048.798}, {"text": "where we have allo boarding it is to exact strike that balance and so on some of the routes where we don't have the", "start": 17048.798, "end": 17055.32}, {"text": "same volume of passengers then we are able to close those back doors because it's not adding to dwell times but yes", "start": 17055.32, "end": 17061.36}, {"text": "correct all right um on the issue of fair compliance we", "start": 17061.36, "end": 17067.2}, {"text": "had a conversation I think it was in November or December and at that time uh", "start": 17067.2, "end": 17072.638}, {"text": "you said that you were going to be doing some work on actuals for what your fair compliance in previous years had", "start": 17072.638, "end": 17078.32}, {"text": "generated and that you would share that with us I do see youve you plugged in a number for what you expect and thank you", "start": 17078.32, "end": 17083.958}, {"text": "for doing that but you also promised you'd give us some number for actuals for what your system was", "start": 17083.958, "end": 17090.2}, {"text": "generating when can I see", "start": 17090.2, "end": 17094.08}, {"text": "that so maybe I misunderstood the the request at the time uh counselor but I", "start": 17096.44, "end": 17102.798}, {"text": "believe that the 12 million was our attempt to look at how based on the actual work that we're doing what that", "start": 17102.798, "end": 17109.4}, {"text": "would manifest you were show me what that actual work was generating that's not here I'm just wondering if I can get", "start": 17109.4, "end": 17115.798}, {"text": "that sure can okay thank you um in your uh work", "start": 17115.798, "end": 17121.6}, {"text": "on uh congestion you have a slide in here that shows that the average speed", "start": 17121.6, "end": 17127.4}, {"text": "is 20 used to be 20 kilm now it's 17 the TTC did a bunch of things to try to uh", "start": 17127.4, "end": 17134.92}, {"text": "uh smooth out uh service performance one of them was uh increasing the runtime of", "start": 17134.92, "end": 17141.718}, {"text": "roots but also you had a measure which was to increase recovery time at the", "start": 17141.718, "end": 17149.762}, {"text": "Terminus in the in the 20 to 17 kilometer comparison some of that time", "start": 17150.638, "end": 17157.32}, {"text": "that you're showing in there is from each of those categories right through the chair correct okay so it's not", "start": 17157.32, "end": 17164.718}, {"text": "really that buses are now or and street cars are now traveling 17 kilometers it's 17 kilometers minus whatever the", "start": 17164.718, "end": 17172.28}, {"text": "dwell time at the Terminus is the recovery", "start": 17172.28, "end": 17177.12}, {"text": "time through the chair correct but we still are are on I'm not saying you're", "start": 17177.44, "end": 17183.28}, {"text": "not having congestion I'm just wondering would it be possible before I have to", "start": 17183.28, "end": 17188.718}, {"text": "vote on the city's allocation to the TTC for me to understand how much of that difference from 20 down to 17 is", "start": 17188.718, "end": 17197.36}, {"text": "actually the recovery time at the end of the route yeah we can provide that through the chair uh in the budget that you've", "start": 17197.36, "end": 17205.558}, {"text": "allocated here for the new constables uh how much of that is", "start": 17205.558, "end": 17211.08}, {"text": "for uh internally reviewing body cam footage dealing with", "start": 17211.08, "end": 17217.24}, {"text": "complaints uh and dealing with any litigation is that covered in that number or is that somewhere", "start": 17217.24, "end": 17223.68}, {"text": "else no question so through the chair no the funding that the incremental request", "start": 17223.68, "end": 17229.04}, {"text": "here is strictly for IND individual roles 564 but there will be an increase", "start": 17229.04, "end": 17234.48}, {"text": "in the cost of dealing with complaints against Transit enforcement officers in", "start": 17234.48, "end": 17239.718}, {"text": "reviewing body cam footage and uh legal costs can you give me a sense of how", "start": 17239.718, "end": 17245.958}, {"text": "much that extra cost because of hiring these guy these guys will be um through the chair with the 10", "start": 17245.958, "end": 17253.4}, {"text": "extra special constables we don't expect incremental cost on our existing resources it you're showing 50 SP fair", "start": 17253.4, "end": 17260.558}, {"text": "and Fair inspectors so it's total of 66 new individuals there will be in the fair", "start": 17260.558, "end": 17267.48}, {"text": "inspectors and special conss that would be added those positions the 55 and 10 those would be people as you said that", "start": 17267.48, "end": 17273.28}, {"text": "would be kind of in the field um we would be using existing administrative resources to do the other type of work", "start": 17273.28, "end": 17279.16}, {"text": "you described in terms of reviewing footage the administrative piece so", "start": 17279.16, "end": 17284.48}, {"text": "you're adding 50% to the complement and you don't and you think that those costs won't go up now we I just find that", "start": 17284.48, "end": 17293.48}, {"text": "hard could you look into it for me please are you going to be submitting a", "start": 17293.48, "end": 17299.24}, {"text": "briefing note or that this is just an undertaking offline you got you guys are working out offline they're good for it", "start": 17299.24, "end": 17304.878}, {"text": "yeah okay and that uh uh leaves myself", "start": 17304.878, "end": 17309.958}, {"text": "um the actually the only question I have because the a lot of it I got out of the", "start": 17309.958, "end": 17315.92}, {"text": "presentations in informal review and such um is I'm trying to understand the", "start": 17315.92, "end": 17321.4}, {"text": "stabilization Reserve because I know we took the drop to 15 million to get there in the end um but I don't remember at", "start": 17321.4, "end": 17329.2}, {"text": "the time having looked at uh the health of the reserve we we agreed to that and", "start": 17329.2, "end": 17334.4}, {"text": "then I realized I really ought to be looking at it so what it's showing is um", "start": 17334.4, "end": 17340.6}, {"text": "uh it's more than just what the the 15 million 15 million dry we're using here to balance operating it it looks like", "start": 17340.6, "end": 17348.28}, {"text": "there's commitments to withdraw uh more like 32 million so that's going", "start": 17348.28, "end": 17354.2}, {"text": "somewhere else yes so through the chair um there's a portion of that Reserve that comes from the settlement that we", "start": 17354.2, "end": 17361.36}, {"text": "received from Metro Lings around the first version of presto and so those", "start": 17361.36, "end": 17367.48}, {"text": "funds oh get used I remember yes so we've been using those funds for one", "start": 17367.48, "end": 17373.44}, {"text": "time what we call variation costs as we are trying to finalize operation requirements on", "start": 17373.44, "end": 17381.52}, {"text": "line five and line six that we have to pay for right and so that this will deplete", "start": 17381.52, "end": 17388.36}, {"text": "over time unless we're we're looking at some other uh structure to to to build it um I guess the stabilization is", "start": 17388.36, "end": 17396.52}, {"text": "overtime between those combinations and you know adding lines Etc and having to", "start": 17396.52, "end": 17401.798}, {"text": "spend that down and during covid we probably Drew down what was the balance", "start": 17401.798, "end": 17407.16}, {"text": "then because I remember there was a time when it did keep a a a manageable balance out of surpluses and such and", "start": 17407.16, "end": 17415.08}, {"text": "there's a provision in there also for emergencies like covid like the Cyber breach that we keep as kind of an", "start": 17415.08, "end": 17422.76}, {"text": "insurance um amount okay so you'll flag if we're we're you know this is the", "start": 17422.76, "end": 17428.36}, {"text": "final year we'll have anything that that'll be flly for financial we're working very closely with the CFO on", "start": 17428.36, "end": 17433.798}, {"text": "these issues okay and my lastly I know we've we've we've pummeled you with", "start": 17433.798, "end": 17439.24}, {"text": "questions about Fair and and uh I think it was unavoidable um", "start": 17439.24, "end": 17445.24}, {"text": "but uh uh I just wanted to ask you we've been talking a lot about the 2.6 million but that's on top of how much what's the", "start": 17445.24, "end": 17452.638}, {"text": "the over the global budget for for fair Enforcement Officers is significantly more than the", "start": 17452.638, "end": 17459.32}, {"text": "ones we're adding today total budget total budget s the chair um the", "start": 17459.32, "end": 17465.48}, {"text": "total B the total positions for the fair inspectors uh before we add the 50 5 is", "start": 17465.48, "end": 17471.6}, {"text": "112 positions so this would bring us to around 16065 positions okay so these new", "start": 17471.6, "end": 17480.24}, {"text": "positions um you've said are primarily for bus anecdotally we hear that that", "start": 17480.24, "end": 17486.08}, {"text": "one of the one of the the problems and and when I say anecdotally I mean my own", "start": 17486.08, "end": 17491.28}, {"text": "kids but what we're hearing is that people have a a frustration that there's", "start": 17491.28, "end": 17497.04}, {"text": "just no there's no social imperative to pay anymore people watch the fair evasion happening", "start": 17497.04, "end": 17503.558}, {"text": "around them and no one says hey buddy tap that card um so does fair inv does", "start": 17503.558, "end": 17510.52}, {"text": "fair enforcement officers on the ground do the whole job or do we need um a uh", "start": 17510.52, "end": 17516.48}, {"text": "an actual ad campaign something that begins to drive this socially um through through the chair", "start": 17516.48, "end": 17523.84}, {"text": "this is uh becoming a uh a very long-term large societal shift now we've", "start": 17523.84, "end": 17530.28}, {"text": "gotten to a place where enforcement alone will not will not shift these behaviors and so um I think your point", "start": 17530.28, "end": 17537.48}, {"text": "about how we communicate it um our kind of collective efforts Beyond say the TTC", "start": 17537.48, "end": 17542.68}, {"text": "and TTC employees are super important so we'll continue to message that and trying and do that in different ways um", "start": 17542.68, "end": 17549.76}, {"text": "we also realize that not all faer Vaders are the same we've got certain um", "start": 17549.76, "end": 17555.878}, {"text": "demographics and audiences like I have high school students and in my house and", "start": 17555.878, "end": 17561.24}, {"text": "certainly some of the stories they tell me makes us realize that we have to have different approaches to different demographics and we've reached into that", "start": 17561.24, "end": 17567.6}, {"text": "genz market actually done some kind of focus groups with them to see their opinion and and very different reasons", "start": 17567.6, "end": 17574.08}, {"text": "for why they're F Fair evading than maybe why others would and so we have to be responsive to that with our messaging", "start": 17574.08, "end": 17580.44}, {"text": "with our deployment and all those types of things and so that's something we've been turning our minds to so for now we can leave that to your board because if", "start": 17580.44, "end": 17587.12}, {"text": "you're if you're working on it you're going to be presenting that to the board coming with an update to our board and our board is very seized with this issue", "start": 17587.12, "end": 17594.52}, {"text": "okay thank you and and that's it you're you're you're off the hook you could start your weekend early", "start": 17594.52, "end": 17601.638}, {"text": "you will have earned it okay thank", "start": 17601.638, "end": 17607.04}, {"text": "you okay uh councelors we just need a second to uh make a shift here we're", "start": 17609.718, "end": 17615.798}, {"text": "going to move TTC out and move the tonal Police Service in", "start": 17615.798, "end": 17622.32}, {"text": "spe", "start": 17674.36, "end": 17677.36}, {"text": "you", "start": 17687.718, "end": 17690.718}, {"text": "good luck e", "start": 17734.48, "end": 17743.28}, {"text": "okay counselors uh uh I have two virtual attendees so we do have quum to begin um", "start": 17791.878, "end": 17798.44}, {"text": "and uh we're with we're obviously starting with a presentation on this one", "start": 17798.44, "end": 17803.558}, {"text": "have paper copies yeah", "start": 17803.558, "end": 17810.36}, {"text": "yeah so it is we we have paper presentation this is just on the service", "start": 17811.12, "end": 17817.798}, {"text": "though we don't have a paper presentation on the board or on parking tags right okay no chair no that wasn't", "start": 17817.798, "end": 17823.24}, {"text": "the request and uh I just want to understand the logistics on changing slides", "start": 17823.24, "end": 17831.04}, {"text": "will the will they do it", "start": 17831.04, "end": 17836.796}, {"text": "oh e", "start": 17859.12, "end": 17863.158}, {"text": "this", "start": 17918.958, "end": 17921.958}, {"text": "I think we're ready now okay uh okay we're we're all", "start": 17944.16, "end": 17952.04}, {"text": "connected go ahead good afternoon Madame chair budget", "start": 17953.24, "end": 17958.36}, {"text": "committee members counselors City staff I'm here on behalf of the Toronto Police Service Board my name is duby kisel I'm", "start": 17958.36, "end": 17965.4}, {"text": "the executive director along with me Chief Maron demu chief administrative officer Savina doall director Ian", "start": 17965.4, "end": 17972.12}, {"text": "Williams and other members of the Toronto Police Service as you know the board is the legisla body entrusted with", "start": 17972.12, "end": 17978.32}, {"text": "the duty to ensure the provision of adequate and effective policing in Toronto today we will be presenting the", "start": 17978.32, "end": 17983.878}, {"text": "Toronto Police Service budget request unanimously approved by the board at its", "start": 17983.878, "end": 17989.24}, {"text": "meeting of December 12 2024 this proposed budget was designed to bring us closer to meeting public", "start": 17989.24, "end": 17995.76}, {"text": "expectations for adequate and effective policing and Foster Community safety and well-being using a comprehensive and", "start": 17995.76, "end": 18002.12}, {"text": "strategic approach using a multi-year planning and budgeting approach this budget requests invest in the long-term", "start": 18002.12, "end": 18008.76}, {"text": "funding commitments necessary to deliver the policing services that are required in our city and response to the", "start": 18008.76, "end": 18015.558}, {"text": "challenge of maintaining and improving service levels in the context of a city that is growing in both size and", "start": 18015.558, "end": 18023.6}, {"text": "complexity the Toronto Police Service Board in collaboration with the chief are continuing on the path of", "start": 18023.6, "end": 18029.76}, {"text": "modernization and police reform supporting safer communities through alternative Service delivery call", "start": 18029.76, "end": 18035.36}, {"text": "diversion and a multitude of Partnerships and we are working to improve morale office of well-being and", "start": 18035.36, "end": 18041.798}, {"text": "the ever important trust with members of all of our communities I'll hand it over to the chief now to present the", "start": 18041.798, "end": 18049.52}, {"text": "budget chair uh members of the committee uh staff I thank you uh duie I would", "start": 18049.52, "end": 18055.638}, {"text": "like to take a few minutes to put this budget into context this year 2025 marks the third", "start": 18055.638, "end": 18062.84}, {"text": "year in which a tronto police service has been afforded an opportunity to grow this comes after over a DEC decade", "start": 18062.84, "end": 18070.48}, {"text": "of austerity and under capitalization that resulted in significant service", "start": 18070.48, "end": 18077.28}, {"text": "degradation while the city grew and demands on our officers increased on top", "start": 18077.28, "end": 18083.08}, {"text": "of this we are in a period of highly competitive labor conditions which", "start": 18083.08, "end": 18088.36}, {"text": "creates additional challenges it is essential for us to be competitive to", "start": 18088.36, "end": 18093.48}, {"text": "attract and retain people we welcome a multi-year hiring plan recognize that", "start": 18093.48, "end": 18100.84}, {"text": "this is just one aspect of a complex Financial picture that needs to balance", "start": 18100.84, "end": 18107.2}, {"text": "many factors as you all know Toronto is a unique City to give you only one example", "start": 18107.2, "end": 18115.44}, {"text": "last year we managed 2,700 events and demonstrations we are a cultural", "start": 18115.44, "end": 18123.04}, {"text": "economic and tourism hub on a scale unmatched by any other City in", "start": 18123.04, "end": 18130.76}, {"text": "Canada this worldclass city needs worldclass service a worldclass service", "start": 18130.76, "end": 18137.48}, {"text": "to meet the needs of its very Dynamic and diverse residents and visitors this", "start": 18137.48, "end": 18144.48}, {"text": "is why the tronto Police Service Board has directed me to engage in meaningful", "start": 18144.48, "end": 18150.878}, {"text": "conversations with other levels of government to ensure we deliver on these", "start": 18150.878, "end": 18157.84}, {"text": "expectations at the same time we recognize that we are just one part of", "start": 18157.84, "end": 18163.16}, {"text": "the broader Social Service landscape we have a Clear Vision for", "start": 18163.16, "end": 18169.08}, {"text": "Community safety and well-being Partnerships both upstream", "start": 18169.08, "end": 18174.68}, {"text": "and downstream are at the core of our approach to minimizing police contacts", "start": 18174.68, "end": 18181.68}, {"text": "wherever possible of course that being said we know that there are times when", "start": 18181.68, "end": 18188.48}, {"text": "only police can respond we all share a vested interest in minimizing our demand", "start": 18188.48, "end": 18196}, {"text": "and collectively supporting safe and healthy communities we are also transforming how", "start": 18196, "end": 18203.638}, {"text": "we work including by adopting new technology and exploring alternative Service delivery models no matter our", "start": 18203.638, "end": 18212.04}, {"text": "challenges and a growing workload demands I can tell you that we are", "start": 18212.04, "end": 18217.48}, {"text": "committed to improving our service making tono the safest it can be thank", "start": 18217.48, "end": 18224.04}, {"text": "you and I'll pass it to the CAO good afternoon everyone um as duie", "start": 18224.04, "end": 18230}, {"text": "mentioned we do have our chief we also brought our CIO uh deputy chief our budget team um in order to have a good", "start": 18230, "end": 18237.12}, {"text": "fruitful uh conversation around our budget um so I'll get right into it the Toronto Police Service is committed to", "start": 18237.12, "end": 18244.32}, {"text": "delivering police services that are sensitive to the needs of our community uh the community safety and policing act", "start": 18244.32, "end": 18251.638}, {"text": "guides and underpins a lot of our work and our mandate and our vision is as the chief mentioned really centered around", "start": 18251.638, "end": 18257.958}, {"text": "Community safety and well-being uh specifically um our role as Public Safety professionals um which in part um", "start": 18257.958, "end": 18266.4}, {"text": "contributes to stopping crime and disorder while also acting with compassion and breaking cycles of harm", "start": 18266.4, "end": 18273.76}, {"text": "and we are tasked with designing safety on all aspects of the city and we do", "start": 18273.76, "end": 18279.16}, {"text": "this in part by co-designing co-developing and co-delivering solutions with our partners and through", "start": 18279.16, "end": 18287.28}, {"text": "trusted uh relationships and so as the chief", "start": 18287.28, "end": 18292.878}, {"text": "mentioned uh Toronto is indeed unique um I don't think I need to convince this", "start": 18292.878, "end": 18298.558}, {"text": "room around um how unique and the scale of our economic and uh tourism impact", "start": 18298.558, "end": 18305.36}, {"text": "that we have not just on the province but on the country and I do want to highlight that in addition to the events", "start": 18305.36, "end": 18311.24}, {"text": "and protests which include um the geopolitical events that certainly radiate locally as well as Taylor Swift", "start": 18311.24, "end": 18318.48}, {"text": "it spans um everything planned and unplanned in addition to that um the 401", "start": 18318.48, "end": 18324.878}, {"text": "Corridor also ends up creating an environment where there is a disproportionately higher amount of", "start": 18324.878, "end": 18331}, {"text": "crime um Associated for example with guns and gang and and human trafficking", "start": 18331, "end": 18336.92}, {"text": "just to name a few", "start": 18336.92, "end": 18340.558}, {"text": "and so we have certainly in the last few years put considerable effort around um", "start": 18343.558, "end": 18349.2}, {"text": "explaining what we do um around services and explaining these services in six", "start": 18349.2, "end": 18355.36}, {"text": "broad areas um this helps in terms of how we allocate resources it also", "start": 18355.36, "end": 18361.68}, {"text": "supports how we measure how these services are being delivered and and the workload associated with these services", "start": 18361.68, "end": 18368.24}, {"text": "and so specifically um 911 uh response and Patrol what we're talking about here", "start": 18368.24, "end": 18374.798}, {"text": "is emergency services it's calling 911 and receiving a timely and appropriate", "start": 18374.798, "end": 18380.32}, {"text": "response that provides the required assistance and it really is about the right service for the right circumstance", "start": 18380.32, "end": 18387.84}, {"text": "uh when we speak about investigations it's about case closure rates and it's also about supporting victims of crime", "start": 18387.84, "end": 18395.44}, {"text": "um with and minimizing incidents of criminality and victimization", "start": 18395.44, "end": 18400.798}, {"text": "um crime prevention speaks to a lot of the proactive work we do um strengthened", "start": 18400.798, "end": 18406.638}, {"text": "through Community relationships increasing Community resilience and creating education and awareness um so", "start": 18406.638, "end": 18414.84}, {"text": "that neighborhoods and communities can also um support maintaining their own", "start": 18414.84, "end": 18420.16}, {"text": "safety as well um events and protests certainly um have been in the news for", "start": 18420.16, "end": 18425.32}, {"text": "the last year and it really does relate to the complex situations that happen um", "start": 18425.32, "end": 18430.52}, {"text": "on our streets everything from concerts and games planned and unplanned protests and demonstrations and the public order", "start": 18430.52, "end": 18437.2}, {"text": "needs that are required for everyone to enjoy a safe and vibrant city um traffic", "start": 18437.2, "end": 18444.2}, {"text": "and parking really does speak to keeping the city moving whether that's through warnings enforcement Patrol so that", "start": 18444.2, "end": 18452.28}, {"text": "pedestrian cyclist and vehicles can all move freely and safely and then the last", "start": 18452.28, "end": 18457.68}, {"text": "one is courtz and prisoner management and that is a provincially downloaded responsibility it is our work to support", "start": 18457.68, "end": 18464.718}, {"text": "the judici the Judiciary System and make sure that anyone participating in the", "start": 18464.718, "end": 18470}, {"text": "justice system is safe um and is transported and is cared", "start": 18470, "end": 18477.28}, {"text": "for and so I'll now turn it over to um Ian Williams he is our director of", "start": 18477.28, "end": 18482.558}, {"text": "Information Management to walk you through some of the workload metrics as", "start": 18482.558, "end": 18488.24}, {"text": "well as to highlight some of the outcomes that we have been able to achieve with the investment of the last", "start": 18488.24, "end": 18495.12}, {"text": "few years good afternoon thank you", "start": 18495.12, "end": 18500.762}, {"text": " there we go I'm going to highlight a few key metrics across our service", "start": 18503.32, "end": 18508.958}, {"text": "lines further to the chief's comments as well as the caos just highlighting some", "start": 18508.958, "end": 18514.24}, {"text": "of the drivers of demand and the outcomes that our workload and our teams", "start": 18514.24, "end": 18520.12}, {"text": "put into addressing these Community safety challenges and so one of the top", "start": 18520.12, "end": 18526.12}, {"text": "level drivers of course of our workload is around calls received and uh each year we receive approximately two", "start": 18526.12, "end": 18533.04}, {"text": "million calls and one of the notable Trends Associated to that is the increase in top priority of events that", "start": 18533.04, "end": 18541.16}, {"text": "are associated with those calls last year we attended over 400,000 calls for", "start": 18541.16, "end": 18546.92}, {"text": "service and it was uh notable increase and one that's been continuing", "start": 18546.92, "end": 18552.04}, {"text": "year-over-year where we're seeing more of the top priority calls uh those which", "start": 18552.04, "end": 18558.558}, {"text": "are of course uh a danger to life uh presenting both Public Safety as well as", "start": 18558.558, "end": 18563.798}, {"text": "officer safety risks and that's a multi-year trend that we've been experiencing and so our attendance to", "start": 18563.798, "end": 18569.44}, {"text": "those despite the increase was uh resulting in an improvement", "start": 18569.44, "end": 18575.08}, {"text": "year-over-year of uh approximately 26% in our response", "start": 18575.08, "end": 18580.16}, {"text": "time for those P1 events and so at the end of 2024 we had a 17.1 minute average", "start": 18580.16, "end": 18587.36}, {"text": "response time to those top priority events in addition to those attendances", "start": 18587.36, "end": 18594.4}, {"text": "we've also emphasized of course working through our partners to divert calls", "start": 18594.4, "end": 18600.28}, {"text": "those non-emergency events um to our key Partners so uh approximately 3,700", "start": 18600.28, "end": 18606.2}, {"text": "referrals to 311 in addition to safety notifications and work with our key", "start": 18606.2, "end": 18611.36}, {"text": "Partners like the Toronto Community crisis service some of our areas involving", "start": 18611.36, "end": 18617.32}, {"text": "investigations and victim support uh have increased uh notably last year uh", "start": 18617.32, "end": 18622.878}, {"text": "and some of these are year-over-year increases some of these were more specific to 2024 uh a few that we'll", "start": 18622.878, "end": 18628.958}, {"text": "note here are uh 34% increase in shootings and Firearm discharges a 42%", "start": 18628.958, "end": 18635.4}, {"text": "increase in hate crimes as well as a 16% increase in", "start": 18635.4, "end": 18640.718}, {"text": "homicides related to those of course the efforts of the service have resulted in a notable increase uh 9% uh in arrests", "start": 18640.718, "end": 18649.04}, {"text": "so nearly 40,000 arrests associated with those investigations and uh incidents", "start": 18649.04, "end": 18654.84}, {"text": "reported to us and a 15% increase specifically in Firearms related arrests", "start": 18654.84, "end": 18659.958}, {"text": "so over 600 arrests for firearms offenses last year as the CAO and chief mentioned our", "start": 18659.958, "end": 18667}, {"text": "crime prevention and proactive work through Community Partners and with our um service members such as ncos has been", "start": 18667, "end": 18674.798}, {"text": "continuing and increases so approximately 1500 referrals to key Partners uh such as Focus uh through", "start": 18674.798, "end": 18682.08}, {"text": "those ncos to various uh Community agencies and uh gang exit support as", "start": 18682.08, "end": 18687.76}, {"text": "well we've increased youth diversion by approximately 5% so 136 youth diverted", "start": 18687.76, "end": 18693.558}, {"text": "out of the justice system and uh our continued efforts in Crim Stoppers as well as proactive crime prevention", "start": 18693.558, "end": 18700.08}, {"text": "activities continues notably and we've highlighted this throughout the year um 2024 and", "start": 18700.08, "end": 18706.48}, {"text": "2023 of course as well um has been the increase to events so both planned and", "start": 18706.48, "end": 18712.558}, {"text": "unplanned events uh that impact our service delivery and uh and and many of", "start": 18712.558, "end": 18717.798}, {"text": "these are Complex events they are not always uh known in advance the size", "start": 18717.798, "end": 18724.558}, {"text": "scope or even the location of some of them so the complexity in addressing those uh often has involved our public", "start": 18724.558, "end": 18731.52}, {"text": "order unit and those deployments increased uh by 27% I'll note the uh parking and traffic", "start": 18731.52, "end": 18738.12}, {"text": "related challenges and some of the workload Associated there uh 32% increase in uh some of the uh sorry uh", "start": 18738.12, "end": 18747.04}, {"text": "collisions involving injuries as well as an 18% increase in traffic fatalities", "start": 18747.04, "end": 18752.52}, {"text": "throughout the year we've uh issued uh warnings and tickets approximately 274,000 tickets and War warnings and", "start": 18752.52, "end": 18760.638}, {"text": "over 1.4 million parking tags and 16,000 toes um for vehicles as well to help", "start": 18760.638, "end": 18767.68}, {"text": "address congestion and uh to conduct traffic enforcement throughout the city I'm going to switch just to focus now on", "start": 18767.68, "end": 18774.84}, {"text": "our priority response time specifically for Priority One events so these are the most urgent uh life-endangering", "start": 18774.84, "end": 18781.68}, {"text": "incidents and you'll note the trend line from 2023 uh up until now essentially um", "start": 18781.68, "end": 18789.16}, {"text": "saw an a Peak at the end of 2023 around October in fact uh and subsequent to", "start": 18789.16, "end": 18794.878}, {"text": "this through strategic deployments of our Frontline resources we've been able", "start": 18794.878, "end": 18800.68}, {"text": "to improve the P1 response times quite notably and you'll see that Trend", "start": 18800.68, "end": 18805.878}, {"text": "decreasing um our response time for each deployment of course in conjunction with", "start": 18805.878, "end": 18812.08}, {"text": "this we have seen a continued increase to those Priority One calls um with over", "start": 18812.08, "end": 18817.24}, {"text": "51,000 um and I believe 53,000 uh by the end of", "start": 18817.24, "end": 18822.68}, {"text": "2024 so that trend has continued uh and continues to be a big driver of our", "start": 18822.68, "end": 18828.48}, {"text": "workload switch to the next slide again just highlighting a few of those Community safety indicators those ones", "start": 18828.48, "end": 18834.76}, {"text": "which involve not only Frontline uh resource deployment through 911 response", "start": 18834.76, "end": 18839.958}, {"text": "but also investigations and victim support a few of these uh I'll I'll note from uh multi-year Trends have been", "start": 18839.958, "end": 18846.718}, {"text": "increasing uh looking at assaults uh we've seen theft overs as well as", "start": 18846.718, "end": 18853.2}, {"text": "shootings firearm discharges hate crimes and frauds have experienced", "start": 18853.2, "end": 18858.36}, {"text": "year-over-year increases all of these of course involve investigative teams some", "start": 18858.36, "end": 18863.76}, {"text": "of which are quite specialized and uh continue to be a notable driver of our workload and indications of Public", "start": 18863.76, "end": 18870.558}, {"text": "Safety challenges throughout the city on this slide as we all know the", "start": 18870.558, "end": 18877.68}, {"text": "population of the city and the demand for services has continued to increase", "start": 18877.68, "end": 18882.76}, {"text": "this plays a particular role when we think about calls for service for us particularly those priority calls um", "start": 18882.76, "end": 18889.16}, {"text": "have been impacted as the population continues to grow and be a big driver of those demands for", "start": 18889.16, "end": 18895.48}, {"text": "us con coincident with a lot of the population increase that we've seen has", "start": 18895.48, "end": 18900.76}, {"text": "been about a 15-year um decrease in our uniform strength as the chief mentioned earlier", "start": 18900.76, "end": 18909.16}, {"text": "uh that has been a year-over-year decreasing Trend in the number of", "start": 18909.16, "end": 18914.2}, {"text": "officers who we have able to attend calls conduct investigations and to support these key Public Safety and", "start": 18914.2, "end": 18921.36}, {"text": "Community safety indicator challenges and so you'll note that throughout that 15-year period as the resources are", "start": 18921.36, "end": 18928.958}, {"text": "decreasing that the priority 1 response times had increased there was a couple", "start": 18928.958, "end": 18934.68}, {"text": "of changes that you saw on the chart looking at covid uh 202 there was a a", "start": 18934.68, "end": 18940.2}, {"text": "decrease But continuing that Trend subsequently we saw year-over-year increases last year was the first", "start": 18940.2, "end": 18947.12}, {"text": "notable decrease in Priority One events that we'd experienced um in approximately 15 years and so that as I", "start": 18947.12, "end": 18955.52}, {"text": "mentioned earlier was largely driven by strategic resource deployment as well as management efforts to address those", "start": 18955.52, "end": 18962.28}, {"text": "Priority One calls throughout the service and as we look forward through the multi-year hiring plan even", "start": 18962.28, "end": 18968.6}, {"text": "understanding in the growth in the city might vary to some extent although increasing overall um we can forecast", "start": 18968.6, "end": 18976}, {"text": "that we will continue to have positive impacts in those Priority One Call", "start": 18976, "end": 18982.48}, {"text": "response times as well as other key areas of the service as we focus on uh", "start": 18982.48, "end": 18988.32}, {"text": "addressing those challenges as well I'll shift back to the CAO um for the next slide so as we um look ahead there", "start": 18988.32, "end": 18996.84}, {"text": "certainly are a few risks and challenges that we continue to Monitor and manage um director Williams data highlighted", "start": 18996.84, "end": 19003.28}, {"text": "the workload challenges as it relates to call volume crime rates case loads and", "start": 19003.28, "end": 19008.958}, {"text": "how these metrics are increasing um sometimes at times faster than our resources can keep up evidence", "start": 19008.958, "end": 19016.04}, {"text": "collection is also a significant area that has a huge benefit to the service", "start": 19016.04, "end": 19021.48}, {"text": "the public the justice system but it also reflects um growing workload in digital evidence every hour the amount", "start": 19021.48, "end": 19028.08}, {"text": "that we collect that needs to be reviewed in order to support disclosure and support court processes um 90% of", "start": 19028.08, "end": 19035.68}, {"text": "our budget is people related and so the multi-year hiring plan certainly does address a number of challenges that", "start": 19035.68, "end": 19041.4}, {"text": "we're trying to manage around upcoming uh retirements uh we are indeed as the", "start": 19041.4, "end": 19047.08}, {"text": "chief mentioned operating in a highly competitive labor market right now and we are seeing increasingly a younger and", "start": 19047.08, "end": 19053.6}, {"text": "younger Workforce and so the overall sort of hiring time it it it roughly takes about about a year from the point", "start": 19053.6, "end": 19060.68}, {"text": "you you know might get your first interview to go to the college to then be deployed um and so you know I can't", "start": 19060.68, "end": 19067.92}, {"text": "stress enough the the value of a a resilient pipeline of adequate supervision to make sure that our front", "start": 19067.92, "end": 19074.958}, {"text": "line builds the right skills the capability the resilience to eventually possibly 10 upwards of 10 years later", "start": 19074.958, "end": 19082.48}, {"text": "maybe be eligible to be a sergeant um this is also a risky sector it's inherent in what we do and it um has a", "start": 19082.48, "end": 19089.52}, {"text": "huge mental toll um the work that our officers do and so we are always being", "start": 19089.52, "end": 19095.4}, {"text": "proactive and trying to create the conditions for organizational well-being in order to minimize work-related", "start": 19095.4, "end": 19102.16}, {"text": "injuries um we continue to be uh very reliant on people that isn't uh", "start": 19102.16, "end": 19108.28}, {"text": "something that is going to change but this budget does include Investments on", "start": 19108.28, "end": 19113.4}, {"text": "in technology in order to automate and make some of the work easier at faster", "start": 19113.4, "end": 19119.24}, {"text": "to do for our officers and drive efficiencies where we can however the Staffing plan is required as a minimum", "start": 19119.24, "end": 19127.04}, {"text": "as a stop Gap until more benefits of the technology can also be realized in order", "start": 19127.04, "end": 19133.2}, {"text": "to absorb and curb some of the growth in demand um and I and again I don't need", "start": 19133.2, "end": 19139.718}, {"text": "to tell this room how things that happen in the city tend to radiate nationally", "start": 19139.718, "end": 19146}, {"text": "and internationally we are also from an external environment standpoint working", "start": 19146, "end": 19151.32}, {"text": "through a new uh policing act um and as part of our community safety and", "start": 19151.32, "end": 19157.4}, {"text": "well-being Vision um capacity of our partners both upstream and downstream", "start": 19157.4, "end": 19163.4}, {"text": "has a direct influence on the volume and type of work that police end up uh", "start": 19163.4, "end": 19170.16}, {"text": "needing to address and lastly just from a financial lens there's really three", "start": 19170.16, "end": 19175.84}, {"text": "big areas that we are looking to manage manage and mitigate and that's um our premium pay the health of our reserves", "start": 19175.84, "end": 19183.24}, {"text": "and from a longer term standpoint the funding model to drive uh longer term", "start": 19183.24, "end": 19189.76}, {"text": "sustainability and so with the backdrop of the community safety and well-being Vision our workload our achievements and", "start": 19190.2, "end": 19197.68}, {"text": "some of our outcomes as well as um the risks that we are currently managing um", "start": 19197.68, "end": 19204.08}, {"text": "you know what are our priorities and so these priorities are the same as they were last year and they really can be", "start": 19204.08, "end": 19210.16}, {"text": "bucketed in three areas number one it's all about core Service delivery so bolstering the front line to uh prevent", "start": 19210.16, "end": 19218.68}, {"text": "a further service degradation we are looking to create more investigative capacity and to keep Tonto moving", "start": 19218.68, "end": 19225.638}, {"text": "through enforcement and education as well as improve our evidence management and Court disclosure compliance the", "start": 19225.638, "end": 19232.92}, {"text": "second big area is really around our people focusing on our supervision making sure that we have good succession", "start": 19232.92, "end": 19239.24}, {"text": "planning in place and focusing on their wellness and the last big area is around", "start": 19239.24, "end": 19244.92}, {"text": "modernization and reform which captures our technology road map digitization", "start": 19244.92, "end": 19251.24}, {"text": "rethinking how our services are delivered um and leveraging uh Partners", "start": 19251.24, "end": 19257.08}, {"text": "um as much as we can so that at the end we are really focusing on the right service for the right", "start": 19257.08, "end": 19264.84}, {"text": "circumstance so getting a little bit now into the budget itself um the net budget", "start": 19265.28, "end": 19271}, {"text": "for the service that we requested and was approved by the board is 1.22", "start": 19271, "end": 19276.68}, {"text": "billion this represents a $ 46.2 million increase or 3.9% over", "start": 19276.68, "end": 19283.32}, {"text": "2024 um it's important to note that in addition to this budget we were able to", "start": 19283.32, "end": 19289.878}, {"text": "find internal efficiencies and Cost Containment to minimize our ask to the extent possible so there's about $50", "start": 19289.878, "end": 19297.24}, {"text": "million of either cost cost avoidance or savings that we were able to achieve by flatlining a number of areas whether it", "start": 19297.24, "end": 19304.52}, {"text": "premium pay um flatlining a lot of our nons salary to 2024 or 2023 levels", "start": 19304.52, "end": 19311.2}, {"text": "minimizing Reserve contributions um not asking for any uh new civilian positions", "start": 19311.2, "end": 19316.878}, {"text": "and increasing our gapping um this budget does support the multi-year hiring plan and in terms of", "start": 19316.878, "end": 19323.718}, {"text": "Staffing levels it would translate to uh 5,542 officers and the same number of", "start": 19323.718, "end": 19330.16}, {"text": "civilians as last year at 2,665 that is not to say we are not", "start": 19330.16, "end": 19335.68}, {"text": "hiring civilians we actually are accelerating our hiring for our 911 so", "start": 19335.68, "end": 19341.12}, {"text": "that we can stay ahead of separations we will also be hiring special constables", "start": 19341.12, "end": 19346.28}, {"text": "and parking enforcement officers in terms of the sworn uniform headcount it", "start": 19346.28, "end": 19351.958}, {"text": "translates to about 109 net new uniform for 2024", "start": 19351.958, "end": 19359.28}, {"text": "uh the majority of that would go to the front line so about 70 will go to the front line to support priority response", "start": 19359.28, "end": 19366.92}, {"text": "we are looking to expand our neighborhood community officer program by four neighborhoods which translates", "start": 19366.92, "end": 19372.878}, {"text": "to 16 officers and then the balance about 23 would be assigned to", "start": 19372.878, "end": 19378.68}, {"text": "investigative and Specialty", "start": 19378.68, "end": 19382.28}, {"text": "areas and so again going back to a service view what you can see is when", "start": 19385.44, "end": 19391.04}, {"text": "you try and allocate our budget across various Services 34s of our budget", "start": 19391.04, "end": 19396.84}, {"text": "effectively goes towards 911 uh response and Patrol as well as the investigations and then one quarter", "start": 19396.84, "end": 19404.12}, {"text": "goes to the other the remaining four services and because a lot of our budget", "start": 19404.12, "end": 19410.32}, {"text": "is driven by headcount I think it's important to provide uh more perspective on our on on the people side of things", "start": 19410.32, "end": 19417.84}, {"text": "um not 90% of our budget is people related and what you will see uh in", "start": 19417.84, "end": 19422.878}, {"text": "particular the majority of our uniform presence it's in what we call Our Community safety command and that uh is", "start": 19422.878, "end": 19429.12}, {"text": "overseen by uh Deputy POG who's here today and that command reflects the vast", "start": 19429.12, "end": 19434.798}, {"text": "majority of all of our Frontline divisional work our traffic work as well as our Community Partnership and", "start": 19434.798, "end": 19440.718}, {"text": "engagement work um on the civilian side the important thing to note and I say", "start": 19440.718, "end": 19446.16}, {"text": "this every year is when we talk about C I Ians at the service we are talking often about Frontline delivery roles so", "start": 19446.16, "end": 19454.12}, {"text": "communication operators um crime scene technicians special constables Court", "start": 19454.12, "end": 19460}, {"text": "officers and then you know one layer removed would be your Fleet it would be", "start": 19460, "end": 19465.32}, {"text": "a disclosure analysts forensic analysts the true corporate kind of footprint", "start": 19465.32, "end": 19471.16}, {"text": "that would be classic to any organization is really around 10% 8 to 10% and that is consistent year over", "start": 19471.16, "end": 19480.68}, {"text": "year um the other question that often comes up is really around our rank structure and so again to shed as much", "start": 19482.798, "end": 19490.24}, {"text": "transparency as we can the important thing to know about our Workforce is that 98% of our Workforce are constables", "start": 19490.24, "end": 19498.44}, {"text": "individual contributors and either leads or direct supervisors um the true", "start": 19498.44, "end": 19504.32}, {"text": "management layer the senior officer so assistant manager up in up or inspectors", "start": 19504.32, "end": 19509.558}, {"text": "in up that really only reflects 2% of our entire Workforce it's a very small", "start": 19509.558, "end": 19515.36}, {"text": "element of um the entire of 8,000 U members that we manage and that too is", "start": 19515.36, "end": 19522.24}, {"text": "relatively consistent year-over-year and so in terms of what is influencing", "start": 19522.24, "end": 19529.76}, {"text": "this year's budget um the most significant part of our budget and of", "start": 19529.76, "end": 19535.28}, {"text": "our increase are salary requirements that reflects almost 39 million um of", "start": 19535.28, "end": 19541.6}, {"text": "our ask premium pay is actually um we would consider premium pay flatlined", "start": 19541.6, "end": 19548.16}, {"text": "what you see as a $2.2 million increase is um supporting the city's congestion", "start": 19548.16, "end": 19553.84}, {"text": "management plan that premium pay is directly offset by recoveries from the", "start": 19553.84, "end": 19559}, {"text": "city so that's really the traffic wardens of our role in the traffic Warden Support Program um the other", "start": 19559, "end": 19565.6}, {"text": "piece of our increase is going to be statutory deduction and benefits so wsib", "start": 19565.6, "end": 19570.84}, {"text": "CPP omers uh and then you have all of the other non-salary expenditures a lot of", "start": 19570.84, "end": 19577.958}, {"text": "that is driven by our technology footprint which is growing our Fleet related expenses contractual inflations", "start": 19577.958, "end": 19584.878}, {"text": "gas Parts repairs um as you bring on new resources you have to outfit them with", "start": 19584.878, "end": 19591.08}, {"text": "uniforms um those kinds of things with training equipment that type of thing and then the last piece off setting some", "start": 19591.08, "end": 19598.52}, {"text": "of these increases to net out to 3.9% is our Revenue um and that uh two the main", "start": 19598.52, "end": 19606}, {"text": "components of our Revenue are our court security and prisoner management which is the provincially downloaded activity", "start": 19606, "end": 19612.92}, {"text": "some grants and cost recovery as well as fees uh fees to support the operational", "start": 19612.92, "end": 19620.4}, {"text": "expense uh I want to be clear there is no profit in any of those fees that we end up taking", "start": 19620.4, "end": 19628.716}, {"text": "and so um our budget uh our net budget as everyone would know is really what", "start": 19629.84, "end": 19635.08}, {"text": "the property tax base that's the that is the uh burden on the tax base and that's about 80 86% of our total budget at 1.2", "start": 19635.08, "end": 19643.798}, {"text": "billion and as I mentioned the revenue on the growth side that really is the recoveries it's our Reserve", "start": 19643.798, "end": 19650}, {"text": "contributions court security grants and", "start": 19650, "end": 19655.16}, {"text": "fees um we talk a lot about the multi-year hiring plan and so for anyone", "start": 19655.878, "end": 19661.718}, {"text": "that would have been at a board meeting or at a budget subcommittee this it summarizes what our multi-year hiring", "start": 19661.718, "end": 19667.44}, {"text": "plan is and what it shows is four classes of 90 um that is a provincially", "start": 19667.44, "end": 19673.76}, {"text": "allocated number and so four classes of 90 for 2025 and", "start": 19673.76, "end": 19679.08}, {"text": "2026 and then what is the next threee commitment as a minimum is growing at", "start": 19679.08, "end": 19685.24}, {"text": "the pace of the city and So based on our calculation of where the growth would be", "start": 19685.24, "end": 19691.08}, {"text": "this was what translates to sort of maintain the proportionate uh levels", "start": 19691.08, "end": 19696.4}, {"text": "after 2026 um the important thing to know is it's always a six-month leg for when you", "start": 19696.4, "end": 19703.558}, {"text": "hire versus when you deploy and so we will see 109 new officers and 140 next", "start": 19703.558, "end": 19710.48}, {"text": "year and then for the next three years it roughly translates to about 80 net new a year assuming our separation uh", "start": 19710.48, "end": 19718.28}, {"text": "number is is kind of as as", "start": 19718.28, "end": 19722.716}, {"text": "planned and so um that concludes the operating portion I will just spend two", "start": 19723.48, "end": 19729.12}, {"text": "minutes uh two three minutes maybe on our capital and then uh turn it over to you chair so I so moving on to our", "start": 19729.12, "end": 19736.04}, {"text": "Capital plan um eight almost 80% of the funding for a capital plan is debt 12%", "start": 19736.04, "end": 19741.48}, {"text": "from reserves 9% from development charges like I think many other Capital plans we divide our Capital program in", "start": 19741.48, "end": 19749.4}, {"text": "state of good repair service improvements and health and", "start": 19749.4, "end": 19754.638}, {"text": "safety uh this chart really does articulate kind of the various buckets", "start": 19754.638, "end": 19760.718}, {"text": "of what our Capital plan is um so almost 40% of our plan is facilities related", "start": 19760.718, "end": 19767.6}, {"text": "about 30% is equipment 13% is technology and then vehicles and communication the", "start": 19767.6, "end": 19774.68}, {"text": "projects highlighted in green are projects that are already underway they would have already been planned for in", "start": 19774.68, "end": 19780.6}, {"text": "our in our program the projects highlighted in yellow are part of the plan but they're upcoming they just", "start": 19780.6, "end": 19786.718}, {"text": "haven't started yet but they're part of the", "start": 19786.718, "end": 19790.44}, {"text": "program and so in the interest of time what I what I I I'll conclude the budget", "start": 19792.638, "end": 19798.638}, {"text": "and what I hope we've left you with in terms of an impression is that we are driving an evidence-based approach", "start": 19798.638, "end": 19805.04}, {"text": "towards de developing a budget and estimating our needs we are trying to address workload demands and we are also", "start": 19805.04, "end": 19811.718}, {"text": "trying to demonstrate outcomes of the Investments That indeed have been made in the Toronto Police Service we will", "start": 19811.718, "end": 19818.6}, {"text": "continue uh to support our operations with a longer term Capital plan in order", "start": 19818.6, "end": 19824.08}, {"text": "to drive technology enablement um and better accommodate the curb in the", "start": 19824.08, "end": 19829.558}, {"text": "demand for uh in the demand for our services so that we are not just linearly continuing on and thank you", "start": 19829.558, "end": 19838.16}, {"text": "okay thank you um so counselors I think probably we can take there aren't", "start": 19838.16, "end": 19844.48}, {"text": "presentations for the board budget Mr K gizer who who opened the presentation is here to answer questions on the board", "start": 19844.48, "end": 19850.76}, {"text": "budget but that's you know two and a half uh million OD dollars I don't know if people want to go into it but I'm", "start": 19850.76, "end": 19856.638}, {"text": "going to suggest that we just take questions in all three in this round okay and if we if we need a second round", "start": 19856.638, "end": 19863.4}, {"text": "we can we can talk about that um for uh members not on the budget committee", "start": 19863.4, "end": 19869}, {"text": "we'll start virtually councelor saaks did you have questions yes uh go ahead briefly thank", "start": 19869, "end": 19875.28}, {"text": "you yes um a couple of years ago the auditor general did a detailed uh examination of opportunities for the", "start": 19875.28, "end": 19883.08}, {"text": "police to in essence uh do less and work more with other parts of the city could", "start": 19883.08, "end": 19888.958}, {"text": "you give us a brief update on that work through you chair are you referring", "start": 19888.958, "end": 19894.76}, {"text": "to the auditor general audit on our 911 response yes yes and there were 25", "start": 19894.76, "end": 19901.2}, {"text": "recommendations as I recall as to um uh because we heard the same story about", "start": 19901.2, "end": 19907.48}, {"text": "inexorable pressure on police resources and she looked at what possible options there were yes and so um what the", "start": 19907.48, "end": 19915.28}, {"text": "auditor general had concluded and it was one of the maybe a second time of concluding that was that um any savings", "start": 19915.28, "end": 19922.32}, {"text": "that's drived out of her um recommendations should get reinvested in the service she had estimated about", "start": 19922.32, "end": 19929.08}, {"text": "18,000 hours of potential savings over a number of years which would translate to about 8 to 10 FTE overall I think what", "start": 19929.08, "end": 19936.48}, {"text": "we've actually done a tremendous amount of work to address the recommendation so a big part of the work was around diversion and so we know we have", "start": 19936.48, "end": 19943.44}, {"text": "diverted about 3,700 calls to 311 we continue to divert calls to tccs as well", "start": 19943.44, "end": 19950.76}, {"text": "as Drive greater uh calls for service through online channels um another part", "start": 19950.76, "end": 19956.36}, {"text": "of the recommendations was around technology enablement and so we are in the middle of a um of a records", "start": 19956.36, "end": 19962.92}, {"text": "management system upgrade that is intended to drive greater kind of digital enablement help work um on the", "start": 19962.92, "end": 19969.48}, {"text": "front line be done faster reduce some of the system redundancies um those are some of the", "start": 19969.48, "end": 19975.92}, {"text": "immediate sort of and notable things that um I believe she recommended and then sorry I would add", "start": 19975.92, "end": 19982.6}, {"text": "the last one is ng911 and certainly that may have some impact in in kind of 91", "start": 19982.6, "end": 19987.958}, {"text": "one comms area but not necessarily to directly address um the the workload", "start": 19987.958, "end": 19994.76}, {"text": "maybe I'll I'll yes apologies the internet had a hiccup so I didn't hear your whole answer uh approximately how", "start": 19994.76, "end": 20001.52}, {"text": "far do you think you are in terms of implementing the auditor General's recommendation a quarter a half three", "start": 20001.52, "end": 20008.558}, {"text": "quarters um I I would say we are more than a quarter of the way through it was", "start": 20010.52, "end": 20015.558}, {"text": "I believe a two or threee plan the main piece of it is the records management system and so I I'm sorry I can't hear I", "start": 20015.558, "end": 20023.798}, {"text": "can't hear either there's something happening with the internet yeah if you want to hang on one second we we might", "start": 20023.798, "end": 20029.878}, {"text": "not be broadcasting and I tried to read your lips I think you said about a quarter yeah g give us two minutes two", "start": 20029.878, "end": 20039.682}, {"text": "minutes oh sorry thank you okay now we could hear could you try that answer one", "start": 20040.32, "end": 20045.44}, {"text": "more time please okay one one second uh do you want to we we we don't know", "start": 20045.44, "end": 20050.84}, {"text": "exactly when we lost the signal so why don't you tell us what you heard and we'll pick it up from there I did stop", "start": 20050.84, "end": 20056.12}, {"text": "your time oh thank you well my question was approximately uh where are you in the", "start": 20056.12, "end": 20063.48}, {"text": "process like what how far are you along in terms of implementing the audit's General's recommendations yeah let's", "start": 20063.48, "end": 20069.2}, {"text": "start there General's recommendations turn it to the CIO just to provide a bit of so so the auditor", "start": 20069.2, "end": 20075.92}, {"text": "General's recommendations we have um addressed a number of them I'm sorry I don't have the exact number of them um", "start": 20075.92, "end": 20081.36}, {"text": "uh here but um uh the the technology elements of that which are um U building", "start": 20081.36, "end": 20088.878}, {"text": "online um diversion um and also the campaign um um to make the right call um", "start": 20088.878, "end": 20095.32}, {"text": "are both up and live um and are having significant impacts on the number of calls that we're receiving we have", "start": 20095.32, "end": 20101}, {"text": "another um six months to get to full deployment on the call diversion online call diversion tools", "start": 20101, "end": 20107.798}, {"text": "all right do you could you get us a brief summary of where you are in terms of the entire Arc of the auditor", "start": 20107.798, "end": 20113.08}, {"text": "General's recommendations after after this meeting happy to provide and the", "start": 20113.08, "end": 20119.84}, {"text": "challenge with exact percentage completes is there some auditor general recommended some sort of quick winds and", "start": 20119.84, "end": 20125.76}, {"text": "then there's longer term timelines like a records management system so what might be easier instead of a percent", "start": 20125.76, "end": 20130.958}, {"text": "complete is actually itemizing the various efforts we've done to either redirect work or automate work or some", "start": 20130.958, "end": 20137.08}, {"text": "of the long timelines associated with shifting um some of the lower priority calls to", "start": 20137.08, "end": 20143.04}, {"text": "other partners but perhaps we could follow up with more of a briefing note on this that would be great something", "start": 20143.04, "end": 20149.76}, {"text": "that gives us some qualitative and some quantitative information would be appreciated thanks very much so I I", "start": 20149.76, "end": 20155.2}, {"text": "would suggest councelor Sachs either today or tomorrow if you want to draft a briefing note I I think it's producible", "start": 20155.2, "end": 20160.84}, {"text": "because the the board gets an updated report on that uh uh annually uh so if you want to submit it as a briefing note", "start": 20160.84, "end": 20167.24}, {"text": "we'll make sure it makes it into the budget notes okay either today or", "start": 20167.24, "end": 20173.52}, {"text": "tomorrow okay uh also uh councelor", "start": 20173.52, "end": 20178.636}, {"text": "chanti thank you chair and and thank you for your presentation and welcome uh so", "start": 20179.04, "end": 20184.718}, {"text": "want to ask you about your NCO program uh just a note here in the presentation that you indicated that you're we have", "start": 20184.718, "end": 20191.2}, {"text": "the program currently operating in 56 neighborhoods so if you can just confirm", "start": 20191.2, "end": 20196.92}, {"text": "that and also you're uh um expanding the program to an additional four new", "start": 20196.92, "end": 20202.638}, {"text": "neighborhoods and if you could talk a little bit about the longer term plan on expanding the NCO program uh even more", "start": 20202.638, "end": 20210.24}, {"text": "given that it's extremely effective programming yeah uh thank you through you chair uh so we are committed to", "start": 20210.24, "end": 20217.718}, {"text": "expanding to four more neighborhoods which would be 60 out of the 158 this year um a number of considerations are", "start": 20217.718, "end": 20224.558}, {"text": "adverse childhood experience youth violence gang violence vience uh we are working with our safo partners as well", "start": 20224.558, "end": 20231.36}, {"text": "to seek their input and of course looking at the the data and analytics around uh violent crime and and Trends", "start": 20231.36, "end": 20237.84}, {"text": "in in those divisions and we have a number of business cases from our unit commanders so we will be considering all", "start": 20237.84, "end": 20243.16}, {"text": "of that in our expansion um beyond that right right now the focus is uh for this year's budget is for the four", "start": 20243.16, "end": 20250.08}, {"text": "neighborhoods so we're always committed to expanding beyond that I think what we do is we take it one year at a time", "start": 20250.08, "end": 20256.558}, {"text": "because we need to see this year brings in terms of planned and unplanned sort of issues and emerging uh Trends but it", "start": 20256.558, "end": 20263.48}, {"text": "is something we are committed to continuing uh expanding if we're afforded to yeah any any uh opportunity", "start": 20263.48, "end": 20270.4}, {"text": "to uh introduce police back into schools or any discussions in that", "start": 20270.4, "end": 20276.04}, {"text": "area uh I I mean right now we aren't adequately resourced to do that but what I can share is that um where we do have", "start": 20276.04, "end": 20283.36}, {"text": "neighborhood officers we are um highly integrated into the school system um you know we're participating um and uh", "start": 20283.36, "end": 20290.44}, {"text": "co-leading uh a school safety Summit there's been two years in a row so we are uh still doing a lot of work in the", "start": 20290.44, "end": 20296.878}, {"text": "schools all right thank you and so I also noted that there's been a you know over the last 15 years and I agree", "start": 20296.878, "end": 20302.52}, {"text": "there's been a significant decrease in Staffing um so The Five-Year Plan that", "start": 20302.52, "end": 20308.4}, {"text": "you spoke to in your uh presentation uh is committed to hiring uh four classes", "start": 20308.4, "end": 20314.958}, {"text": "of 904 full classes of 90 uh for two years I've been to graduations where", "start": 20314.958, "end": 20321.08}, {"text": "we've had upwards of 125 maybe 130 recruits that are graduating so what do", "start": 20321.08, "end": 20327.04}, {"text": "we need to do of course we're going to need funding we're going to need more ability to pass some funding uh from", "start": 20327.04, "end": 20333.36}, {"text": "municipally over to you uh your service and also other levels of government of course I think they need to step in can", "start": 20333.36, "end": 20340.04}, {"text": "we maximize the classes and go beyond 90 at some", "start": 20340.04, "end": 20345.32}, {"text": "point so there's there's a couple factors there through you chair first of all we're allocated positions by um the", "start": 20345.32, "end": 20352.76}, {"text": "ministry provincially we are allocated actually 100 positions per class our training regimen is blocks of 30 that's", "start": 20352.76, "end": 20360.4}, {"text": "the efficient use of our training Cadre so we are effectively maxed out at", "start": 20360.4, "end": 20365.6}, {"text": "classes of 90 per class we have had historically a couple occasions where", "start": 20365.6, "end": 20371.28}, {"text": "the Ministries allowed the Toronto police to conduct its own basic consal", "start": 20371.28, "end": 20376.36}, {"text": "training there also efforts ongoing at the ministry uh to increase the capacity", "start": 20376.36, "end": 20381.92}, {"text": "of the Ontario Police College uh but as it stands right now four classes of 90", "start": 20381.92, "end": 20387.08}, {"text": "is the maximum we are allotted um and we are in this budget allocated the", "start": 20387.08, "end": 20392.52}, {"text": "resources to continue at that capacity yeah and also note that uh in", "start": 20392.52, "end": 20398.12}, {"text": "the course of five years uh there there's U going to be a net 502 net new", "start": 20398.12, "end": 20404.2}, {"text": "officers um by 2029 so that'll take us to is are these numbers correct that'll", "start": 20404.2, "end": 20410.798}, {"text": "take us to 50 what number does it take it let me ask you where does it take us", "start": 20410.798, "end": 20416.798}, {"text": "so what would the compliment of officers be in five years time um it it should", "start": 20416.798, "end": 20422.718}, {"text": "take us close to 58 5900 I'm just kid so likely we're 935 935 yes all right so", "start": 20422.718, "end": 20430.2}, {"text": "that no that that's good that you're confirmed that's interesting because that's precisely I think where we were", "start": 20430.2, "end": 20435.4}, {"text": "back in 2010 when I came back to council so it's a slow slow", "start": 20435.4, "end": 20441.718}, {"text": "process well through you chair um this is something we highlighted last year in the budget cycle uh moving somebody into", "start": 20441.718, "end": 20449.638}, {"text": "our hiring stream and getting them trained in equipped to be a police officer is the slow process there's", "start": 20449.638, "end": 20455.798}, {"text": "nothing quick about it for very very good reason hence why we appreciate the support in this budget uh to hire to our", "start": 20455.798, "end": 20463.36}, {"text": "maximum capacity of allotted positions I do think it also speaks uh to the need and I appreciate the", "start": 20463.36, "end": 20469.68}, {"text": "board's approval of my participation in intergovernmental discussions there is a", "start": 20469.68, "end": 20475.28}, {"text": "role for the province and the federal government to play in resourcing the city and that includes in policing okay", "start": 20475.28, "end": 20481.16}, {"text": "one quick for last question promise uh that' be your last one thank you response time uh what is the current", "start": 20481.16, "end": 20487.76}, {"text": "response time what does that look like because I know it wasn't that good not that long ago so is it getting better so", "start": 20487.76, "end": 20493.44}, {"text": "it's an average of 17.1 minutes for our highest priority call but that's an", "start": 20493.44, "end": 20499.4}, {"text": "average so there's going to be a bit above and also a number below a 26% Improvement for where we were last year", "start": 20499.4, "end": 20505.718}, {"text": "in the budget cycle all right thank you chair okay councelor nzi added did you", "start": 20505.718, "end": 20511.36}, {"text": "have questions and thank you um just as far", "start": 20511.36, "end": 20517}, {"text": "as the um uh neighborhood community officers uh you are uh there's four new", "start": 20517, "end": 20523.638}, {"text": "neighborhoods but um are are we not hiring ing additional neighborhood", "start": 20523.638, "end": 20528.718}, {"text": "officers and it was my understanding that in 12 division we were going to get additional", "start": 20528.718, "end": 20535.556}, {"text": "ones so the the four neighbor uh s through you chair that the four neighborhoods would be 16 officers that", "start": 20535.718, "end": 20542.76}, {"text": "would come from the new hires that we have that would be backfilled by the new hires that uh that we will um have in", "start": 20542.76, "end": 20549.44}, {"text": "place this year no but it says four new neighborhoods but the existing neighborhoods so sorry are we hiring a", "start": 20549.44, "end": 20557.24}, {"text": "additional officers for the existing neighborhoods where we have so yeah I", "start": 20557.24, "end": 20562.32}, {"text": "through you chair where there because it was my understanding in 12 that we were going to hire because of the the crime", "start": 20562.32, "end": 20567.798}, {"text": "we have in 12 division that we needed more neighborhood officers have we done that so where", "start": 20567.798, "end": 20574.878}, {"text": "there through you chair where there's vacancies in the neighborhood officer program certainly those would be", "start": 20574.878, "end": 20580.958}, {"text": "backfilled so replacement hires would certainly occur but in terms of net new", "start": 20580.958, "end": 20586.24}, {"text": "in the existing in neighborhoods that was not in the plans for this year it", "start": 20586.24, "end": 20593}, {"text": "wasn't in the plan because it it was my understanding because of the number of homicides we've had in my ward that we", "start": 20593, "end": 20599.76}, {"text": "were actually going to expand that in my ward so councelor through your chair uh there is a possibility that 12 division", "start": 20599.76, "end": 20606.878}, {"text": "may receive that but there's no commitment for myself for the command as that work has not happened uh to assess", "start": 20606.878, "end": 20613.4}, {"text": "where our needs are across the entire city of all the neighborhoods so we are committed based on this budget", "start": 20613.4, "end": 20620.28}, {"text": "to hire 16 additional net new officers to give us four additional net new neighborhoods in the city of Toronto", "start": 20620.28, "end": 20628}, {"text": "which for is still very much an analytical process once the budget is fully approved and we continue hiring", "start": 20628, "end": 20635.36}, {"text": "and we have the people in place then the deputy and the team will be working on identifying which four that doesn't mean", "start": 20635.36, "end": 20642.24}, {"text": "12's not in the mix but it does mean that I'm not telling you that 12 is getting any that new it's part of our", "start": 20642.24, "end": 20648.958}, {"text": "analytical considerations where they will go so if there's a need for additional in in that correct I mean you", "start": 20648.958, "end": 20656.16}, {"text": "would go where there there's a problem right I mean where there are there are many to be many neighborhoods and many", "start": 20656.16, "end": 20662.36}, {"text": "people want neighborhood officers and we're going to analyze the greatest needs okay um any updates on um uh the", "start": 20662.36, "end": 20671.798}, {"text": "bill reform there's been obviously see some", "start": 20671.798, "end": 20677.6}, {"text": "uh law uh change in legislation federally we continue to monitor the impact of that change um and um the", "start": 20677.6, "end": 20685.08}, {"text": "policing sector certainly continues to evaluate how bail reform is evolving in", "start": 20685.08, "end": 20690.24}, {"text": "this country and uh we as an organization continue to track our efforts um and will'll participate in", "start": 20690.24, "end": 20696.92}, {"text": "discussions with government at the appropriate time through the ministry yeah because we did at Council we did", "start": 20696.92, "end": 20703.08}, {"text": "move a motion a couple months ago on that um so because I I I know that the", "start": 20703.08, "end": 20708.76}, {"text": "province has made announcements on that uh supporting that and uh just waiting", "start": 20708.76, "end": 20713.84}, {"text": "for the federal government correct well there was a provincial announcement the other just the other day about the bail", "start": 20713.84, "end": 20719.76}, {"text": "compliance dashboard which is an analytical tool actually developed by the Toronto police under the leadership", "start": 20719.76, "end": 20725.12}, {"text": "of director Williams that is now expanded provincially that assist in the work was an announcement", "start": 20725.12, "end": 20731.92}, {"text": "recently giving a fair amount of leeway here councelor nzi but suffice it to say there's nothing in the budget on which", "start": 20731.92, "end": 20738.32}, {"text": "we are now taking question on bail reform so we can we can go back to the budget I understand I understand", "start": 20738.32, "end": 20746.6}, {"text": "uh okay you know like please allow me to ask questions counselor perks and", "start": 20746.6, "end": 20752.6}, {"text": "councelor Carol on budget I will happily entertain any question having to do with the budget we have the right to ask", "start": 20752.6, "end": 20759.28}, {"text": "questions uh in your budget you mentioned parking enforcement uh so how", "start": 20759.28, "end": 20764.958}, {"text": "many more additional parking enforcement officers are we hiring and are they're going into different districts so the", "start": 20764.958, "end": 20772.92}, {"text": "overall uh compliment for parking enforcement will remain unchanged but", "start": 20772.92, "end": 20778.24}, {"text": "the actual replacement hires will continue so we are anticipating potentially two classes next year of", "start": 20778.24, "end": 20784.84}, {"text": "parking enforcement officers okay and my last question is", "start": 20784.84, "end": 20790.44}, {"text": "counselor chanti asked the question about the schools so is there is there now more collaboration with the schools", "start": 20790.44, "end": 20798.08}, {"text": "uh with the police going into the schools and um because I know at one point there was an issue that the school", "start": 20798.08, "end": 20803.52}, {"text": "board some of the schools were not allowing uh police officers to go into their schools um again through you chair the", "start": 20803.52, "end": 20811.28}, {"text": "uh our ncos are very very active in in their local schools and and working with", "start": 20811.28, "end": 20816.6}, {"text": "uh um uh you know with the trustees and and with the with the school staff as well and with our safo partners bringing", "start": 20816.6, "end": 20824.08}, {"text": "everybody together um when they can on there's a there's a school safety Summit", "start": 20824.08, "end": 20829.28}, {"text": "as well as a table that we participate in as well so it definitely is improving", "start": 20829.28, "end": 20834.36}, {"text": "it's improved okay thank you okay um we're taking it into uh committee", "start": 20834.36, "end": 20840.84}, {"text": "members now councelor Moyes uh thank you three Madam chair I want to start by recognizing the hard", "start": 20840.84, "end": 20847.958}, {"text": "work you and your entire team have done to reduceed Priority One calls uh by 25%", "start": 20847.958, "end": 20854.4}, {"text": "I believe that's extraordinary you know one year period and also to", "start": 20854.4, "end": 20860.24}, {"text": "um you developed the multi-year hiring plan which is really great to see which is what we had asked for you know in the", "start": 20860.24, "end": 20867.36}, {"text": "last time you were here so but I'll ask this question again which I asked last", "start": 20867.36, "end": 20872.84}, {"text": "year uh one area of concern for me is the progress on the implementation of", "start": 20872.84, "end": 20878.04}, {"text": "the uh recommendations from the missing and Miss report so I know 86 have been", "start": 20878.04, "end": 20883.84}, {"text": "implemented what are some of the challenges you facing and when do you anticipate all 151 recommendations will", "start": 20883.84, "end": 20891.878}, {"text": "be", "start": 20891.878, "end": 20894.042}, {"text": "implemented I think uh uh again through your chair I think one of the important things to note is while um the", "start": 20898.32, "end": 20903.92}, {"text": "recommendations aren't complete there are a very large percentage of them that are in progress the 86 have been", "start": 20903.92, "end": 20910.36}, {"text": "completed 86 have been implemented yes but there are a vast number of them that", "start": 20910.36, "end": 20915.4}, {"text": "are that are you know well through um uh through the process as well that", "start": 20915.4, "end": 20920.68}, {"text": "although they're not complete they are are well along um in in getting close to completion as well so yeah one of the", "start": 20920.68, "end": 20927.878}, {"text": "one of the important things to know on the percent complete is many many are in progress but what's unique about the", "start": 20927.878, "end": 20934.36}, {"text": "missing and missed implementation is that we are doing it with the community and with the Advisory Group of the", "start": 20934.36, "end": 20941.08}, {"text": "community and so we as a service will not declare something complete unless", "start": 20941.08, "end": 20946.2}, {"text": "our community Community Advisory Group agrees it's complete and so while we might be let's say 80 90% many of them", "start": 20946.2, "end": 20953.878}, {"text": "there is still work that is required to review them with our community Advisory", "start": 20953.878, "end": 20959}, {"text": "Group to solicit feedback to make the updates before not just we say they're complete but they do and so certainly", "start": 20959, "end": 20966.16}, {"text": "that does prolong the timeline but it is a necessary piece to ensure that as we", "start": 20966.16, "end": 20972.478}, {"text": "mark this stuff done that it we're doing so with consent from the community that is a big piece and it's a big driver of", "start": 20972.478, "end": 20979}, {"text": "the timelines but is you know our view is the right way to go and I agree but", "start": 20979, "end": 20984.84}, {"text": "uh I do ask that be as transparent as possible so we know where you're at and you're working on it okay um so what", "start": 20984.84, "end": 20993.2}, {"text": "specific recruitment strategies are being funded in the budget to track candidates from local marginalized", "start": 20993.2, "end": 20999.718}, {"text": "communities to better reflect the city's diversity and live experience of its residents", "start": 20999.718, "end": 21006.76}, {"text": "so we have been on um a a journey of uh com recruiting", "start": 21006.76, "end": 21014.28}, {"text": "directly from the communities and we're seeing the results uh to demonstrate it we go to hundreds of community events", "start": 21014.28, "end": 21020.92}, {"text": "throughout the city as well as the province we are on local cultural uh", "start": 21020.92, "end": 21026.718}, {"text": "festivals and radio stations we're at the schools we're at postsecondary um", "start": 21026.718, "end": 21031.958}, {"text": "education institutions we are within the community our neighborhood officers actually have like a community referral", "start": 21031.958, "end": 21038.92}, {"text": "card and so they so the internal referrals are certainly going up I think about 20% of all of our applicants are", "start": 21038.92, "end": 21046.718}, {"text": "inter internal referrals and then what happens is if there is a really great candidate but maybe the either the", "start": 21046.718, "end": 21053.28}, {"text": "experience or the maturity is not there we will always consider them for a parking enforcement officer or a special", "start": 21053.28, "end": 21059.24}, {"text": "counil because those become really great sort of feeder pools and they're already in the community they already know the", "start": 21059.24, "end": 21066.6}, {"text": "Serv and so through these types of efforts what we have actually seen in the last number of years is um the", "start": 21066.6, "end": 21073.68}, {"text": "diversity of our Cadets to reflect the city is has increased by over 30% this", "start": 21073.68, "end": 21080.4}, {"text": "year was probably the most diverse set of cadets we have ever had over half of", "start": 21080.4, "end": 21085.76}, {"text": "our Cadet classes if you ever want you're more than welcome to join one of our graduations and you will see for", "start": 21085.76, "end": 21091.08}, {"text": "yourself they speak hundreds of languages um the vast majority of postsecondary Education", "start": 21091.08, "end": 21097.4}, {"text": "and more than half are from some historically marginalized or underrepresented group and our Focus", "start": 21097.4, "end": 21105.04}, {"text": "this year in particular is female cadetes um we we saw a dip in uh prean", "start": 21105.04, "end": 21110.36}, {"text": "during the pandemic and that's not unique to policing I think everyone saw a change in sort of Workforce Dynamics", "start": 21110.36, "end": 21117.2}, {"text": "our goal is to get up to 30% of female cadetes being recruits right now we're", "start": 21117.2, "end": 21122.4}, {"text": "about 20 we're quite confident we get can get to 30 and the Debs is one thing", "start": 21122.4, "end": 21127.558}, {"text": "now you have to move them up the leadership ranks and so 50% of our top two levels is actually female run and a", "start": 21127.558, "end": 21135.478}, {"text": "quarter racialized and so that has been a huge effort over the last number of years and we're starting to see uh", "start": 21135.478, "end": 21141.76}, {"text": "tangible gains wonderful I'm gonna ask one more question one more but I hope we", "start": 21141.76, "end": 21148.16}, {"text": "have a second round because I do have some more questions and I have asked this question of other City divisions", "start": 21148.16, "end": 21153.32}, {"text": "and I'll will ask this of paramedics and um fire come in uh tomorrow but with the", "start": 21153.32, "end": 21159.478}, {"text": "closures of safe consumption sites at the end of March does your budget take into account an increase in 911 calls is", "start": 21159.478, "end": 21167.12}, {"text": "there investments in more dispatchers well we've invested I see", "start": 21167.12, "end": 21172.68}, {"text": "you've invested in Priority One calls will go down 21 25% but with this happening soon I I", "start": 21172.68, "end": 21182.32}, {"text": "feel that this may will affect your um your your time and this about", "start": 21182.32, "end": 21189.28}, {"text": "dispatchers is that did I hear you right well office officers in the ground right so so first of all let me say this that", "start": 21189.28, "end": 21196.478}, {"text": "um and I appreciate the question through you chair uh dispatchers we going to continue to hire we have the Taps open", "start": 21196.478, "end": 21203.4}, {"text": "three classes of 30 uh we're going to make sure that we do everything we can to recruit and retain the dispatchers we", "start": 21203.4, "end": 21209.68}, {"text": "need operationally not just because of the change in landscape but because we need them operationally so that that is", "start": 21209.68, "end": 21216.76}, {"text": "something we're very invested in and making out the best possible work environment for those essential First", "start": 21216.76, "end": 21222.08}, {"text": "Responders of ours at Communication Center secondly uh the impact of the", "start": 21222.08, "end": 21227.32}, {"text": "change in landscape is yet to be fully understood we are certainly watching", "start": 21227.32, "end": 21233.04}, {"text": "carefully paying close attention to what's happening and we will pivot and respond operationally the way we do the", "start": 21233.04, "end": 21239.798}, {"text": "challenges we Face from time to time whether it's geopolitical events changes in crime or in this case a change", "start": 21239.798, "end": 21246.558}, {"text": "landscape as it relates to the opioid crisis uh we do welcome the investment from the province in wraparound care and", "start": 21246.558, "end": 21254.52}, {"text": "that is something that police leaders have long said is a necessary element of dealing with the opioid crisis and we're", "start": 21254.52, "end": 21261.24}, {"text": "welcoming the hubs that are projected to be in place and the care that's available and we'll see what impact that", "start": 21261.24, "end": 21267}, {"text": "has but we will be prepared to respond operationally as required lastly I'll say we soft launch with public health a", "start": 21267, "end": 21274.36}, {"text": "new initiative into downtown core called core yeah and that has I can tell you", "start": 21274.36, "end": 21279.798}, {"text": "I've personally spoken to members who are assigned to that team including the nurse and it is bearing some incredibly", "start": 21279.798, "end": 21287}, {"text": "positive anecdotal evidence of success and impact on lives of people who are", "start": 21287, "end": 21293.4}, {"text": "impacted by the drug toxicity in the oate crisis and we will see and evaluate", "start": 21293.4, "end": 21298.68}, {"text": "that and scale and adjust as appropriate based on the evidence and maybe now the", "start": 21298.68, "end": 21304.12}, {"text": "final thing is we are continually invested and will continue to be invested in disrupting the toxic drug", "start": 21304.12, "end": 21311.12}, {"text": "Supply in the city arresting and putting before the courts the drug traffickers dealers Smugglers and organized crime", "start": 21311.12, "end": 21318.2}, {"text": "members who are poisoning our city with toxic drug Supply those efforts will continue in the city of Toronto thank", "start": 21318.2, "end": 21325.2}, {"text": "you okay deputy mayor mckelvie uh thank you um I will notice that we have a lot", "start": 21325.2, "end": 21331.36}, {"text": "less people joining us here in the room this year than last year so um my question is is the full amount that's", "start": 21331.36, "end": 21336.76}, {"text": "been requested by the Toronto Police Services Board included in uh what is proposed in front of us here today", "start": 21336.76, "end": 21342.718}, {"text": "through you chair yes what we requested is what's before you and that's 3.9% yes", "start": 21342.718, "end": 21348.478}, {"text": "um what is status your contract negotiations will we see further Financial impacts from wage increases this year over and above what's already", "start": 21348.478, "end": 21354.478}, {"text": "included in the budget so um I'll I'll direct the CFO maybe to answer the specific uh Financial allocation uh to", "start": 21354.478, "end": 21361.52}, {"text": "the chair consistent with what we do anytime during labor negotiations we'll set aside a provision within our", "start": 21361.52, "end": 21367.04}, {"text": "corporate accounts uh upon settlement of that uh we would then transfer the funds over to the budget which would be the", "start": 21367.04, "end": 21373.12}, {"text": "case this year okay um last June I put forward a request for an administrative", "start": 21373.12, "end": 21379.2}, {"text": "inquiry around 911 call times um police are not required to respond to requests", "start": 21379.2, "end": 21385.36}, {"text": "from Council for administrative inquiries but you did so voluntarily so I thank you for offering that information um in it you identified some", "start": 21385.36, "end": 21392.76}, {"text": "factors that were impacting the service levels including Staffing call volume s things that were impacting the 911 call", "start": 21392.76, "end": 21398.798}, {"text": "times um what is included in this budget around that and are those 911 call times starting to move into the right", "start": 21398.798, "end": 21405.2}, {"text": "direction so I'll I'll kick off the answer but if maybe the deputy or the CIO want to respond so certainly We are", "start": 21405.2, "end": 21412.32}, {"text": "continuing to hire and we we're actually accelerating hiring so that we can get ahead of separations and not behind", "start": 21412.32, "end": 21418.798}, {"text": "separations so typically we do three classes of 30 we we're doing three classes of 30 instead um the a capital", "start": 21418.798, "end": 21425.958}, {"text": "plan still includes ng911 and there's a lot of internal work that we've also done from a retention kind of workplace", "start": 21425.958, "end": 21432.92}, {"text": "well-being standpoint what we have seen in terms of impact is while the talk time hasn't been reduced while the", "start": 21432.92, "end": 21438.958}, {"text": "actual Priority One and emergency calls haven't come down some of the lower level calls that should be going to 311", "start": 21438.958, "end": 21446.28}, {"text": "um some of the butt dials those kinds of things through uh public education the make the right call campaign we have", "start": 21446.28, "end": 21452.878}, {"text": "seen some of that come down and so it hasn't made uh a significant impact on", "start": 21452.878, "end": 21459.04}, {"text": "the actual call weit time yet but it also hasn't added to it so uh we're about to go uh sorry", "start": 21459.04, "end": 21466.558}, {"text": "through you chair we're about to go live with um NG 911 um which is a digital Network for 911 um and that allows us to", "start": 21466.558, "end": 21474.12}, {"text": "have some automation um immediately around um the 911 calls so for example", "start": 21474.12, "end": 21479.44}, {"text": "automatic uh call back of drop calls um but it also lays the groundwork for um", "start": 21479.44, "end": 21484.638}, {"text": "more advanced automation which is going to take time to build out um but would be very helpful and these would be", "start": 21484.638, "end": 21491.08}, {"text": "things like AI agents that help with translation speech to text um or or um potentially even at some point answering", "start": 21491.08, "end": 21497.878}, {"text": "um uh the non-emergency line so these are all things that um stack up behind", "start": 21497.878, "end": 21503.04}, {"text": "the N the ng911 project so Investments are included in this budget that will improve call times okay and roughly when", "start": 21503.04, "end": 21510.68}, {"text": "might we see some of that coming online or help so it's going to come in on a ramp basis so we will see some um modest", "start": 21510.68, "end": 21518.798}, {"text": "changes um in Q2 um of this year um and those will be ramping in over about a", "start": 21518.798, "end": 21525.28}, {"text": "two-year time frame okay um something else that I've regularly asked you about", "start": 21525.28, "end": 21530.92}, {"text": "uh and I have a bit of a be in my Bonnet about is um officers that are tied up in", "start": 21530.92, "end": 21536.2}, {"text": "emergency rooms on Mental Health calls um how effective has your pilot been uh", "start": 21536.2, "end": 21542.478}, {"text": "looking at this and getting those officers back out into the road doing what they do best which is keeping", "start": 21542.478, "end": 21547.52}, {"text": "Toronto safe uh so through you chair so the pilot um started in September and um", "start": 21547.52, "end": 21555}, {"text": "what we have is effectively done is taken uh officers out of the The Waiting", "start": 21555, "end": 21560.24}, {"text": "uh space and and put in uh special constables so that's allowing the officers to get back out onto the road", "start": 21560.24, "end": 21565.718}, {"text": "um that is still uh something that we're working through but um it's it's just one of the efforts that we're doing in", "start": 21565.718, "end": 21571.32}, {"text": "sort of the overall like mental health is Health space so we're reenvisioning our Mental Health response and our", "start": 21571.32, "end": 21576.84}, {"text": "strategy around that in a number of different ways um so we we are seeing some some uh some uh Improvement as well", "start": 21576.84, "end": 21585.24}, {"text": "um and and certainly we we expect that that's helped reduce the 911 uh uh call", "start": 21585.24, "end": 21590.4}, {"text": "wait times as well okay what is the equivalent time in hospital like what", "start": 21590.4, "end": 21596.16}, {"text": "does that mean on an FTA basis those hours spent in hospital is the equivalent of how many officers that could be out on the", "start": 21596.16, "end": 21601.798}, {"text": "road it's so approximately 23,000 hours per year our officers are spending in", "start": 21601.798, "end": 21608.04}, {"text": "hospitals waiting um the FTE rough equivalent um is about 20 in a given", "start": 21608.04, "end": 21614.798}, {"text": "year and uh and as through the pilot um we haven't yet seen that time disappear", "start": 21614.798, "end": 21621.28}, {"text": "we've shifted it from what was previously pru Frontline members to members who are dedicated at the", "start": 21621.28, "end": 21627.798}, {"text": "hospital so it's a a shift in the strategy to free up those officers to go back to addressing those priority events", "start": 21627.798, "end": 21635.36}, {"text": "um thank you uh thank you for your service thank you for employing that pilot hopefully it's um very successful", "start": 21635.36, "end": 21641.2}, {"text": "something we can roll out Citywide but in the interim like I think we'll keep telling people just how many hours you're spending in hospital and it's", "start": 21641.2, "end": 21647.04}, {"text": "unacceptable thank you okay uh I'm going to go to our uh", "start": 21647.04, "end": 21652.878}, {"text": "virtual participants now uh Deputy Mor mle did you have", "start": 21652.878, "end": 21658.44}, {"text": "questions nope and councelor changen they are both board members both of our virtual attendees so they have seen seen", "start": 21659.28, "end": 21666.08}, {"text": "the presentation before councelor Chang's camera is office so I'm I'm going to assume that means that she doesn't have questions uh councelor", "start": 21666.08, "end": 21673.52}, {"text": "perks okay so uh I'm in your hands uh councelor Moy would like me to to Canvas", "start": 21673.52, "end": 21680.44}, {"text": "uh your your uh your willingness for a a second round I'll be quick councelor", "start": 21680.44, "end": 21685.6}, {"text": "Chang is another window sorry questions I do I do have some", "start": 21685.6, "end": 21691.24}, {"text": "questions okay well we'll let you ask your questions when you're done cancer mo may change his mind I'll ask him", "start": 21691.24, "end": 21698.28}, {"text": "again thank you I just want to picky back off the questions from deputy mayor", "start": 21698.28, "end": 21704.558}, {"text": "uh melie and also say hi to the Chief and to Mr kesser and uh", "start": 21704.558, "end": 21711.718}, {"text": "Savina oops I um yeah I appreciate all the hard work that you you do now uh", "start": 21711.718, "end": 21718.52}, {"text": "back to the 911 call what is the response time right now in terms of the pickup how long do people wait on", "start": 21718.52, "end": 21725.958}, {"text": "average before they uh can reach a a", "start": 21725.958, "end": 21731.04}, {"text": "person uh it it would vary on a given day so it's difficult obviously from a", "start": 21736.16, "end": 21741.958}, {"text": "day-to-day basis to say how many is it because the call volume changes or the urgency or nature of those calls so uh", "start": 21741.958, "end": 21749.2}, {"text": "although it does vary uh we would say probably on average it's around 45 seconds uh certainly", "start": 21749.2, "end": 21756.6}, {"text": "longer than the Nina standard which is the international standard for those uh and that's been a trend that we've seen", "start": 21756.6, "end": 21763.12}, {"text": "for quite a few years what is the Nina standard uh the Nina standard is uh", "start": 21763.12, "end": 21768.68}, {"text": "responding within 10 seconds to 90% of your calls in a given day and that's uh", "start": 21768.68, "end": 21775}, {"text": "again similarly based on uh global standard to be able to address those", "start": 21775, "end": 21780.878}, {"text": "calls and how so I heard three classes of 30 this year in this budget", "start": 21780.878, "end": 21786.558}, {"text": "how much closer will we get to that this year what's our", "start": 21786.558, "end": 21791.4}, {"text": "goal I mean the goal is to improve where we're at right now what we do know is we", "start": 21792.638, "end": 21798.08}, {"text": "do not meet the Nina standard on any given day um we we are not there yet we", "start": 21798.08, "end": 21803.76}, {"text": "will continue to be adding resources we're hoping um the technology that um", "start": 21803.76, "end": 21809.24}, {"text": "the CIO mentioned at in the second quarter that that will reap some benefits and then from there that will", "start": 21809.24, "end": 21815.2}, {"text": "determine how much more incremental Improvement we can make through other", "start": 21815.2, "end": 21820.4}, {"text": "measures so uh in the same line of questioning with regard to Priority", "start": 21820.4, "end": 21825.84}, {"text": "response time we saw a great uh Improvement this year and with this budget and uh the hiring what is the", "start": 21825.84, "end": 21834.4}, {"text": "goal for next year or this year actually 2025 well I'll um I'll start uh through", "start": 21834.4, "end": 21842.76}, {"text": "you chair and then uh the deputy can jump in if required um as I said last", "start": 21842.76, "end": 21847.958}, {"text": "year setting a hard goal is uh is very very much uh there's too many variables", "start": 21847.958, "end": 21853.92}, {"text": "to be able to say we hope to get to X number of minutes um and I said the same", "start": 21853.92, "end": 21859.558}, {"text": "thing last year um we are seeing call volume go up while uh we try to catch up", "start": 21859.558, "end": 21866.52}, {"text": "through hiring to meet that demand that demand continues to grow Additionally", "start": 21866.52, "end": 21871.76}, {"text": "the new hiring is going to help us with supervision and a lot of that will be informed by the level of retirements and", "start": 21871.76, "end": 21878.718}, {"text": "resignations um so there's a number of variables to consider although we are N", "start": 21878.718, "end": 21884.16}, {"text": "Net new 70 of which are going to the front line we know that the capacity of", "start": 21884.16, "end": 21889.36}, {"text": "those 70 will be impacted by other pressures so uh you have our commitment to continue to be transparent open and", "start": 21889.36, "end": 21896.68}, {"text": "report on our progress uh but to set a hard number is very much uh not", "start": 21896.68, "end": 21902}, {"text": "something we can do difficult okay and the multi- hiring plan uh this year", "start": 21902, "end": 21908.2}, {"text": "we're adding four neighborhoods at 16 neighborhood community officers many of", "start": 21908.2, "end": 21913.52}, {"text": "the feedback that we hear from community members is they think this is a high", "start": 21913.52, "end": 21918.798}, {"text": "priority that this will help change things in neighborhoods so I'm wondering", "start": 21918.798, "end": 21924.2}, {"text": "you know what is the ultimate trajectory uh in terms of neighborhood community", "start": 21924.2, "end": 21930.878}, {"text": "officer uh coverage across the city in the next few years so for neighborhoods", "start": 21930.878, "end": 21936.478}, {"text": "this year do we have some goals for the coming years uh through you chair I um you know", "start": 21936.478, "end": 21943.08}, {"text": "although we can't um specify a number as we we said earlier um we recognize how", "start": 21943.08, "end": 21948.52}, {"text": "valuable the program is and we hear it on a daily basis um so we are we are committed to continuously looking at um", "start": 21948.52, "end": 21955.638}, {"text": "you know considering all priorities where we can continue to expand to other neighborhoods um for sure and and I have", "start": 21955.638, "end": 21963.36}, {"text": "one last question um what is the investment uh and procedural", "start": 21963.36, "end": 21968.92}, {"text": "improvements for in the coming year uh towards decreasing the number of cases", "start": 21968.92, "end": 21974.68}, {"text": "that are being thrown out due to disclosure", "start": 21974.68, "end": 21979.478}, {"text": "times um through you chair the uh disclosure is an ongoing uh challenge um", "start": 21979.798, "end": 21985.28}, {"text": "in part um it is uh the volume of digital evidence um and the need to", "start": 21985.28, "end": 21990.4}, {"text": "treat that digital evidence by redacting it processing it packaging it um and moving it to crowns so we have a um uh", "start": 21990.4, "end": 21998.68}, {"text": "we've had a significant backlog especially with the introduction of body warn cameras um special unit has been", "start": 21998.68, "end": 22004.32}, {"text": "created um of civilians to help support um all that work um and we are changing processes and streamlining efforts as", "start": 22004.32, "end": 22011}, {"text": "well as working um with the crowns um and the Attorney General um to", "start": 22011, "end": 22016.16}, {"text": "streamline processes um and in fact set up um uh new information flows um those", "start": 22016.16, "end": 22021.6}, {"text": "are all coming online um we are making improvements but but this is an epic", "start": 22021.6, "end": 22026.638}, {"text": "effort to stay on top of um the uh the amount of work um we are also going to", "start": 22026.638, "end": 22031.92}, {"text": "see the introduction of the records management system in 2026 um which should support and we've been", "start": 22031.92, "end": 22037.2}, {"text": "collaboratively working on that with crowns um on the design thank you those are my questions", "start": 22037.2, "end": 22044.6}, {"text": "okay thank you um councelor Moy you you you had a couple of additional questions", "start": 22044.6, "end": 22050}, {"text": "just quick questions quick ones the uh cultural plan uh was the city launched", "start": 22050, "end": 22056.36}, {"text": "last year uh Tron police you know has a important part to play in that and uh", "start": 22056.36, "end": 22062.28}, {"text": "paid Duty Officers there between 2021 and 2025 there has", "start": 22062.28, "end": 22068.798}, {"text": "been an increase of 26.6% from $77 an hour to 9450 an", "start": 22068.798, "end": 22076.12}, {"text": "hour um and cultural festivals like Pride Toronto or", "start": 22076.12, "end": 22084}, {"text": "even the Caribbean Festival have said that you know this is really quite a burden for them so why is there such a", "start": 22084, "end": 22089.718}, {"text": "large increase in in in the uh pay Duty rate is actually set", "start": 22089.718, "end": 22094.878}, {"text": "by the Toronto Police Association that is you know frankly a question that needs to be addressed by them properly", "start": 22094.878, "end": 22102.718}, {"text": "uh to be given a proper answer it is it is an association Set uh rate okay you don't said that asso not", "start": 22102.718, "end": 22111.04}, {"text": "by the service that's interesting um and for for the project", "start": 22111.04, "end": 22117.36}, {"text": "Resolute the the protest taking place this cost the city additional of", "start": 22117.36, "end": 22123.32}, {"text": "the service initial $40 million in overspent in 2024 what steps are you taking to", "start": 22123.32, "end": 22130.12}, {"text": "recover that from The Province if any well I'll start um the conversation", "start": 22130.12, "end": 22136.44}, {"text": "uh it's only in this budget cycle in this right before the budget during the multi-year hiring plan right before the", "start": 22136.44, "end": 22142.12}, {"text": "budget where the board has authorized the chief to participate in intergovernmental discussions uh so this", "start": 22142.12, "end": 22148.558}, {"text": "is certainly something that this coming year uh we'll be discussing the unique needs of the city including how we", "start": 22148.558, "end": 22154.12}, {"text": "manage protests demonstrations uh and that is one of the things that does make us unique that I believe it's not just a", "start": 22154.12, "end": 22160.798}, {"text": "provincial issue I say it's a federal issue we have more cular Offices here we", "start": 22160.798, "end": 22165.84}, {"text": "have corporate head Offices here we have the provincial capital here so I would suggest it's not only provincial but a", "start": 22165.84, "end": 22171.76}, {"text": "federal government issue as well and the board has authorized me to partic ipate in those discussions and I'll be", "start": 22171.76, "end": 22177.76}, {"text": "speaking to the city manager on how we advance that in harmony with other efforts going on at the", "start": 22177.76, "end": 22183.84}, {"text": "city Dad we did we did is have a letter through the board to the province just", "start": 22183.84, "end": 22189.68}, {"text": "making them aware of the cost and the impact and to consider what uh recovery could look like um the discussion has", "start": 22189.68, "end": 22197.32}, {"text": "not necessarily concluded it just hasn't progressed okay and again Mr Crawford is here so have a word", "start": 22197.32, "end": 22204.28}, {"text": "with him um and just one final question um so I see that there's $2.2 million", "start": 22204.28, "end": 22210.24}, {"text": "allocated to premium pay to support the city congestion management plan however", "start": 22210.24, "end": 22215.44}, {"text": "the uh funds will be fully recovered uh through revenue from transportation services so why is an increase required", "start": 22215.44, "end": 22224.12}, {"text": "in your budget for that it's cost recovery so the um so it's actually a", "start": 22224.12, "end": 22229.92}, {"text": "net zero impact because we've added the premium pay but it you will see the recovery in the revenue so it is a net", "start": 22229.92, "end": 22237.478}, {"text": "zero impact overall on the budget this was a specific request made I believe", "start": 22237.478, "end": 22242.558}, {"text": "from transportation services to support the traffic Warden program okay I just", "start": 22242.558, "end": 22247.6}, {"text": "have one one one easy easy Brey question then so I've noticed in the chart here", "start": 22247.6, "end": 22253.4}, {"text": "that there's only two Deputy Chiefs I sworn there was more than two is there two only there's two uniform Deputy", "start": 22253.4, "end": 22260.558}, {"text": "Chiefs and two civilian uh Commando members who are like deputy Chiefs but", "start": 22260.558, "end": 22265.958}, {"text": "uniform wise we only have two Deputy Chiefs that is correct thank you for the", "start": 22265.958, "end": 22272.04}, {"text": "clarification okay um uh well I did hear I was going to say I didn't hear", "start": 22272.04, "end": 22277.558}, {"text": "questions on the other divisions but we did councelor Melby was asking about uh uh the parking tag Force um I'm I'm", "start": 22277.558, "end": 22285.2}, {"text": "going to assume there are no questions the board budget is uh uh has been uh uh", "start": 22285.2, "end": 22291.16}, {"text": "leveled very responsibly so uh that that's probably why there are no questions and we have heal the revenue on the", "start": 22291.16, "end": 22297.76}, {"text": "parking tag side on the city Side so that's probably why no questions there councelor CTI did did you have one more", "start": 22297.76, "end": 22305.842}, {"text": "thing okay okay so chief on on uh I just wondering", "start": 22307.878, "end": 22314.04}, {"text": "what the demand is for lateral moves uh there are people that from other divisions that from time to time want to", "start": 22314.04, "end": 22320.68}, {"text": "move into our division and is there some budgeting for that and how does it impact the numbers so through you chair", "start": 22320.68, "end": 22328}, {"text": "we enjoy a lot of applicants from other services and those that leave also come", "start": 22328, "end": 22334.16}, {"text": "back many of them um the way we've the way we've approached laterals for this year is while they're not built into the", "start": 22334.16, "end": 22340.44}, {"text": "budget if we find that our separations are increasing beyond what we've planned", "start": 22340.44, "end": 22346.44}, {"text": "for we will use laterals as the stop Gap all right that's that's all I needed", "start": 22346.44, "end": 22351.92}, {"text": "chair and thank you so much for being here today and for your service thank you okay thank you okay then that is it", "start": 22351.92, "end": 22358.6}, {"text": "for all three the service the board and and the parking tag operation um so uh", "start": 22358.6, "end": 22365}, {"text": "we are uh done thank you very much done for today anyway I'm afraid you have to come back", "start": 22365, "end": 22371.32}, {"text": "tomorrow sorry I yeah I was about to say so don't get out of your seats yet you", "start": 22371.6, "end": 22378.16}, {"text": "get to go I was getting there I was getting there just letting these guys", "start": 22378.16, "end": 22383.36}, {"text": "shift uh so uh on on the uh briefing note front um we uh we we have a gain", "start": 22383.36, "end": 22391.12}, {"text": "the briefing notes are are uh all uh uh generated by counselor Melby uh and uh I", "start": 22391.12, "end": 22398.12}, {"text": "have some that we haven't had delivered yet if you have briefing notes uh", "start": 22398.12, "end": 22404}, {"text": "tomorrow is the last day to submit them so if counselors are watching or listening we're moving another briefing", "start": 22404, "end": 22410.638}, {"text": "note here and beyond that we're going to be less good humored about it", "start": 22410.638, "end": 22416.878}, {"text": "um so uh Council perks uh we're still there we", "start": 22416.878, "end": 22423.4}, {"text": "do we still have our virtual attendees actually we got Quorum between us okay uh Council Melby is adding the following", "start": 22423.4, "end": 22430.44}, {"text": "briefing notes to uh our uh meeting for tomorrow all in favor oppose that is", "start": 22430.44, "end": 22437.6}, {"text": "carried and uh then I am recessing this meeting we'll uh we'll return tomorrow", "start": 22437.6, "end": 22444.76}, {"text": "morning just can't get it up of each other bye everyone thanks everyone see you", "start": 22444.76, "end": 22453.12}, {"text": "tomorrow", "start": 22474.04, "end": 22477.04}, {"text": "e", "start": 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